The complaint has been investigated and
resolved to the customer's satisfactionResolved Money Mart — continuous errors
resolved to the customer's satisfaction
The check for the payday loan had been sent to my account numerous times in attempt to collect the amount of the loan in full. I had then called them and set up an arrangement for the day that I got paid. The worker I had spoken with said that he would override whatever terms and put in the notes that I would make the payment the day I got paid. Instead, even after I made my paydate clear, he put the friday for the week before that and the check was sent through my account again. Well I called again after the first $100 payment made as promised, when I found out that the check had been sent through 2 more times. I called to see why that was and the woman I spoke with informed me that payments were supposed to be make weekly and that he had put the date for before my paydate. Well I had discussed with her that it wasnt fair for them to do that when I made my payment as promised. Then I told her that when I was going to go in on the 8th to make another payment that it would only be for $50 instead of $100 because of the other 2 more times that they had put the check through after my first payment. They had overdrawn my account by $50 dollars so I only thought it fair. If they would have kept their end, it would have been another $100 instead of only $50. I then spoke with a representative names Susan and she had assured me that the check WOULD NOT be sent through again as long as I kept my payment plan as promised, which is making a payment every pay period. I would like to know if there is any way to press charges if things should get serious because the way it looks is as if they are never going to stop. I met someone who told me that they had paid them in full and that their check was still being ran through their system and that she had to go as far as changing her number and bank account. I do not wish for it to go this far and would like to know my options. This upcoming Friday the 22 will be my third payment. If someone can please email me and let me know some options it would be greatly appreciated. Thank You.