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Mobily Complaints & Reviews

Mobily / wrong service given

Kokeycokes on Jun 19, 2017
I asked for pre paid 3 months mobile internet on which i paid 300sr cash. I asked about the promo and he said 40gb per month for 3 months and there is free call.. But he didnt tell me that what he giving me is post paid and that i have to pay monthly more than 100sr. . i thought it wa...

Mobily / data service

Khadija.motiwala on Jun 10, 2017
I had taken a Hajj Umrah package card wherein I was given 2 GB internet from the airport. The mobile data stopped working within two days and is showing 0mb though I hav 1800 MBS left. The same happened with everyone who had taken mobily with me. No one's data is working since 2 day...

Mobily / incomplete double benefit offer

Mohammad Shareef on May 27, 2017
I have upgraded my package from Wajid 150 to Wajid 200 on 28th of February 2017. i was told that the benefits for first 3 months will be double like 20 GB data + 1000 off-net mins (the package is 10 GB + 500 off-net mins). But as soon as 2 months are over, i was charged for additional...

Mobily / mobily elife technical maintenance services very slow

mohammadsm on May 10, 2017
Dear Sir, my name is Showkat and I am an indian. from 3 years I am using mobily elife internet. but every week they have problem vey slow internet and server problem or cable damaged or modem faulty. ok problems coming everywhere but need to solve fast. and mobily technical team coming...

Mobily / mobily complaint no 1-72276731836, 1-71490047469, 1-71187336675

Wahaj Hasan on May 8, 2017
Pathetic service and care response from Mobily. Please refer to the subject complaints starting from the latest. Matter started from 28-03-2017 with first complaint, Second complaint on 06-04-2017 & 3rd on 01-05-2017 in addition to several visits to Mobily Jeddah Tahliai street. (Mega...

Mobily / Mobily e life

Abdul Rahiman 543 on Dec 7, 2016
I have installed mobily e life 2 month ago and since last month we are facing net problem. After numerous call to customer care still the problem is not resolve They said that the technical team will visit our place And do the needful but non of the thing had b done. The complain has be...

Mobily / Elife Internet

Ahmad Choudhry on Nov 30, 2016
My name is Mohammed and my details are below: ID number: 2058726858 Complaint number:67197111222-1 Date first registered: November 21, 2016 Mobile number: 0599491831 I payed for the Mobily elife internet service last month for the whole year but having problem with the connectivity. I went to...

Mobily / 4g router activation

Reviewer44531 on Jan 5, 2016
Dear ; As per below Order number and product purchased ; Order Number/ID: 3028897034638 Mobily 3G/4G router - 17 month subscription, Speed up to 100MB Mobily 3G/4G router - 17 month subscription, Speed up to 100MB After reciving the Mobily Router. I tried to activate my 4g router but it i...

Mobily / Unofficially calls are barred

Reviewer14553 on Nov 30, 2015
Allow me to address my concern against Mobily Telecom Service Provider – KSA. I have tried to register a complaint against Mobily Telecom Service Provider on the MCI portal but in vain. • On 21st Nov’15 I had register with Mobily for a service of SAR 250/-; 5GM Monthly package Postpaid...

Mobily / Mobily Data Sim / 17months

mukthair on Nov 22, 2015
I purchased Mobily Data Sim and i think i did a mistake by an online purchase from souq.com.Its been almost 10days and am still running behind your contact center to activate it.First of all, contact center agents has got a written script, which they read for all the customers and they...

Mobily Unlimited Internet Package / Naif

Naif Bhat on Jan 11, 2015
Hi, This is the first and last time i am purchasing the internet services from Mobily. I really had a nightmare with the services i am getting from this Company. They offer you services as a part of their marketing strategies but never make up to the services which they may promise you...

Mobily Broadbandsignwork / Slow connection

Dr Zaheer on Nov 24, 2014
I purchased moily broadband@work unlimited 4g connection last month but unfortunately after about a month the spedd has slowed down and is barely a few kbps sometimes, the mobily support center in najran cannot resolve the problem, they advised me to call 1100 and lodge my complaint but...

Mobily Elife / Mobily Elife No Internet Access

Romeo Galimba Espiritu on Oct 6, 2014
There was a promo of Mobily Elife that if you avail there is a 55 days free unlimited internet access so I was convinced to avail the promo, I subscribed for the Mobily Elife and they connected but it did not function, no internet access, I was not able to connect. I called them by phone...

Mobily / Mobily 4G (1 Year)

RFEE on Sep 24, 2014
I had bought Mobily 4G Connection (Router & 4G SIM) to use in my office. Before purchasing, i checked coverage map & found the place in map as 3G Service was available there. Since i bought, I am really upset with the service. Signals are full but browsing and streaming is ultra slow. Many...

Mobily Broadband Bbsignwork / Never work, not reliable, never buy

MOBILY REVIEW on Aug 5, 2014
In my whole life, as i used broadband, I got the worst service of mobily broad band. Dear friends i would like to suggest you NEVER BUY MOBILY BROADBAND ...I have unlimited BB@work broadband, I work in A reputed company (Nahdi group of company ) we have business with Mobily, so they give...

Mobily Saudi Arabia / Discrimination

Mubakc on Jul 9, 2014
Dear Sir, I am writing this email to explore your mobily staff intention discriminating people basis of language. Yesterday I went to Jeddah Conrnich for watching world cup football semi final on big screen which is sponsored by mobily. Unfortunately your staff did not allow Indian...

Mobily Wifi / Very slow

sama service on Jun 5, 2014
I purchased a mobily 4g wifi for office use and with the understanding that this is a great services. Few days after installing i realized that the service is below any standards and average download speed was recorded at. 30 mbps using speedtest. Net comparing to promised 2 mbps. Mobily...

www. Mobily.com. Sa / Internet

ishu bhatta on Mar 20, 2014
Dear sir, I'm a mobily customer, i buy a mobily internet sim card on 2 march 2014. The plan is 4g 3 month ul but the internet is working only one day in a week. I spend sr 340 / for this sim card. I go to mobily office for this compliant but they said, tomorrow onwards it will work...

Mobily E - Life / Internet stopped working

Abdul Qayyum Qureshi on Dec 18, 2013
Purchased E-Life internet service. It worked two days only. Installation was very poor. I tried to make complaint on their service centre but no answer. The technician who installed is also not answering my calls. He provide me number of their service centre as 1100 but it does not go...

Mobily 3g Router / None working

Aurangzab Mughal on Nov 23, 2013
I bought mobily 3g internet router and connection bundle (21m, unlimited, 17months subscriptions) from souq.com on 01 - may - 2013, first 3 months its worked well, after that router start making technical problem, i logged complain with mobily and visited their service center at phalasteen...

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