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I am writing from Microtek Products, Chennai, regarding my Mahindra XUV 700 TN 02 BY 0110 (purchased in 2023). During a trip to the Nilgiris this past May, the clutch plate failed. The vehicle was towed by 24/7 Mahindra support to the CAI Ooty dealership on 08/05/26 and returned to me on 09/05/26. At that time, I confirmed there was no vibration, though the staff advised me to have the engine Bed checked upon returning to Chennai.
When I later brought the vehicle to M M Motors in June for service, they informed me that the engine mount was cracked and required a full replacement. They claimed this damage resulted from improper handling during the previous clutch repair, specifically suggesting that the bolts were overtightened or the jack load was misaligned. Since this damage occurred due to work performed by an authorized Mahindra service center, I am requesting that the engine mount be replaced under my active 3rd-year warranty. Please advise on how to proceed …
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This is a straightforward liability chain, and you are correct to push for warranty coverage. The engine mount cracked due to improper handling during an authorized service center repair, meaning the damage is not your wear-and-tear but their workmanship error. Here is the practical path: go back to M M Motors and ask them to put in writing that the cracked mount was caused by improper jacking or overtightened bolts during the previous clutch repair at CAI Ooty. Then take that written statement to CAI Ooty and demand they cover the replacement under their service warranty (not the vehicle warranty), because authorized centers are liable for damage they cause. If they refuse, escalate to Mahindra Customer Care with both service records and the written statement, and mention that you are prepared to file a complaint with the automobile division of the National Consumer Helpline. You have the evidence and the timeline. Do not pay a rupee until they admit fault.