Memorial Hermann Health System — ER patient and family care - memorial hermann cypress december 17th, 2020

Yesterday December 17th, 2020 my mom got admitted to the Memorial Hermann ER on 290 and Grand Parkway for high blood pressure and heart palpitation. The staff at the ER was very rude to her and to us (family). we explained to them that my mom does not speak English and needs to have a family member with her but they refused and left her alone, scared, and confused. They did a blood work and EKG on her and they did not give her and us the results. After a long struggle with the ER team, we requested that my mom leaves the ER because of neglect and fear since they did not communicate with her and us (the family) about her health status. The ER team refused to let my mom leave the ER, they pushed my brother who was there trying to get an answer on her health status but they would not give him an answer or let him speak/see her. my mom asked the nurse for water after waiting for hours in triage, the nurse told her: you cannot get water since you want to leave our ER. What a shame for a hospital to treat patient with no compassion and neglect. Finally, the called the security and police and escorted the family and the patient out of the ER. We had to admit my mom to another hospital for additional care after being neglected and abused by the ER team. The family is is filing an official complaint and investigation about the incident