The complaint has been investigated and
resolved to the customer's satisfactionResolved Medichest.com — Awful company
resolved to the customer's satisfaction
I ordered Monistat cool wipes gelstripes based on the description and photo of the product listed on the medichest website. I was sent a notice that the item was backordered after I placed my order. The ordering system made it appear as if this site actually had stock. I could have and should have gone to Amazon.com where they honestly stated they would have to back order the product. This site mislead me from the start. After two weeks I was sent a tracking number through UPS that stated the order had been shipped. When I received the order I immediately realized that this was not the product. I called Johnson and Johnson the original manufacturer and was told that they didn't make this product anymore and that I should check the expiration date on the boxes. There was no expiration date on the product. I then called medichest where a confrontational female insisted that they did not manufacture products and therefore I should accept this product. She became belligerent and began telling me that I was disrespecting her in an inane attempt to use reverse psychology. I asked to speak to her superior and she screamed that she was the sole boss. I then returned the product and called my bank to file a claim. I now will begin to alert other consumers about the unfair tactics employed by this company. These types of internet experiences hurt overall sales on the net.