Menu
McGraw-Hill Global Education Holdings Customer Service Phone, Email, Contacts

McGraw-Hill Global Education Holdings
reviews & complaints

www.mheducation.com

Learn how the rating is calculated

1.2 16 Reviews

McGraw-Hill Global Education Holdings Complaints Summary

1 Resolved
15 Unresolved
Our verdict: If considering services from McGraw-Hill Global Education Holdings with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for McGraw-Hill Global Education Holdings has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of McGraw-Hill Global Education Holdings. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

McGraw-Hill Global Education Holdings reviews & complaints 16

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest McGraw-Hill Global Education Holdings reviews & complaints

ComplaintsBoard
R
12:31 pm EDT

McGraw-Hill Global Education Holdings Connect for 14th edition of hill, international business

The interfaces do not make it easy for instructors to change due dates once students have started the homeworks/quizzes, and maintenance always seems to take place at extremely inconvenient times. Support is poor, and I have even had the regional manager for the product for Alberta has given me smart-assed lip on several occasions. Given that the textbook is a marginal contribution compared to the material I provide, Connect is more trouble than it is worth. The authors of the book obviously haven't a clue about international trade theory and evidence. In the future I will not use McGraw Hill products. I am hoping to discontinue it immediately and get my students a refund if possible. I have written my support agent to request this.

Desired outcome: Full refund for all students registered in BUEC 342 A1, A2 and A3 for fall term 2022 at the University of Alberta. In exchange, of course, all access to Connect by myself and students in this course would be ended immediately.

Read full review of McGraw-Hill Global Education Holdings
Hide full review
ComplaintsBoard
K
11:17 am EDT

McGraw-Hill Global Education Holdings Buildings across Time: An Introduction to World Architecture 5th Edition

This honestly to WORST textbook I have ever had to use in a college or even high school course. It is wordy, hard to understand, extremely disorganized, and worthless. The information provided would be useful, if it could be understood. There is constant jumping around in every chapter, along with every page. As someone who struggles with ADHD, this textbook makes it impossible for me and other students trying to actually learn and retain information. It uses advanced architectural vocabulary, which would be fine if it wasn't literally and INTRODUCTION book. There is way too much to read in general, and way too much useless/irrelevant information. There is probably more irrelevant information in this book than relevant. Paragraph structure and organization is horrendous also. For example: on page 105, there are 2 different paragraph sections that both end mid paragraph, but when you flip the page to 106, there is only one paragraph continued. HOW AM I SUPPOSE TO KNOW WHICH ONE IT IS AND WHY WAS THE OTHER ONE NOT FINISHED?! This just flabbergasted me, how was this even approved to be published with that major of a mistake? You are already making students more broke by buying these books for outrageous prices, and this company can't even catch that big is a mistake? McGraw-Hill you should be ASHAMED of yourselves. Maybe change your motto to, "making learning impossible since 1888". You successfully have ruined a course for me that I was excited to take.

Desired outcome: To fix the paragraph issue on the specified pages and to review this book and how horrible the way in which the information is provided and organized.

Read full review of McGraw-Hill Global Education Holdings
Hide full review
ComplaintsBoard
C
11:09 pm EDT

McGraw-Hill Global Education Holdings Quality of products

On 10/25/2020, I was studying for my discrete mathematics test using LearnSmart. Over the course of an hour, I grew more and more frustrated with the services provided by McGraw Hill. I was using the self-study tool and going through the practice questions provided. At first, I noticed the rather long loading times for each individual question (cutting down on the time I was actually studying), but I was not truly upset until I got to a question about sorting.

The question asked about linear search. It wanted me to sort a series of letters. Basically, it wanted me to put letters in alphabetical order. A first grader could have done it. That kind of question does nothing for me but waste my time. I think it is spurious that I have to pay nearly $100 to put letters in alphabetical order, submit my homework, take my tests and quizzes, and pass the class.

I would attach an image of the question, but due to the format of LearnSmart, you are only allowed to look back at questions that you got wrong. Having higher than a kindergarten reading level, I of course easily placed the letters in the proper order and therefore got the correct answer, meaning that I cannot go back and demonstrate to the rest of the world just how meaningless the question is.

The fact of the matter is I payed $100 for a second-rate product that is only successful on the market because of a lack of competition and students are forced to buy it in order to pass their classes. I would like a full refund, but this is likely not going to happen, as McGraw Hill can technically argue that they provided me the service of allowing me to turn in my homework.

Read full review of McGraw-Hill Global Education Holdings
Hide full review

Is McGraw-Hill Global Education Holdings legit?

Our verdict: Complaints Board's thorough examination reveals McGraw-Hill Global Education Holdings as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, McGraw-Hill Global Education Holdings stands out for its commitment to quality and security. Clients considering McGraw-Hill Global Education Holdings should delve into its customer service record to gauge compatibility with their expectations.

McGraw-Hill Global Education Holdings earns 91% level of Trustworthiness

Perfect Trust Endorsement: McGraw-Hill Global Education Holdings achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for McGraw-Hill Global Education Holdings. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mheducation.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows McGraw-Hill Global Education Holdings website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Mheducation.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

McGraw-Hill Global Education Holdings as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up McGraw-Hill Global Education Holdings and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While McGraw-Hill Global Education Holdings has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to McGraw-Hill Global Education Holdings. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
3:12 pm EDT

McGraw-Hill Global Education Holdings K/12 Presentations

Animations
The animations are not in order, and my teacher is not happy with that.
Now I will write a's so it will reach the minimum

Good bye

Read full review of McGraw-Hill Global Education Holdings
Hide full review
ComplaintsBoard
M
7:13 pm EDT

McGraw-Hill Global Education Holdings Connect

I'm continually having a problem where I have the correct answer to a problem in a mathematics or personal finance class, and it still counts it as wrong. It's extremely frustrating and discourages me from taking further classes if this is a part of the program. One example is it asked me a question about what the salary was, there were only two possible answers that were provided for me in a personal expense table. According to the Connect program, neither of the answers were correct.

Read full review of McGraw-Hill Global Education Holdings
Hide full review
ComplaintsBoard
G
11:15 am EDT

McGraw-Hill Global Education Holdings connect

My son is a Visually Impaired. He is a college student, taking Spanish. Your software is not VI accessible. Screenreader software will not read a drop down, or a picture. As a result, my son is almost always behind in his assignments, because he has to get student dissabilities services to read off the assignments to him. It is creating an issue, as his professors think he is just lagging behind due to laziness. This was reported to you last year, and you did nothing. It was also reported to the school, who has done nothing. I just think that, in the technological world we live in, that you can't fix this.

Read full review of McGraw-Hill Global Education Holdings
Hide full review
ComplaintsBoard
R
3:10 pm EST

McGraw-Hill Global Education Holdings grading errors

I was working on one of the assignments for ECO365T on McGraw-Hill Connect and all my answers were correct. When I hit submit, the program switch some of my answers and marked them incorrect. I took pictures of all 30 questions because I was suspicious that something is wrong with the program. I opened a case with McGraw and submitted my pictures of all 30 questions answered correctly. McGraw support said that their system shows I submitted wrong and answers and closed the case.

I am so frustrated because I actually have proof and they will still not accept it. Something needs to be done about this!

Read full review of McGraw-Hill Global Education Holdings
Hide full review
ComplaintsBoard
M
7:19 am EDT

McGraw-Hill Global Education Holdings atlas of sonoanatomy for regional anesthesia and pain medicine by manoj k karmakar, edmund soh, victor chee, kenneth sheah

Team,

I wish to bring to your notice a gross error in the anatomical illustration on pg. 19, Fig. 2-4 "The Brachial Plexus and relation of its components ... " (see attachment) in the book titled Atlas of Sonoanatomy for Regional Anesthesia and Pain Medicine by Manoj K Karmakar, Edmund Soh, Victor Chee, Kenneth Sheah.
The book is published by McGraw hill, copyright 2018. See details below.
Identifier : LCCN 2017021227l
ISBN [protected]

Hope you will make the required corrections to the same.

Please see my contact details below as required:
Dr. V. Muralidhar
Senior Consultant,
Dept. of Anesthesiology and Critical Care,
Indraprastha Apollo Hospital, New Delhi India
Email: [protected]@gmail.com
Ph: +91 [protected]

Read full review of McGraw-Hill Global Education Holdings
View 0 more photos
Hide full review
ComplaintsBoard
K
1:27 am EDT

McGraw-Hill Global Education Holdings orders, delivery, invoice control, customer service

Problems arose from our order in June 2017 where our order was forgotten then shipped from the USA to Sweden until their rebuke of the original invoice and conversion of US dollars to GBP.

Attached are email strands and original invoice (which was paid in full). In these you will be able to see that the service and information we have recieved has been confusing to say the least. The invoice was sent to us in US Dollars with US Dollars being the specifically requested currency. We understood this as the delivery was sent from the US.

Fast forward to today where we get another invoice with another outstanding amout with another amount stated in the email.

As you may be able to understand, our faith in McGraw Hill is below 0. Each phone call and email claims that we are at fault and should have known, we have misunderstood or should have even adjusted the invoice to GDP! What sort of way to treat customers and run a business is this? We are not in the business of trying to edit and change invoices nor do we infer to our customer that they are the ones at fault!

My anger and disappointment goes past anything I have ever experienced professionally.

See attachment for some of the email correspondance.

-21st November 2017 we recieved a reminder that we owed 2825.80 Euros
-4th January, 2018: email stating, 2826.80 USD
-16th January, 2018: 2826.65 USD
-Invoice of 3171.65 USD was paid in full by us (see attached invoice)
- Emails sent by us, voicing our confusion of all the different currencies used and different amounts. Reassurance was given by McGraw Hill that we had paid in full and that we had a credit of 345 GBP.
-March 2018: We receive email stating that we paid in the wrong currency despite the invoice and reassurance that we had done everything correctly.
We were also told that we should have adjusted the invoice, that we should have known and now we are to pay the mistake that they had made.

All the while we have received statements of account where it calculates that we have a credit.

This is far from our problem or mistake. It is not our responsibility to assure the quality or communication between the US and International divisions. In any other company, this would have been resolved without us being blamed for the mistake or having it inferred that we should have know or that an invoice was actually irrelevant. It would seem that McGraw Hill is unable to take full responsibility for their mistakes and would want to keep customers. This is a very big shame as the Everyday Mathematics materials are fantastic and McGraw Hill does not do them justice. We will not be having any further dealings with McGraw Hill and will be sending a formal complaint higher up and to the developers of this program noting that this lack of accountability has lead to the loss of a willing, long term customer.

Might I add that the service we have received at every point has been sub standard and our requests to go further are not heard. You get studk with the customer service person you have even if they cannot do anything to help.

Read full review of McGraw-Hill Global Education Holdings
Hide full review
ComplaintsBoard
M
12:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McGraw-Hill Global Education Holdings Learning system and faculty that allowed it

I was a student and I chose to quit. I am unsure as to whether or not you are all aware and all pertinent victims, that when the system is used a student can pull up the question screen and in some way by pulling up two screens, when you can match the two green buttons, you can answer the question without eveen reading it. This is fraud! All of those women in that class or most definitely cheaTED AND ARE ALL WALKING AROUND AMONGST OTHER "pros" that know not enough and as a result the health care system is in more of a downfall. I said something on fb originally. Now I have told associates at Torchmark, the 8.6 billion dollar insurance company, and now the ADA regarding a faulty "professional" that did not even read my record. I guess she may have ignored that common sense too if she is one, or maybe her teacher was one. I do not know but this system is not working for normal unknowing and knowing victim patients, like myself. It should be brought to all pertinent boards.

Read full review of McGraw-Hill Global Education Holdings
Hide full review
ComplaintsBoard
A
6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McGraw-Hill Global Education Holdings Poor use of stereotypes in textbooks.

Rather than using dogs in general as an example McGraw-Hill felt the need to specifically use Pit Bulls as their example in a negative manner. This only serves to reinforce a negative stereotype against breeds that are persecuted daily because of it. This is very bad form! UNM Psychology 105 Pg 336. Reword your example please to something that is not breed specific.

Read full review of McGraw-Hill Global Education Holdings and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Oct 29, 2016 5:35 pm EDT

Get over it. Stereotypes generally fact out.

ComplaintsBoard
R
10:30 am EST

McGraw-Hill Global Education Holdings Connect and Textbook

Their services offered through the textbook and connect are just garbage. They do not teach or provide any methods on how to create a thought process or understand the material. As an education company they do a horrible job in servicing students. NONE OF YOUR MATERIAL EXPLAINS OR SUPPORTS THE CONNECT, your textbook is trash and is possibly the worst material Iv'e read due to its inability to explain simple concepts, much less explain how they tie into the connect assignments. 300$ for a textbook and software that doesn't do jackshiz? What an absolute joke, and then you force it upon students in order learn material that is poorly explained. Absolute disgrace and disappointment. I hope a company one day come about and absolutely shuts you down. Garbage company and services. Ive purchased over 1000$ in textbooks and software from 3 different universities, my entire undergraduate and now here i am in grad school dealing with the petty bullcrap of your awful services again. I hope your company burns.

Read full review of McGraw-Hill Global Education Holdings
Hide full review
ComplaintsBoard
S
5:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McGraw-Hill Global Education Holdings Connect

Sept. 2015 I am a current Human Resources student, at Durham College in Ontario, Canada. I have been using McGraw-Hill Connect for over a year now, and have had few issues. I have purchased a few log-in codes for various courses, and most of the time, the code is included with the purchase of the required textbooks. This was supposed to be the case with my statistics textbook this semester. The list my class was given showing our options for purchasing the text and connect log-in was given to us as follows: Required: Basic Stats for Business & Economics Connect and Ebook Ces Edition: 5th Buy New: $89.00 Required: Basic Stats for Business & Economics Edition: 5th with Connect Buy New: $155.29 These options were not new to us, and some students did decide to choose the ebook edition, which comes with the connect log-in code printed on the receipt. Most of the students, however, decided to buy the actual textbook, which is supposed to come with the connect log-in code inside the book. During our first week of classes, a McGraw-Hill Connect representative came to speak with us about the connect program. During her presentation, we came to the realization that everyone that had purchased the textbook had not received the connect log-in code in their book. The representative (seemingly shocked) told us she would do what she could to solve the problem, and get back to us as soon as she could. In the mean-time, our instructor told us not to damage our books at all, just in case we had to return them. He also postponed our assignment and quiz deadlines, and showed us how to use the McGraw-Hill courtesy access, which will stay active for 2 weeks. I hadn't purchased the book yet, so a week after this, I made my way to the campus book-store to speak with someone regarding the situation. I spoke with the employee who is responsible for ordering the textbooks, and she told me that McGraw-Hill was shipping the codes to the store, and when they arrived, they would be distributed to the class instructors, who would then distribute them to the students that could provide proof of purchase. I asked her if it was risky for me to buy the textbook before the connect codes arrived (textbooks purchased without plastic wrapping cannot be returned under any circumstances, they told me), but she assured me that it wasn't a problem if I purchased the textbook because they were only shipping us the codes and not new books. I purchased the textbook, and approximately a week later, our instructor informed us that the connect codes had arrived, and we were to go to the bookstore, show our receipt for the textbook, AND PAY $10.64 FOR SHIPPING. We told him that we should not have to pay for someone else's mistake, as we had already paid for the connect access code when we purchased the textbook. He then said that if we had a problem with it, we had to complain to the bookstore. Yesterday (Sept. 30, 2015), our instructor told the class he got a complaint from the bookstore, that he sent students to the bookstore to complain. He then said that the real people to complain to was McGraw-Hill Connect. When students asked to be put in contact with the McGraw-Hill Connect representative that came to speak to our class, our instructor said he did not think it was appropriate to go through him to contact connect. As a student with very limited funds, this is a very frustrating situation. And no, $10.64 does not seem like enough money for this long complaint, but if you multiply that by approximately 50 students, it's a lot. I am confused as to how shipping 60 small cards (all at the same time), can cost so much money? Those of us that already purchased the connect access TWICE, should at least be refunded for paying for it the first time.

Read full review of McGraw-Hill Global Education Holdings and 1 comment
Hide full review
1 comment
Add a comment
R
R
Reviewer13133
,
Oct 17, 2015 11:50 am EDT

I had kept calling their customer service for an assignment problem and they kept redirecting my number to other departments that were closed, AND there new chat thing is so bad, they are offline every time I go to the service website. They should out more agents for the chat.

ComplaintsBoard
T
11:01 am EDT

McGraw-Hill Global Education Holdings Connect for Spanish

I started using connect a few weeks ago as an adjunct profressor teaching Spanish online at a private university. This is when my nightmare began. I have taught online classes using two other purblishers' programs and yes, it is always a bit confusing at first, but using this has been a living hell both for my students and for me. It is total chaos to say the least.

I called into the university person who hired me to tell her that I will not be teaching the other half of the course (Spanish 102) due to this horror. That is when she told me, " Yes, they don't have their online program completed yet." Then please tell me why I am using it to teach a class online? To make matters worse, the university allowed a waiting list and students were signing on two weeks after it started for a seven week class.

Here is the very worst of it...when I call in for help, no one seems to be able to assist me with anything, especially with the gradebook. They tell me to go to this or that place on the computer and nothing happens. There are a zillion options to make it more confusing. There is no audio to allow students to learn pronunciation and when I tried to record on their system, I didn't download the program for that because it came up that it is dangerous to my computer! I can't believe that they actually charge students for this torture.

If you are considering using Connect for any course, I wouldn definitely read lots of reviews first, because they are all saying the same thing.

Read full review of McGraw-Hill Global Education Holdings
Hide full review
ComplaintsBoard
K
11:27 am EDT

McGraw-Hill Global Education Holdings Fraudulent business

McGraw Hill Publishing sent a $59.95 subscription renewal to me. However, I read the fine print and it says "when you choose to renew or order a new subscription, " which made sense, since I am not their subscriber. $59.95 is about $45 more than the same subscription through other company.

Read full review of McGraw-Hill Global Education Holdings
Hide full review
ComplaintsBoard
G
1:17 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

McGraw-Hill Global Education Holdings - Grading errors

As a student of ysu studying the fundamentals of physics, i have been appalled at the usability of mcgraw hill's connect website and it's supposed grade tracking. Basic formatis as follows; Questions are answered using the interactive medium with mcgraw hill's connect signalling a correct answer. The answer is saved and allows the user to continue to...

Read full review of McGraw-Hill Global Education Holdings and 32 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

McGraw-Hill Global Education Holdings contacts

Phone numbers

+1 (800) 338-3987 +1 (800) 245-2914 More phone numbers

Website

www.mheducation.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with McGraw-Hill Global Education Holdings?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with McGraw-Hill Global Education Holdings Customer Service. Initial McGraw-Hill Global Education Holdings complaints should be directed to their team directly. You can find contact details for McGraw-Hill Global Education Holdings above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about McGraw-Hill Global Education Holdings. Discuss the issues you have had with McGraw-Hill Global Education Holdings and work with their customer service team to find a resolution.