Nov 2022
I ordered 2 massage creams in gallon containers, the order was to be here on Tuesday ( I payed for shipping) I received one email telling me the date to be delivered, I waited all day and no delivery, Wednesday I call Massage Warehouse to see what was going on...I was told that it was delivered to my address on Tuesday, but that was not correct, Thursday my reorder that they sent out showed up at my house and on Friday my neighbor told me on Thursday he received my package, he brought that one over. I asked if he was sure about the day it delivered and he said yes on Thursday. So being an honest customer I called them and let them know that I had it and that they could come get it if they wanted it back. They argued that I would need to take it to a UPS store, I said that I barely leave the home and why should I spend my money when your driver delivered it to the wrong address and not on the correct day. So they want me to pay to ship this back, Why should I take this anywhere or be charged or given an attitude when this was no fault of my own. This company and the customer service people were not helpful or nice at all. 2 customer service people and a manager, non of them knew how to talk to me and the manager was the worse one.
Country of complaint: United States
Desired outcome: If they would like there product back I would like them to arrange a time and pay for the pick up. Also an apology for the way that I was spoke to and treated. This was no fault of mine that this took place.