Massage Envy - Goodyear’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of clients are dissatisfied with massage therapy sessions.
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Lack of cleanliness/massage
I had a massage on September 11, at 10:00am. First, I had to call 7 times and sent a text message (which I never got a response to) to get through to the receptionist to make the appt. Upon arriving and completing paperwork, I sat in the quiet room where I noticed a cockroach on the floor across from me. Disturbing! (I took a picture)
Sherry approached me after I used the bathroom and had me follow her to the room. She then proceeded to tell me she worked on me last month. I told her I am new and have never been here before. She showed me her iPad with someone else’s info and again I had to ensure I had never been there or been treated by her. She then went over medical info and asked me “you have all these things wrong with you?” I asked what she meant. She said you had a defibrillator, pacemaker…I stopped her and said no I selected that answer because it asked about implants and I wrote a note indicating which I had. She did not seem very knowledgeable from the beginning. But I proceeded and said I would like a firm pressure massage. I derobed and she came in. I have never had a massage like this. The pressure was far from firm and she seemed to just run around the knotted areas instead of working them out. I am very disappointed. I finally got the courage to ask her to use more pressure and she literally laughed at me and said “this is supposed to be a detox move and feel good”. She never flipped me from my front side to my back side to do the rest of my body. I feel like my time and money was a complete waist and even more frustrating I feel like I was mocked. I am not sure what can be done but I look forward to hearing back from someone.
Desired outcome: Follow up from customer service to try to resolve/rectify this situation
Is Massage Envy - Goodyear Legit?
Massage Envy - Goodyear earns a trustworthiness rating of 72%
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Overview of Massage Envy - Goodyear complaint handling
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Massage Envy - Goodyear Contacts
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Massage Envy - Goodyear phone numbers+1 (623) 935-5495+1 (623) 935-5495Click up if you have successfully reached Massage Envy - Goodyear by calling +1 (623) 935-5495 phone number 0 0 users reported that they have successfully reached Massage Envy - Goodyear by calling +1 (623) 935-5495 phone number Click down if you have unsuccessfully reached Massage Envy - Goodyear by calling +1 (623) 935-5495 phone number 0 0 users reported that they have UNsuccessfully reached Massage Envy - Goodyear by calling +1 (623) 935-5495 phone number
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Massage Envy - Goodyear address1468 N Litchfield Rd, Goodyear, Arizona, 85338, United States
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Massage Envy - Goodyear social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Massage Envy - Goodyear contacts
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