Massachusetts Health Connector — improper accounting practices

the first error that was made by the health connector was when my premium for january was not deducted. I had no insurance coverage for january, which meant that I had to change doctor appointments, plus I could not afford my prescriptions. In september the statement I received from the health connector had an increase to my monthly premium and a large adjustment amount. i called numerous times to find out what the adjustment was for, no one that I talked to new why there was this adjustment amount. it took from 9/14/15 to 10/05/15 for the health connector to figure out that the adjustment was for january. When I told them that i had no insurance coverage for january and did not want to pay for nothing, they said they would check with my carrier. i got a call on 10/15/15 from lisa saying that my carrier OK'd it. I told her i wanted the adjustment amount applied to the november premium. i thought what I said was understood, but it wasn't. instead, more money was deducted from my account. i asked for a refund, that still has not happened. i have made numerous calls and no one seems to know what's going on with my account. it's impossible to speak with the same person twice, and even though they say someone will call you, no one ever does. i have documents that I can mail to you if you can give me your address, or i can fax them to you. i have no way to do it on-line