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To whom it may concern,
I bought a pair of Mark's rechargeable work boots in Oct.2010. I found that after a month or so the right boot would not hold a charge. I took them back to Mark's and they replaced them right away because of a manufactures defect.
The next pair lasted the rest of winter and I stored them away and recharged them as Mark's suggested. This winter I was getting ready to go north and discovered that the right boot again was not holding a charge. I took them back and because I do not have a receipt they will not do anything. Now how many of us keep the receipt, not many. And this boot was defective right from the place they were built. I'm not asking for a return of money, but an exchange of the defective boots for the new style they have an I will pay the difference in price.
What dose a consumer have to do to get a fair shake from this company(Mark's). I've tried to email them but to know avail, their email is one screwed up address. I've talked to the store where I bought them and they will do nothing. They say their hands are tied.
I work in heavy construction all over Canada, And when we buy any type of tools, equipment, etc. we know that if there is a manufactures defect that it is either replaced or repaired at not cost to us.
It seems that Mark's has forgotten this.
paid 169.00 for a pair of as a site requirment., the only work they was walking and climbing ladders and stairs. they cracked all accross the top of the toes after only four months. marks in kingston wouldnt hep me out. they sell junk these days
I will never get a pair of Dakota boots ever again. My wife bought me a paid of stock 080-410QC-AS and the stitching came apart after a couple months. The worst part is my wife paid $300.00 bucks for crap. They are accualy falling apart
i brought a pair of Dakota 529 waterproof 8" STSP work boot and after a few months they are starting to fall apart at the stitching where the top part meets the bottom part i can't believe that they are falling apart only after a few months i wish they would have been recalled and they should give those with the bad boots new ones that would have been great there should be something done with this problem it is not far that they make a bad branch of boots knowing that they were put together wrong they should have fix the problem and looked after their costumer to keep them i know there are friends of my that will never buy Dakota boots from marks ever again because of the poor costumer service that they received with me i always had good luck with them however this time my luck was very bad it is far to us to buy poorly make boots when i buy boots i want them to last for a few years so i am hoping that you will fine a way to help me because it will hurt you as company and it will hurt marks work ware house also so please help me please help me