- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Stay away
Cannot believe these people a worker called me to say that the new parts they got for my boat that were for warranty they had kept and put for sale and simply put second hand parts on my brand new boat took boat there over 6 times and never fixed i cannot believe these people and that karen has the rudest biggest mouth i cannot believe how they can treat customers that way eve their workers to dob them in !
Poor customer service
Recently I experienced problems with my outboard running like a it needed a good tuneup promised some one would call 3 times stayed home to make sure the service guy would call no one did clearly Mandurah outboards go not give a dam about supporting their clients by the way I have purchased over $100.000 worth of Mercury products of the in the last 10 years will go elsware after this episode.
I cannot believe how they can treat customers that way
Cannot believe these people a worker called me to say that the new parts they got for my boat that were for warranty they had kept and put for sale and simply put second hand parts on my brand new boat took boat there over 6 times and never fixed i cannot believe these people and that karen has the rudest biggest mouth i cannot believe how they can treat customers that way eve their workers to dob them in!
Is Mandurah Outboards legit?
Mandurah Outboards earns 94% level of Trustworthiness
Perfect Trust Endorsement: Mandurah Outboards achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Mandurah Outboards. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Mandurahoutboards.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Mandurahoutboards.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- The website belonging to Mandurah Outboards has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Bad customer service
Bad customer service is simply a gross understatement at Mandurah Outboards. Not only did they misdiagnose the problem with my boat but once they completed their so called repairs, the boat came back to me in worse condition (no reverse gear).
Somehow they managed to talk me into spending more money and after I picked up the boat the second time, the bill was higher than originally quoted. Although angry, I politely questioned the bill and was quickly shut down with a verbal barrage from the mechanic and girl at the front desk. Unbelievably, when I next took the boat for a run, the problem still wasn't fixed!
So there I was $1000 worse off with a buggered boat and no answers. To the stores credit, the owner called me back after I complained, and promised to rectify the issue within a few weeks. He was very understanding, but unfortunately that's the last I ever heard from him. When I called for an update a few months later, the same front desk lady refused to put me through and treated me like a common criminal. I was driving at the time so the phone was on loudspeaker, my girlfriend in the car overheard the conversation and was literally gob smacked at her rudeness and unwillingness to help.
Save your money, time and sanity people, go somewhere else and tell your friends the same!
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Mandurah Outboards complaint handling
-
Mandurah Outboards contacts
-
Mandurah Outboards phone numbers+61 895 817 224+61 895 817 224Click up if you have successfully reached Mandurah Outboards by calling +61 895 817 224 phone number 0 0 users reported that they have successfully reached Mandurah Outboards by calling +61 895 817 224 phone number Click up if you have UNsuccessfully reached Mandurah Outboards by calling +61 895 817 224 phone number 0 0 users reported that they have UNsuccessfully reached Mandurah Outboards by calling +61 895 817 224 phone number
-
Mandurah Outboards emailsmandurahoutboards@tpg.com.au100%Confidence score: 100%Supportjames@mandurahoutboards.com.au10%Confidence score: 10%
-
Mandurah Outboards address53 Gordon Road, Mandurah, Western Australia, 6210, Australia
-
Mandurah Outboards social media
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!