SUBMIT A COMPLAINT

Malindo Airwaysrefund of ticket – baggage missing.

Sub: Refund of Ticket - Luggage Missing.

I had booked my flight ticket from Guangzhou to Tiruchchirappalli ( PNR No : T66BKP). The flight details are given below.

28/09/2019 Guangzhou to Kuala Lumpur OD 613 3:10
28/09/2019 Kuala Lumpur to Tiruchchirappalli OD 221 8:20

My final destination was Kannur, Kerala. For that I had booked a flight from Tiruchchirappalli to Cochin and a train ticket from Cochin to Kannur. (Copy of the tickets are attached)

Due to the delay of OD 613, I missed all the above flights and train. I asked the officer in the counter to issue a ticket to Cochin. But they refused it and offered a ticket to Tiruchchirappalli at 9:00 PM the same day. It was not acceptable for me because I could not find out any flight or Train to my final destination Kannur. So I booked a new ticket from Kuala Lumpur to Kannur in Indigo Airlines. I was informed that I can collect my luggage at the malindo counter in level 5. When I approached the counter, they informed me that my luggage is already sent to Tiruchchirappalli. I have already registered a complaint regarding this (KULOD18693/28SEP2019/0349GMT).

In these circumstances, I kindly request you to refund the ticket fare and send my luggage to Kannur International Airport

Malindo Airways
Malindo Airways
Malindo Airways
Malindo Airways
Malindo Airways
Malindo Airways
Malindo Airways
Malindo Airways

Sh
Oct 04, 2019

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