Main Website StoreOrdered expensive hockey jersey

I ordered an expensive Tyler Seguin hockey jersey for christmas and have not received it. Tried contacting them and no response. I want my money back or more importantly, want the jersey!!!
Order date: December 9th
Order # Hello, maureen scheelar
Thank you for your order from Main Website Store. Once your package ships we will send an email with a link to track your order. If you have any questions about your order please contact us at [protected]@gmail.com or call us at Monday - Friday, 8am - 5pm PST.
Your order confirmation is below. Thank you again for your business.
Your Order #[protected] (placed on December 9, 2016 12:51:51 PM PST)

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