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Mail Travel

Mail Travel review: False advert details

M
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7:34 am EST
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returned from twin city Lisbon &Porto trip which as per your advert included choice of city your experience in either city even in latest advert on mail on 21/11/22.Having contacted Sandra told no city tour included.My sister and I extremely disappointed and had to purchase a yellow bus tour ticket in porto at a cost of 24 euros each which is a cost we had not allowed for.returned last Saturday 26/11.How can a professional firm be so untruthful in their adverts?

surely the advert should be checked and amended to remove city tour included?

Totally unprofessional way to treat customers

Look forward to you reply.

!Mrs Christine fisher

Desired outcome: Possible recompense for tour tickets purchased

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