What a disaster and distressing experience. I moved from MA to FL which was stressful enough then to loose so many of my possessions! I am still trying to replace/rebuy everything. This involves buying and paying to have new furniture put together.
Damaged items:
42 inch TV - smashed in 3 places!
Office desk - ruined. They did not take it apart so the pieces got yanked apart and screw holes ruined.
Bedroom vanity - same as above.
Large TV stand - same as above.
Inlaid wood Armoire - white residue that I think may have come from the tape. I cannot remove it.
File storage bin - lid torn off
Side table - they taped it without covering it so the tape residue ruined the top.
Dining room table - I was told they didn't bother wrapping/covering it. There are many scratches.
Bed frame - more tape residue.
Crushed boxes that contained breakable items such as a barrel and a large decorative ceramic chair. Other items in the boxes covered with glass and ceramic.
The movers confirmed and even pointed out some items that were not protected.
Lost items:
Tall fan
Two legs to my bed frame
Silk flowers
Assembly issues:
Movers did not put the bookcases back together. They also taped them without protection.
Ruined items:
42" TV - cost to replace = 270.00
Vanity - cost to replace $291.99 / amazon.com
Office desk - cost to replace $409.83/ amazon.com
Storage unit - $70.00
Side table - $ 25
TV Stand for 58 inch TV - cost to replace $259
Damaged items:
Armoire - I will have to find someone to sand and re-stain it
Dining room table - I will have to find someone to sand and re-stain it
Crushed boxes broke a bedroom barrel, any other decorative items. So mad that I lost things I had for years.
Scratches on wood floor - Will have to find someone to replace the planks damaged, Luckily, I have spare wood planks.
Estimated cost $800 to restore
And they did not put the bookcases back together.
Luxury order # = M2308967
Country of complaint: United States
Address: 432 Getty Ave
Desired outcome: I want to be reimbursed 2000.00 which is my cost of replacing and fixing my furniture.