For an organization that exists as service entity it's amazing that their communication skills are so poor. I should actually say nonexistent. I decided not to give up trying to contact them via telephone but after 759 attempts, that's right 759 no exaggeration, I gave up. Calling from different phone numbers didn't help. The only thing I would like to know is are they trained to ignore phone calls or is there absolutely no supervision at Lordon.
Recommendation: Insist that there is language in your contract with Lordan that specifies response time to all forms of communication. They obviously can't figure it out on their own so having it in the contract provides an excellent legal starting point.