The complaint has been investigated and
resolved to the customer's satisfactionResolved Lobos Management — terrible service!
resolved to the customer's satisfaction
Lobos management should not be allowed to rent to anyone anymore. They will not fix anything in your apt. or take care of their premises. The only time they ever fixed anything for me was when I called the health dept. after repeatedly calling lobos about not having heat for a week in the middle of winter (it was 7 degrees outside!) only then after the dept. came to my apt. & said it was 'inhumane living conditions' & called lobos telling them if it was not fixed in 24hrs. They would get fined, the man came 20mins after the dept. left to fix my heat.
Not even a week later my heat broke again,& I tried for another 3 or 4 days with a lot of rude employees (hanging up on me, telling me I'm not the only one w/out heat) giving me the run-around.Finally they came to fix it, most likely because I told them the health dept. was coming to do their follow-up. The guy came & said the unit needed a new fan, & it would be in no later than three days. Well, he never came back! I called about getting money of my rent,(the least they could do was reimburse me for the heaters I bought to keep warm & give me half off seeing how I was w/out heat half the month), but they always said they would call back& never did. When I wanted to talk to the manager, she was not in her office. (how convenient).
So about three weeks later my heat broke for the third time. It took about 2 or 3 days this time. I've been calling to still get my rent reduced, but it seems that they are told to always say we'll call you back' Well they must think I'm a dumb little girl who doesn't know my rights, but they are in for a surprise! I know that under new law--implied warranty of habitability- if a landlord doesn't make necessary repairs the tenant can break the lease before it runs out. I've heard they do not return sec. deposits either,well I took pictures when I moved in (dated of course) so they can not send me a list of damages. They must send the sec.dep. to the tenant or they can sue by going to the district justice's office and sue for it back and the landlord cannot counterclaim, or if they want to be a B**ch, tenant can sue for double the money, but landlord can try to counterclaim.
Also my mother fell down the steps on the side of the building & ended up having blunt trauma,and contusion of arm.I've called repeatedly months ago about the light being burnt out, the railing not even in the ground,but they did nothing. they don't salt the walkways nor plow the lot. It's supposed to be a secure building,but the door is on the ground! When they try to fix it he will drill a few holes to make it last a day or two, then it's back on the ground for a few weeks!
I could go on & on but I'm wasting your time.The favor I will give you is run!!! This is the worse place I've ever lived in!! Don't ever even think about renting from these selfish ###! I bet if I didn't pay my rent the manager would be calling me asking where it is... HMMM... maybe I can get them on the phone after all :) If anyone has a petition I will gladly sign it, probably most the tenants will as well!!