I had opt for your service in September and after the initial payment of $1.30 I had cancelled your service online but fraudulently without any intimation you kept deducting and a total of $198 has been deducted. I need an immediate refund of all the money unknowingly deducted from my account even after cancellation of your service. This is really a scam, I need my refund as I have not even used any of your service and the deduction charges have increased from $39 to $51 now . This is not acceptable I need the refund.
Hi Katrina,
I have not received any private message from you, anyways I have done all the cancellations long time before as also mentioned in my previous mail this is causing a lot of problems and even yesterday $ 51 has been deducted. I am also not receiving any intimations of renewing or cancellations I have also informed my bank in detail about this fraud and I need a refund anyways, your customer care no is not reachable tried many times nor even your live chat. This is a lot of fraud and the amount is only increasing.
The complaint has been investigated and resolved to the customer's satisfaction.