Litigation Practice Group California review: Debt resolution

They have been taking payments from me for three years, saying that I would see my credit score get better and that never happened. Most of my accounts are in a possible negative status, which I don't know what that means. Then after three years and no real results, they transfer my file to CONSUMER LEGAL GROUP in NY. Which now says that my file is still with LPG They did not consult me or anything. I can't get in contact with them via email, text or call. They just simply took all the payments and I have no idea how to get my money back or the results promised!