The complaint has been investigated and
resolved to the customer's satisfactionResolved Lingo — Unauthorized charges
resolved to the customer's satisfaction
Lingo (VOIP phone service company) has changed the contract term from 12 months to 24 months and contract breach penalty from $59.95 to $99.95 in mid term for all customers by just giving 3 business day notice. This certainly is unethical but is this illegal as well?
They make people sign 15 page contract signed in which they had put a clause "Lingo may change the Terms and Conditions of this Agreement from time to time. Notices will be considered given and effective on the date posted at www.Lingo.com. The Agreement posted supersedes all previously agreed to electronic and written Terms and Conditions". Does this give them right to change contract duration as well?
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