Been an Illinois member for over 20 years, at Schaumburg LTF in 1999 and Vernon Hills since 2014. Used the club habitually every day and sometimes 2x a day as I practice yoga too. Club is a bit of a splurge. Was on a family membership, single was $80 back then, got divorced and LTF informed me I am a new member since the divorce and will pay more! They put me to $95 with me begging not to put me at $120 as a new member, my membership increased by $5 every year till I hit $120 annually for a single. Club closed for COVID, I do not put my membership on hold and come back, Club is under new management, Steven Pierce, the club went downhill. It is dirty as hell, I took cold showers for 3 months and repeated complaining, they finally admitted the water heater was broken after thinking I was crazy, no lotion bottles (apparently members steal them all of a sudden, no shaving cream anymore, no makeup remover, no razors, you have to beg for those, no towels at times, no staff to upkeep the place. Black mold in showers, unsanded sauna, I got 7 splinters in my butt and tore my yoga pants, steven did not care, broken walls, unclean equipment, broken equipment, rude personal trainers that have trained the same members for years who all look the same, puke in sinks, blood on toilets, I could go on and on, disgusting showers, management were made aware on several occasions, also failing yoga classes with teachers who are not certified or new (classes with only 3 people in them) club used to be primo yoga. I could go on a on and on, front desk staff always on phones or miserable and complaining about mgmt. Saw the GM laying on the group fitness lady, Arielle Gifford's desk, he did it a few times and ways rubbing her shoulders once, always together, that the whole staff noticed, even worked out at Orange Theory together ( to get a feel for the place!) I wrote a professional 4 page email to CORPORATE including Steve Larson about the lack of cleanliness. I made the comparison to the Plano Club I had visited that was only an Onyx club, we were a diamond and were disgusting in comparison. Steven has high turnover in staff and no one does anything they vape and get high and no one cares. The locker room showers smell so bad you dry heave. My membership increased to $130 a single and I no longer had primo yoga, a clean club let alone 24/7 hour access. I have been a member so long that I was getting emotionally sad about the place. They no longer police the second floor so you have members that allow their kids to run around the club like a jungle gym playing with dangerous equipment. I have been kicked out of the club now for apparently starting a rumor ( I did not-the front staff did, albeit so what) about the GM and his mistress since they are both married, but also I created a hostile environment and am a bully and people that work there fear me and have quit! Ha ha ha everyone knows me and I do yoga, never been mean to anyone! My fiend was kicked out too, Arielle was mad that we were unhappy about yoga and was complaining about me and my friend that we need to get out of the club, that we are trouble. I approached Arielle and asked her to stop gossiping and spreading rumors. I was kicked out of the craphole after 20 plus years and they know they are lying about me, I was paying $269 / month for myself and 2 of my kids. I am a single mom and they completely lied and said they would provide nothing in writing! I am so glad they terminated me, it forced me to leave, I wanted to but would not! I am so much happier, they DO NOT CARE about the members, this is not a healthy way of living, it is abusive and unhealthy, we pay them! Run from the Vernon Hills location, it is going down hill, the are more concerned with Northbrook and Lake Zurich and those start at $169 a single! Horrid corporate culture, you give feedback and you are done!
Desired outcome: Stop lying about members, grow up and be professional, listen to the VOC and maintain promises.