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Life Alert Emergency Response
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1.4 36 Reviews

Life Alert Emergency Response Complaints Summary

4 Resolved
32 Unresolved
Our verdict: With Life Alert Emergency Response's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Life Alert Emergency Response reviews & complaints 36

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5:41 pm EST
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Life Alert Emergency Response discontinue service

Trying to discontinue service for 96 yr old loved one who is now in a nursing home is like pulling teeth. First you have to ask nursing home to fax letterhead from them and as requested they have done same. Now life alert is not happy with wording because it states loved one is in physical therapy section of nursing home and they need it to say she is in nursing home. Gentlemen that I have spoken to has already hung up on me and now I am receiving calls on my cell phone ringing once and hanging up. Harassment in the first degree. How can a company be so hard to deal with at a time that is so stressful for family. I would never recommend this companies service to anyone, STAY AWAY

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8:51 pm EST
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Life Alert Emergency Response unable to cancel contract

My elderly mother, who has no business engaging and signing contracts, signed up for Life Alert, almost 3 years ago. The contract was for 3 years. This month she has moved to an assisted living facility. Because her contract is up in 2 months, I decided to let the contract run out (February 2018). Now, they are saying that they will not cancel the charges unless they talk to my mother. She has severe dementia, wouldn't know how to answer a question from them if she had to. I will be putting a stop payment on her account in February and am willing to return the equipment anytime they want. She is 90, her credit can't be ruined so I'm not worried but I want people to know they are pushy and rude. There are several medical alert companies who do not make you sign a 3 year contract. Please, please use them before you go to Life Alert.

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3:25 pm EST

Life Alert Emergency Response the entire system

*Initial installation: they showed up almost 2 hours early, and dad didn't let them in because he was confused. They called me and I advised they cannot install when he is home alone because he has dementia. We rescheduled
*Next installation: they did not show up at all
*Next installation: they showed up at scheduled time and my teenage son was there to learn how to use the supplies so that he could show us.
*Notes clearly state he has dementia and should not be contacted
*Dementia is listed on his medical form

It has been 3 months and my dad does not use it. I called to cancel and they said that the installer had dad sign a contract and we cannot cancel it without a dr letter stating he has dementia. It is absurd (and a waste of my time) that I now have to obtain a letter and send it in, when NO ONE SHOULD EVER HAVE A PATIENT WITH DEMENTIA SIGN A CONTRACT!

The manager I spoke to was rude, and tried to tell me that my father seemed ok to sign it. (he was not there at install, and he couldn't even give me the installers name)

Manager: Jr
Installation person who had dad sign the contract -- they have no record
Cancellation fee : -- no buy out/fee - you just have to pay it

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3:36 pm EST

Life Alert Emergency Response customer service

I have a huge complaint and problem with Life Alert and would like to have the recorded phone calls, not just the typed account notes reviewed and be reimbursed for fees charged due to being told the account was closed.
I called to cancel our account . The account was closed. Then I got a call and was told the account wasn't closed and that I had to pay a fee to close it or the account would continue to be charged until the equipment was returned. I was charged a $200 fee to close the account even after I was told the account was already closed. I was transferred many times to several different departments. How can I be held responsible for internal issues within the Company and how am I supposed to know who does and doesn't have authority in any of the departments I was transferred to when I'm asking to speak with supervisors.
Oct 27, 2017 at approximately 4:15 pm, I called to cancel my mom's account. I was transferred, and I believe I spoke to Ganadi. He asked me why I wanted the account closed. I explained that my mother could not afford it anymore and that our local Agency on Aging was going to help her. I was told that I need to return the equipment then he would cancel the account. I explained that I did not know where the equipment is. I was told I needed find it or they would not stop payments from our account. I have diligently searched for the equipment. As of yet, I have not found it.
I explained that our local Agency on Aging had gotten my mother a different medical system through a contracted agency due to her disability and low income status. A technician from the contracted company came out and replaced the Life Alert system. He stated that he left the old system at the house. The system has not been located.
Oct 30, 2017 I called Life Alert and was transferred. I believe I spoke to Ganadi again and I asked to speak to a supervisor and told him that I was unable to find the equipment. He advised me to contact the Company that installed the new system and check to see if their technician may have taken it with him. I asked Ganadi if we would be able to cancel the account over the phone with a three-way call between Him, myself and the Technician if he located the equipment. Ganadi said yes and that the system just needs to be deactivated and we could do it over the phone as long as an account holder was on the phone along with the technician.
I called the contracted Company on Oct 30, 2017 at approximately 2:30pm and requested to speak to the technician that installed the new system. They advised that they would contact him. I again called on Oct 31, 2017 and asked to speak to the technician that replaced the equipment. On Nov 1, 2017 at approximately 11:30am, I spoke to the Technician advising him the Life Alert System is not in the house. I asked him to double check and to go through his utility vehicle and tools again to make sure.
Nov 6, 2017 at approximately 10:20am, I called Life Alert again and asked to speak to a supervisor. I was transferred to James. I explained everything that had occurred and that I was trying to close the account. James said he would see what he could do. He put me on hold. When he came back on the line, he advised me that he could help me and canceled the account since the equipment was so old and wouldn't need to be returned and asked me to put the equipment into recycling if it was ever located. James said if anyone had any questions, have them contact him.
Nov 6, 2017 at approximately 2:55pm, Ganadi called me and stated that our account was not going to be closed because He won't close it until I return the equipment, not just deactivated. I explained that James had canceled the account and said if anyone had any questions, they could contact him. And, I asked him how can he re-open the account if it had been closed. Ganadi said I could pay a fee of $300 immediately and he would close the account. I told him I did not have $300 to pay it immediately. He said there was nothing else he could do and that James didn't have the authority to close the account. I told Ganadi that who does or doesn't have the authority wasn't my responsibility and that it was an internal issue within his company. I, was told the account was CLOSED. I again asked to speak to a supervisor. Ganadi told me that he was the Account Manager and that I had no choice but to pay the fee. Ganadi set up the continuance of monthly payments until the $300 fee was paid off and said I had no other choice.
Nov 7, 2017 approximately 8:00am I called Life Alert to get ahold of James to advise him that Ganadi re-opened the account. Got the phone-tree and the call was disconnected. I called 3 times.
Nov 7, 2017 approximately 8:20am I called Life Alert again. This time I entered X1333 (I meant to dial 1300) and I asked for a supervisor. I was transferred and spoke to Carlos. Carlos asked why I wanted to speak to a supervisor. I explained that our account was charged a fee after I had been told it was closed. I asked who the supervisor would be and what his extension is. Carlos said James wasn't the authority and there was nothing he could do. He transferred me to Renee. I left a message explaining why I called.
Nov 7, 2017 approximately 2:21 called to speak to Renee, got Jonathan. He wanted to know why. I explained to him that my account was closed and the re-opened and I was charged a fee. He said James wasn't an authority to close the account and there was nothing he could do. I told him the Company's internal issues weren't my responsibility. Transferred me to Renee. Renee said there is nothing he can do and I would still have to pay the fee even though I was told the account was closed. Again, I stated that the Company's internal issues aren't my responsibility and I shouldn't be charged an additional fee, since I was told the account was already closed. I asked for a different supervisor. I left my contact information with Renee to give to Erica.
Nov 7, 2017 approximately 8:50 attempted to contact James again. Unable to leave message.
Nov 8, 2017 approximately 10:30am Erica called my cell. I was unable to answer due to being t work.
Nov 8, 2017 approximately 12:10pm attempted to contact James. Unable to leave message.
Nov 8, 2017 approximately 12:14pm called Life Alert again to contact James. Got Sandy and asked to speak to James. She transferred me. The phone system transferred me numerous times and Juan answered. I explained to Juan that my account had been closed and reopened and I was being charged an additional fee and how can I be held responsible for the internal issues of his company and that I have asked to speak to a supervisor multiple times. Juan said there was nothing he could do, that I would have to pay a fee even though I was told the account had already been closed, and put me on hold. Juan said he would transferred me to Junior who is a Contract Supervisor at 12:55pm. Junior asked if he could call me back so he could review the account notes.
Nov 8, 2017 approximately 1300 Junior called me back. I explained what was going on and that I was told the account was closed and then was told it wasn't closed and that I would be charged additional fees to close it. And, how can I be held responsible for internal issues with who does or doesn't have what type of authority when I have been transferred so many times and have no idea who everyone is or what departments I've been talking to. Junior said there was nothing he could do and that I would have to pay the $300 fee to close the account even though I was told it had already been closed.
I told Junior that I keep asking to speak to Supervisors so I can get this resolved and every Supervisor that I have talked to tells me that "There is nothing I can do". I told him that is ridiculous, Supervisors have the ability to make judgment calls, that's why they are Supervisors! He told me he would call me back.
Junior told me I should pay the $300 fee since my mother was getting a FREE service now for her medical alert system through the contracted company with the Agency on Aging. I advised Junior that the Agency on Aging stepped in to help with a medical alert system because my mother is disabled and on a fix income. I told Junior that we have been loyal customers for 5 years and how can they charge me a fee after I was told the account was already closed. Junior said he would call me back.
Nov 8, 2017 approximately 1328 Junior called back and said if I pay it off immediately he would only charge me a total of $200 fee instead of the $300 fee. I paid the Fee under protest.
I do not feel that I should be charged a fee after I was told our account was closed by anyone in your company who closed it regardless of their authority or non-authority. Internal company issues are not my responsibility and I shouldn't be held responsible. I called in good faith and explained what happened to try and resolve this issue.
Apparently, Life Alert doesn't care about ethics and don't stand behind their word. They are in greater need of a $200 fee than a disabled senior citizen on a fixed income.

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Shaun R.
, US
Nov 14, 2017 5:01 pm EST

I wouldn't hesitate to side with Life Alert off they had just been upfront with the fact the $300 fee was charged for their equipment. If you can show the agreement was made to just cancel the account, you may want to simply follow the fair debt reporting and collections acts. They'll simply be forced to cease any contact with you unless the want to pursue the debt in court.

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11:58 am EDT

Life Alert Emergency Response life alert

We contacted Life Alert on behalf of our aunt who had signed up for their service. After years with them, she had to be transferred to a care facility. We notified them within a week of her arrival. They said needed a contract showing that she was in a care facility and then needed someone to call her. We mailed the paperwork. They claim they never received it.
After believing they were cancelled, several months later we found they were still billing her. They claimed that they never received the care facility contract. And we were notified that it would be best to email the contract as they have issues receiving mail.
Now they claim there is a $300 equipment fee, because they failed to tell us back in December 2016 that she needed to return a life alert box that was in the home and return a portable clicker that no one knows where it is.
They have refused to use the $50 monthly fees they have been charging to her credit card each month toward this "equipment fee" that they have now disclosed.
Life Alert is stealing from the elderly. Do not use their service. I am so happy that I did not sign my mother and father up for their service. They are THIEVES!

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1:39 pm EDT

Life Alert Emergency Response Life Alert System

I subscribed to LIFE ALERT for my mom's safety and use. There have been issues since DAY 1! LIFE ALERT first assured us their equipment was not interfering with my mother's cordless telephone. We made changes to Mom's home to move her phone, then bought her a cord phone, which restricts her use. THEN Life Alert sends out a notice that their equipment 'may' interfere with cordless phones. Next, my mom had issues with her computer. Again LA says their equipment can not possibly be responsible. Last but not least, Mom started getting interference with her hearing aids when near the LA equipment. So - I called Life Alert. Tried to cancel TO NO AVAIL! Of course - THEY SCREW the consumer! CRAPPY equipment and customer service, yet the consumer MUST honor the 2 year minimum contract! I spoke with LA rep yesterday, informed her I was shutting off equipment. Funny... Mom's computer is now working GREAT and her hearing aids have magically corrected themselves! Coincidence? I think not! LIFE ALERT IS A SCAM! BEWARE!

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12:06 pm EDT

Life Alert Emergency Response Scam of employees

Life alert is a scam sign up with companies that do not require contract, I am an ex employee and worked there I know what I am talking about they prey on the elderly Management is about as nasty as they get in this world, they think they are doing you favor in giving you a job, company is shady and unethical they are out to get every penny from you, stay away there are better companies way better, Life alert is not even rated in the top ten for medical alert companies look them up on google. There is manager there Ken he is the most unethical person you will ever meet. Bad Karma and bad energy you can feel it in the place, life alert is out to con employees and customers. Look at their commission plan with a magnifying glass, if someone cancels with in 90 days you get a charge back so you can have one great check and they take the money back on the next one, basically they have it down to a science on how to screw the employee to maximize profits.

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LRN2121
, US
Oct 16, 2015 7:20 pm EDT
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The guy Ken is a manager at the Fort Lauderdale Office on Cypress Creek

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Irith Hayblum
, US
Oct 06, 2015 12:05 pm EDT

I totally agree. I'm also an ex of Life Alert and have been with them for about 8 years. Would like to be in touch with you.

Email: irith2002@aol.com

Phone:[protected]

Irene

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10:43 am EDT
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Life Alert Emergency Response - I can't cancel the contract, because the rep kept silence

I signed the contract with the company www.lifealert.com, while my mother was in hospital, but my father was alone at home. But recently, they both moved to home for elderly people. I called to the company and asked to cancel contract, but the rep told that they needed to speak with me in person. I tried to contact the rep again, but he hasn’t reply to my phone calls. Strange situation and the behaviour of the rep.

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7:47 pm EDT

Life Alert Emergency Response disconcerting the account

I got life alert for my mother she lives in alabama and i stay in michigan. She had it for two years when she had a stroke and had to be put in 24 hr care . I am unable to retrive the unit due to a family dispute. And life alert will charge me 300 dollars for the equipment. .. now thats not fair but i do understand the trick is that they will allow me to use a payments plan but my current bill of 39.99 still will apply until the 300 dollars is paid in full. It is my opinion that I will never recommend life alert to anyone due to the fact that at some point the machine should become the clients they know that situations accrue and the machine may get damaged or taken, its all a scam pass this information along before you get life alert for a family member that is shareing a home or has a blended family .or if you do not reside with the family member they
may keep your machine and you will have to pay dearly.

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5:27 pm EDT
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Life Alert Emergency Response TV comercial

I find the TV commercial EXTREMELY OFFENSIVE. It begins with a pitiful wailing, pleading for help. A camera pans through a house while the call goes on. Then at the bottom of the basement stairs we see an elderly woman lying on the floor.
This commercial is a SCARE TACTIC and in very poor taste. I think it equal to showing a dead baby commercial to pregnant women.
I WILL NEVER BUY THIS PRODUCT. GETTING OLD IS BAD ENOUGH WITHOUT ALL OF THE DISASTERS PREDICTED BY TV COMMERCIALS.

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Lawgal
, US
Nov 06, 2018 1:06 pm EST
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Hate this commercial. My 9 year old grandson had nightmares from seeing/watching this commercial.
Yes, I mute this commercial or turn the channel. I think this is a scare tactic for elderly people.
Someone should start a lawsuit to have this commercial taken off the air and for mental distress. I’m sure this commercial does affect elderly people mentally and they are stressed by this commercial. So wrong! There are different ways to promote a good product!

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Shelly Moore
, US
Apr 10, 2016 5:20 pm EDT

I am disturbed by their ads because I already have anxiety issues anyway and the beginning of the latest one looks like a friggin horror movie. I don't like it. And most of us wish we could afford this for out loved ones.

Bad taste

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Irith Hayblum
, US
Oct 06, 2015 12:19 pm EDT

I totally agree. I'm an ex of Life Alert and have been with them for about 8 years. Would like to be in touch with you.

Email: irith2002@aol.com

Phone:[protected]

Irene

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JFaden
Lafayette, US
Sep 09, 2014 3:39 pm EDT
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I don't find it offensive, but I don't think they needed to take it to this level either. The company may have felt that people were not taking their old commercial seriously, but this is a bit much. I do understand that the exact scenario can happen and that falls are serious. They are depending on this getting a reaction out of people and it does. My reaction will be to change the channel when I see this commercial coming on because I don't want to be bawling my eyes out each time, just because they think it will sell their product. You can still get your point across without making people feel totally horrible. Take it down a notch, Life Alert.

JKWilliams
JKWilliams
, US
Aug 23, 2014 4:37 pm EDT

Hon, I was putting in Pergo on Thursday, plumbing my kitchen sink on Friday, and up on the roof repairing a leak on Saturday. Sunday afternoon I got up from my chair to get a pencil sharpener, my leg felt awkward (weak) and I fell to the floor and worse, couldn't get up no matter what I did. Hearty, healthy, HWP, and hale for 60 yrs, and then that (stroke) happened - just like that. I think that's what the ad addresses. Yes, it does happen. When you least expect it. Chill out.

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10:41 am EST

Life Alert Emergency Response Be careful with them

I bought medical alert system from the website www.lifealert.com. It broke after 3 days, when I really needed help, but before it I haven’t used it at all. I contacted the seller and told to solve the problem, but he only gave me empty promises and excuses. He did nothing, and I wouldn’t recommend you to deal with such people. So be careful if you use this website or leave comments if you had horrible experience with this seller.

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10:53 pm EDT
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Life Alert Emergency Response They pester EVERYONE!

My Mother in Law had set up for Life Alert a while back. One of her sons found another company that was cheaper and better, so she cancelled.
They have called everyone on her emergency list to try and get to her, to get her to re-up her membership.
We have told them to take us off the list.
They have not done so. About every two months, they make their round of calls to each name and number on the initial list she gave them. They call my office, my home, my mobile, and that's just ME!

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Irith Hayblum
, US
Oct 06, 2015 12:20 pm EDT

I totally agree. I'm an ex of Life Alert and have been with them for about 8 years. Would like to be in touch with you.

Email: irith2002@aol.com

Phone:[protected]

Irene

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6:56 pm EDT
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Life Alert Emergency Response - TWO WARNINGS regarding Life Alert.

TWO WARNINGS regarding Life Alert. Warning #1 is for anyone considering a Sales Position with this company Life Alert: Management will promise you (at the interview and again at sales training) that you will get leads from senior citizens that called-in in response to their commercials seeking information on a Life Alert system. You will, or have been lied...

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7:01 am EDT
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Life Alert Emergency Response True Story

I'm not complaining about Life Alert's services or products, only narrating an encounter with Life Alert.

I am an EMS professional and work for an for an undisclosed ambulance service in a city in the US. (I don't want to risk violating HIPPA)

One early morning dispatch radioed my ambulance of an apt address and that Life Alert called because a necklace was alerted. We ran hot to this call and quickly made it to the room; however, the door is locked. I pound on the door; calling out to see if there is anyone else in the room to unlock the door. Nothing could be heard from the inside of the room. No moans, no scuffling, nothing. Time still ticking, we managed to retrieve a security guard to unlock the door. Oxygen ready, I rushed into a completely dark apt room. I yelled that 911 was here in an attempt to help me locate my patient. Guided by the hallway lights I found the bedroom to find an elderly women laying on her side in her bed. I confronted her and told her 911 was here. To my surprise this women jumped up in fear. She quickly asked who I was and what I was doing here. Shocked, I paused for a second and blurted out, "did you call 911?" It was obvious that this person was sleeping and was suddenly confronted by 4 fire fighters and 2 EMS personnel. Realizing that we are not in the correct room we quickly apologize and leave the room. I radioed the dispatch center asking for a repetition of the apt address and explained why the room we were given was incorrect. Sure enough the records Life Alert gave our dispatch center matched the door in front of me. Dispatched called back Life Alert to ask for the address again. Still waiting, dispatch radioed to me that the address I was at is the one Life Alert has on records and told us to hang on. Knowing that we're at the wrong place we proceeded to to the elevator and took it down to the first floor, still unsure where to go. On the way down dispatch radioed they (as in dispatch) found the patient's ACTUAL address by Life Line disclosing the patient's name and then matching that to the company's 911 log. However, the new address was over 3 miles away and a closer truck we send to respond. I never found out what the patient's condition was when the ambulance arrived.

I don't know about the newer models but whatever necklace she had on did not have gps. If the patient was able to actually dial 911 then her location would be instantly traced and someone would of been there very quickly. Since she moved Life Alert only had her previous address. I don't know if necklace wearers are suppose to notify Life Alert if they move but for whatever reason Life Alert's records were not up to date.

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Just The Facts Please
Encino, US
Sep 03, 2011 3:01 am EDT
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There are many companys with similar names to Life Alert. How do you know this is the company?

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9:49 am EDT
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Life Alert Emergency Response Fraud and scam

It wasn't until I tried to cancel the service and transfer it to another family member was I advised that the unit I have is "outdated and not worth returning" to them. Also, I was told when the service was started, 6 years ago, that Mom would OWN the unit after the 3 years of monthly payments & the family could transfer the service to someone else after she passed away, without it having to be immediate, lie, lie, and lie.

I'd like to warn anyone that has had a unit for over 6 months to call Life Alert [protected]) and request a free upgrade, ASAP. Be patient because you may be transferred several times, but the only way you will get an upgrade on your "rental unit" is to ask for it.

You would think after paying so much money for the unit and the service monthly, under contract, they would be required to advise the consumer of technology upgrades necessary to maximize the service to them, but no, they did/do not.

I also had to fight with them about getting a credit back for services they charged after Mom's death. They were very unsympathetic, cold, and uncooperative until I insisted they give me the information I required to get a credit. Purchase with caution!

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Cesar Palomares
, US
Jul 03, 2020 5:03 pm EDT

this people are a bunch of thiefs.
they went from $25.00 a month to $70.00 in less than a year
with no prior notice

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Tander3287
, US
Dec 06, 2016 3:38 pm EST

I have had almost identical issues with my mothers account. I have called the GM 6 times with no response.

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firesisle
Colorado Springs, US
Mar 26, 2015 3:07 pm EDT

Their "collections" people can be rude and arrogant when you're trying to explain what happened. First call: my wife told them we needed to cancel. It took a long time, and while she was on hold, she got sick and needed to vomit, so she hung up and ran for the bathroom. She got a message back from one of their agents rudely advising that if she needed to get this completed, she needed to stay on the phone longer.

There is hope, however... ask for a supervisor; if they say they are a supervisor, ask for the next level supervisor. I found this to be successful. The next level assisted me wonderfully, took care of my problem, and then transferred me to the General Manager, where I advised him of exactly the problem I was having with a particular agent, and he listened, and in general it ended as a good customer service contact. It shouldn't be necessary go to the GM to get satisfaction though...

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2:32 pm EDT
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Life Alert Emergency Response It's a scam

I was interested in Life Alert for my grandmother. She is 80 years old. So I ordered it for her. From the way the sales man described it, sounded really great. Well I ordered it. Gave him my credit card numbers. Well later I decided it is too expensive.

I called the salesman I talked to before to cancel my order. THE FIRST THING HE SAID AFTER I ASKED TO CANCEL IS "WHY?" NON OF YOUR *** BUISNESS THAT’S WHY. It was cancelled with no hassle. I haven not received any charges or bills. I just receive telemarketing calls from them saying "Your Grandmother says she is interested in Life Alert again!" They are just Trying to brianwash the elderly.

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Vicki Keun Beckmann
, US
Aug 29, 2022 11:40 pm EDT

I want to Cancel the membership. I do not want it.

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Ghost Cat
, VN
Sep 04, 2019 8:27 pm EDT

Scam practices used on my elsdely mother, she was not told the contract was 36 mo. Instead told.it was month to month.
Gave her in valid 800 number
Refused to cancel for bad quality service.
Scare her into paying bad equipment and 1 year fee, thousand dollar

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No fire at 1:00 am
, US
Nov 29, 2018 4:03 pm EST
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About a month ago Life Alert agent #1256 sent an alert at about 1:00 am to my home that a fire was detected, I told her no smoke detectors were going off. She argued with me that the alert originated at my house. I convinced her not to call out the fire department after several minutes of her nonsense. I called customer service the next day. Early on I had cancelled the smoke detectors and sent them back because they went off when bacon was cooking but not when the house was filled with smoke. I was told those returned detectors were sending off an alert that they needed batteries. I asked that #1256 be reprimanded for fhe way she treated me in the middle of the night. I called today to see if my records show that she was told about her rude error, only to find out they just covered up the whole situation. Supposedly the smoke detectors are no longer registered to my system. I feel so undervalued. I want a supervisor to tell her to listen to customers, especially in the middle of the night. I will cancel Life Alert when my contract ends!
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marilyn brandi
, US
Aug 20, 2018 12:55 pm EDT

have called and put on hold to wait a lengthy time only to be given another number which I also had to hold for then transferred to ANOTHER number with a lengthy hold to be answered by an answering machine for some person a male whose name I cannot remember to which I left my number saying I want to cancel.I have not heard back.

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Xhudita Luli
, US
Aug 15, 2018 1:55 pm EDT

The commercial with the fallen lady lamenting and asking for help is very inappropriate. It's uneasy and depressing. It should be removed

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B McDonald
, US
May 21, 2018 12:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree... TOTAL SCAM! I ordered Life Alert for my 85 year-old mother. The installer came to our house today and it took one-hour to activate the device - and even then it would not connect because it said it could not find a cell tower. My mother asked me to call Life Alert to let them know that she wanted to return the device and the representative (Edwin Cardona [protected] x4517) began to SCREAM at me - telling me that he is a "care expert" and that my mother was probably upset and crying - fearful that she would have to go back to rehab! I told him that he knows nothing about my mother or her health and he continued to berate me! I had never - ever - been treated like this by a 'customer service rep'. I threatened to contact my lawyer. The yelling went on for several minutes - as he talked over me constantly. I demanded he transfer me to a manager/supervisor but he wouldn't. He finally called back and explained that his emotions got the best of him. Doubtful - this is just how they treat their customers. I am 60 years old and have never been treated this way by any company. I demanded they pick this device up and cancel the so-called 3 year contract. THIS COMPANY IS A SCAM and I will continue to advise people to steer clear of Life Alert !

Robert McDonald
Indiana

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Jo Ann Marie Apa
, US
Mar 30, 2018 5:52 pm EDT

I inquired about their serve but decided to go a different route and even called the sales rep as a courtesy. About a week later the calls started coming in. I receive 1 if not 2 calls per day from a different religions every time. I have the number blocked but sometimes they get though and leave the same message. Just because of this harassment I would never ever consider this company again.

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BenP
, US
Nov 17, 2017 1:53 pm EST

I'm looking to cancel my mom's contract because she has Alzheimer's and doesn't know how to even push the button anymore, and she won't wear the lanyard. All I get when I call is the receptionist who transfers the call to no one. Can anyone give me advice on how they have successfully cancelled? I have a DPA for my mom.
Thank you,
Ben Plaxco
[protected]
Bnplxc@gmail.com

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Angie Sitek
, US
Jul 07, 2016 11:19 am EDT

I am now in the process of contacting 3 On Your Side with channel 3 in Arizona to see if they can help with this horrible ordeal. My mother had seizures and strokes when she signed the very tiny contract. I am 55 and had to break out reading glasses and a magnifier to see the 36 month wording buried in the middle.
Such a scam! Do not do it!

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MattNelson
, US
Jan 20, 2016 10:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

My grandmother passed away a few months ago. She had life alert. A neighbor told me that Life Alert contacted them to collect on a past due bill. So, I called Life Alert and was able to locate my grandmother's account. I informed them she was deceased a few months ago and as the executor of her will and estate, I'm attempting to close all her accounts. Well, they said I would have to pay the balance that was due since her passing because they were not notified when she passed away. If I don't pay the balance, then they said they would send it to collections and they would come after me and my credit. They are trying to continue to take advantage of my grandmother, after her death. This behavior, along with the high prices of the service, is immoral and disgusting. Life Alert is making money by preying and scamming on the elderly.

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