Life Alert Emergency Response
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Life Alert Emergency Response
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2.3 52 Reviews

How responsive is Life Alert Emergency Response's customer service?

4 Resolved
34 Unresolved
Poor 🫤
Life Alert Emergency Response is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Life Alert Emergency Response has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Life Alert Emergency Response reviews and complaints 52

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Newest Life Alert Emergency Response reviews and complaints

4:50 pm EST

Life Alert Emergency Response The whole service department

My system fails more times than it works they always want one to upgrade. When talking to them they act like they do not care and once while speaking to them they hung up on me. Even our local firemen told me they are bad and I should go with a better company. They never take what you say as a real problem. After 10 years of being with them, I think it is time to move to a better company. I have let my local AARP be warned about this failed company and the staff that works for them. A letter was also sent to the better business bureau of Texas complaint Deptment.

Desired outcome: Just to do better and train there staff in matters like this

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4:03 pm EDT
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Life Alert Emergency Response Breach of contract

Called company tosee whereI coulr return tha equipment to. For over 37 minutes I was transfered to at least 7 departments or people. They just kept transferring me and putting me on hold so they could check on something. I kept getting transferred around until the last person said there was nothing I could do. They had told me that when I was away from home, and hit the buttin, the GPS would send help to my location. I accidentally hit the unit. The first Responders were sent to my home...I was at the Drs. office...appearently the GPS did not work as told it would. This is a Sham Company. I would not reffer to anyone!

Desired outcome: Cancellation of contract.

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5:12 pm EDT

Life Alert Emergency Response Emergency call center

I cancelled my service due to financial issues after more than 3 years. 3 months later they took $300 out of my direct deposit dissability check, even after I told them I didnt want their service. leaving me without my rent money. I just want my money back. my name is Cesar Palomares my number is [protected]

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6:59 pm EST
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Life Alert Emergency Response life alert emergency response device and service

I purchased the device for my 86 year old mother who lives in florida. After several months she does not want to use the device anymore. She has very bad knees and is in pain much of the time. She spends most of her time each day with my step father at the memory care facility and he is in the final stages of (7) alzheimer's. I do not want to continue to be forced to pay $70.00 per month for a device that is no longer being used. I feel like they are not being reasonable. I have paid for 15 months so far. So I asked them since my mother can no longer use the device can I transfer it over to another family memory who would be able to use the service. They said "appropriate" paperwork would have to be completed and I would have to purchase another 36 month contract and start all over. If the device can not be used I think it's reasonable to seek another family member rather than to be forced to pay for a device that's not doing anything. I feel i'm being taken advantage of at this point.

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1:19 pm EDT

Life Alert Emergency Response harassing phone calls

I called to request a life alert brochure for a family member. Now I am getting multiple phone calls from 800 numbers. On the voicemail it states that if I don't answer, I will keep receiving multiple calls a day because they just want to verify I got the brochure. I would have gladly answered had I not been threatened in such a manner. Very unprofessional and I'm probably going to take my business elsewhere now because of it.

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4:04 pm EDT

Life Alert Emergency Response current life alert commercial is offensive and feels unethical

The current commercial is extremely distasteful, offensive and seems to be aimed at terrifying susceptible, older citizens into buying their dubious service. It does not seem to be ethical to prey upon senior citizens in this manner. They should stop showing this commercial immediately, or at the very least remove the overly dramatic "buy our service or you could die a horrible death (paraphrasing)" parts of it. Just based on this commercial I would tell my own mother to never, ever use this service under any circumstances as the company seems to be in the business of manipulating vulnerable populations.

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1:08 pm EST

Life Alert Emergency Response life alert contract

My Daughter from California set me up with a LIFE ALERT emergency system out of my concern for having to live alone while having significant heart problems and severe complications from diabetes. I found the system completely useless. When I tested it I didnt get service call for at least several minutes..and had several false alarms where I had to rush downstairs (almost falling down) to say there was no emergency . The cost of this service is rediculas..and I was able to get a much better system on Amazon that requires no monthly fee ..dials 911 and several personal numbers in an emergency..for a total of $206 with no additional fees, 3year insurance policy, and a 90day return policy.
When I tried to return my life alert unit because of my complete dissatisfaction with it, I was rudely told that I couldn, t and had signed a contract for three years. that there is nothing I can do because I signed it..I cant imagine how many other old people are scammed into this contract. If some one is unhappy with the product for poor service they should be allowed to break the contract. I didnt not realize it was a 3 year UNBREAKABLE contract which is obviously set that way to extract money from old people with poor health who dont understand the ramifications of their signature. I am totally disgusted and will fight them tooth and nail...even if it kills me...Thomas Alfieri

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8:05 pm EST

Life Alert Emergency Response cancellation of service

On or about 10/26/18 life alert came to my house to plug in their system (that's all they did was plug it in and hit the button). Included in the shipping box was a contract that they wanted signed and returned via UPS. When I read the contract there was an item on line 17 that stated they could assign my account to any other alarm company they wanted and I had no say. Needless to say I crossed that language out and made a note by my signature to see the changes on item 17. UPS picked up the envelope on or about 10/30/18. On November 2nd I received a call from
Life Alert legal stating they would not sign the altered contract. At that point I advised them that since they would not complete the contract they were canceling the sevice as of 11/2/18. It took multiple phone calls to finally get some one to arrange for a UPS pickup. The pickup took place on or around 11/14/18. I again waited two or three days and called them to make sure they refunded my money. Of course they wanted something like $300.00. I refused to pay and had my credit card company place both charges in dispute. They waived the yearly service but still insist on the $96.00 setup fee. My opinion is since THEY refused to sign the contract all charges should be canceled. I can see this winding up in small claim court here in Pa. Which is another item in their contract that states all court actions must be initiated in California. Thank goodness they never signed the legal document that would have placed that language into effect. STAY AWAY FROM THESE PEOPLE. If you do deal with them get them to send you the contract before agreeing to any sevice.

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4:59 pm EST

Life Alert Emergency Response commercial

Please remove your add.
I find your commercial with the fallen women at bottom of steps very upsetting.

My mother fell and laid saying help, me help me in a hospital.
It triggers my anxiety. I must change the channel immediately.

If your add needs a previous printed "trigger warning" you should reconsider how your choice will cause others to react.

I cannot watch it or worse even listen to it.

Surely you can come up with a better advertisement campaign.

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12:50 pm EDT
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Life Alert Emergency Response service

So I called life alert for my 87 yr old mom. Talked to sales man who made it sound good. Paid my 198.00 for equipment. He told me they would ship it right out and it would arrive on Thursday and a service tech would be out on that Friday. 3 weeks later after I called twice and the same guy said he didn't know why and would call me back. Never happened. Then it's was suppose to have gps but it was not there. So I called back the same sales guy and he says you have to send this and that! Bla bla! Anyways I live in Vt and my mom in NH. I said Look I just want to cancel. I told him my mom is not going to do all this she is 87 Do Not call her. That man the minute I hung up called my poor mom and walked her through exactly what I told him I was not willing to do. I am just grateful I called my mom the next morning before she had a chance to send. She was very upset. Now they refuse to give me my money back for the equipment. 198.00 for nothing. I feel very much scammed.

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11:17 am EDT

Life Alert Emergency Response unethical behavior

If I could leave less than one star I would. It is less about the service and more about the hoops that they make you jump through when you need to cancel.
I was the account holder and paid for the service for my mother for the past 6 years. My mother's living arrangements changed and she had no need for the service anymore. After 4 phone calls and 2+ hours on the phone, they finally sent me to a tech that had me disable the unit. When I asked to be transferred back to a retention supervisor, he just transferred me to the retention department (again) and would not let me express my displeasure with the runaround and kept citing "the contract". Contract was concluded 3 years ago and it should not be this hard. On top of this, they kept offering to reduce the price if I would stay even though I told them that it was not needed.
Do not sign a contract and find the next best option for your needs as you will regret doing business with them.

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12:02 pm EDT

Life Alert Emergency Response commercials and customer service

I'm sure Life Alert is a fine company, however their commercials have much to be desired. The original commercial with 2 elderly women and a man who had fallen was on air for so long, I'm sure the handsome customer service rep, most likely is on filing for Medicare by now. The newest, really? It's like a bad Halloween spoof. Well, I thought I may just call Life Alert customer service and mention they may want to consider hiring another ad agency to produce their commercials, I didn't feel I was being rude in the suggestion, that said, the rep hung up on me. So much for that.

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10:52 pm EDT

Life Alert Emergency Response the new life alert commercial

Please discontinue the current ad. It is very upsetting to me. I found my wife passed away a couple of months ago laying on our bedroom floor. Your commercial punishly and painfully reminds me of my traumatic experience. Your old commercials were bad enough. But this latest one is scary and upsetting like a horror movie. I am considering contacting a lawyer to get Life Alert to stop airing this commercial. It is truly way beyond civil. It should be given an R rating

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Update by Ysrebob
Jul 22, 2018 10:54 pm EDT

The pain I feel when seeing this add is almost unbearable!

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, US
Jan 26, 2019 10:29 am EST

I agree this commercial is awefull and disturbing not to mention it comes on every commercial break and on every channel. It disturbs my kids and even gives them nightmares. Take it down

David Smith
, US
Sep 04, 2018 1:42 pm EDT

Take down this ad. please.

10:40 am EDT

Life Alert Emergency Response cancelling of contract

My Father fell and was taken to the Hospital in March 2018. He then entered a Rehab Facility eventually becoming a permanent Resident of Cavalry Hospice Hospital in NY. Even though the social worker from the Rehab Facility sent a letter stating he would not be going home and would become a resident of the Hospital, they did not like the verbiage so will not cancel the contract. They are not even willing to provide a letter that needs to be signed! Talk about making a horrible situation worse!

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5:10 am EDT

Life Alert Emergency Response unauthorized credit card charges

To Life Alert:

For the most part I have been happy with your company. I have used it to support my mother for over 2 years and had one of your representatives do an exemplary job in locating my mother in a local hospital when we did not know where she was. I do have to inform you that the last 2 months have been enough to sour my opinion of the company. My mother went into the hospital at the end of March 2018. I called on March 1st to inquire about closing the contract because the prognosis was not good. She was being helped to breathe at that point as she was unable to breathe on her own. I spoke with a young man who was nice enough, but in a matter of fact way explained that the contract could not be cancelled without a death certificate. He stated he would note the account so that the billing would not happen for the next cycle once you had the certificate.
I called again at the week of May 1st and was instructed to fax the death certificate to stop the billing. I did that same day and the representative emailed me back saying she did not get the attachment (which I did not send because there was a scan of the certificate in the body of the email. I made a separate attachment and emailed it back to her specifically and got no response. I emailed it again to the main email and got no response. I called again on the 4th and finally got the right department after 4 transfers and a being dropped in some persons voicemail box. I got a young man who saw the document and the previous conversations and set up an appointment for the equipment to be picked up. I explained my situation to him and wanted to ensure no further payments would be withdrawn. He told me a payment had been attempted to collect on the 3rd of May, which was after my conversation with your company and the receipt of the death certificate. I explained that I wanted to avoid any more billing and he advised since the status of pick-up was pending the billing would be on hold.
The next day May 5th my account was billed. It is difficult enough to be making arrangements for the loss of a loved one and the last thing we need is for a company we have depended on to appear greedy and uncaring. No provision to suspend billing until a death certificate is provided is a morbid enough way to end a contract, but to continue billing and frustrate a customer during this time is completely unacceptable. Now I must get back with your company to recoup money which is exactly what I told the young man I spoke to on the 4th who assured me that would not be the case.
Unfortunately, you have turned a satisfied customer into one who is extremely dissatisfied by billing me for 2 months of service that you did not render and will be as vocal as possible about my displeasure and recommend alternatives to your service to anyone who will listen.
Harold Myers

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, US
Jun 18, 2018 12:23 pm EDT

And i had top completely cancel the credit card to stop the service that I had never confirmed.

, US
Jun 18, 2018 12:20 pm EDT

I was placing an order for a system and the person I was speaking with took my credit card number. However, almost as an afterthought, I asked if there were any additional fees for cancellation and reluctantly then informed me that yes there would be a 3 month worth of charge - which would be the equivalent of $150 for the service we were getting - and he talked me into going ahead with it. But then told me there would be a call back to confirm the service. I did not speak with anyone to confirm the service until i called back on Monday (first call was on Friday). When I called back, I was transferred three to four times very abruptly, very rude people and the salesperson I finally talked to (which was the original one named George) was very abrupt and would not accept that I was not happy with the business practice of not informing that you have a a three-year contract until the end of the phone call after you received the payment information. I repeatedly informed him I did not want to receive the service, he was argumentative, making me restate 4-5 times my reason (unethical/bad business practice to not inform your client until asked) and I said, Sir I do not want to argue (as it had already been 10 minutes of me trying to cancel),
I have not received any product or services and I would like to cancel - I do not want to receive your services. This went on several times and I finally said I do not want your services I will call the credit card company if I have to. He said, " you can go ahead and call the credit card company" then abruptly hung up on me. At which time I called the credit card company and tried to cancel the pending charge of $95 and they said that they were not able to cancel it and I would have to cancel the entire card and have a new one sent out and I said okay let's do that.

Life Alert was extremely unprofessional, very bad business practices, both in trying to get service and in canceling service, and I would not recommend them for the fact that they do not allow you to know about their charges upfront. I had to ask about it, it was not volunteered, and the representative was hostile throughout the entire call.

8:38 pm EDT

Life Alert Emergency Response cancellation of policy

On [protected] Life alert was installed. My daughter whom I live with, was there. The installer was very rude. He mentioned this was a three yr contract & I was shocked. I said I wasn't informed of this. He said call your rep. MY Daughter was there too. She didn't know I signed the contract. After the guy left, which was like a flash in the night. She was upset with him. Then she went over the contract too. She said Mom I told you not to sign it until I saw it. Anyway I called & left a message the next day & left the message I wanted to cancel. No one called me back, Called again, the day after & my service rep Jeff called me, I want to cancel. He talked to me almost 30 minutes. My Daughter, seeing my frustration & confusion, took the phone & she got the same run around. She said cancel it & hung up. The next day I got a call from Anthony with the same message only really rude. I felt my throat closing up & the anxiety level high. My daughter saw my distress & told Anthony cancel & I could not talk to them any longer. She ended up hanging up because the record wouldn't stop. I unplugged the machine. I've called the BBB & I'm going on my facebook to warn Everyone about the scam you pulled on me.

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5:41 pm EST
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Life Alert Emergency Response discontinue service

Trying to discontinue service for 96 yr old loved one who is now in a nursing home is like pulling teeth. First you have to ask nursing home to fax letterhead from them and as requested they have done same. Now life alert is not happy with wording because it states loved one is in physical therapy section of nursing home and they need it to say she is in nursing home. Gentlemen that I have spoken to has already hung up on me and now I am receiving calls on my cell phone ringing once and hanging up. Harassment in the first degree. How can a company be so hard to deal with at a time that is so stressful for family. I would never recommend this companies service to anyone, STAY AWAY

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8:51 pm EST
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Life Alert Emergency Response unable to cancel contract

My elderly mother, who has no business engaging and signing contracts, signed up for Life Alert, almost 3 years ago. The contract was for 3 years. This month she has moved to an assisted living facility. Because her contract is up in 2 months, I decided to let the contract run out (February 2018). Now, they are saying that they will not cancel the charges unless they talk to my mother. She has severe dementia, wouldn't know how to answer a question from them if she had to. I will be putting a stop payment on her account in February and am willing to return the equipment anytime they want. She is 90, her credit can't be ruined so I'm not worried but I want people to know they are pushy and rude. There are several medical alert companies who do not make you sign a 3 year contract. Please, please use them before you go to Life Alert.

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3:25 pm EST

Life Alert Emergency Response the entire system

*Initial installation: they showed up almost 2 hours early, and dad didn't let them in because he was confused. They called me and I advised they cannot install when he is home alone because he has dementia. We rescheduled
*Next installation: they did not show up at all
*Next installation: they showed up at scheduled time and my teenage son was there to learn how to use the supplies so that he could show us.
*Notes clearly state he has dementia and should not be contacted
*Dementia is listed on his medical form

It has been 3 months and my dad does not use it. I called to cancel and they said that the installer had dad sign a contract and we cannot cancel it without a dr letter stating he has dementia. It is absurd (and a waste of my time) that I now have to obtain a letter and send it in, when NO ONE SHOULD EVER HAVE A PATIENT WITH DEMENTIA SIGN A CONTRACT!

The manager I spoke to was rude, and tried to tell me that my father seemed ok to sign it. (he was not there at install, and he couldn't even give me the installers name)

Manager: Jr
Installation person who had dad sign the contract -- they have no record
Cancellation fee : -- no buy out/fee - you just have to pay it

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3:36 pm EST

Life Alert Emergency Response customer service

I have a huge complaint and problem with Life Alert and would like to have the recorded phone calls, not just the typed account notes reviewed and be reimbursed for fees charged due to being told the account was closed.
I called to cancel our account . The account was closed. Then I got a call and was told the account wasn't closed and that I had to pay a fee to close it or the account would continue to be charged until the equipment was returned. I was charged a $200 fee to close the account even after I was told the account was already closed. I was transferred many times to several different departments. How can I be held responsible for internal issues within the Company and how am I supposed to know who does and doesn't have authority in any of the departments I was transferred to when I'm asking to speak with supervisors.
Oct 27, 2017 at approximately 4:15 pm, I called to cancel my mom's account. I was transferred, and I believe I spoke to Ganadi. He asked me why I wanted the account closed. I explained that my mother could not afford it anymore and that our local Agency on Aging was going to help her. I was told that I need to return the equipment then he would cancel the account. I explained that I did not know where the equipment is. I was told I needed find it or they would not stop payments from our account. I have diligently searched for the equipment. As of yet, I have not found it.
I explained that our local Agency on Aging had gotten my mother a different medical system through a contracted agency due to her disability and low income status. A technician from the contracted company came out and replaced the Life Alert system. He stated that he left the old system at the house. The system has not been located.
Oct 30, 2017 I called Life Alert and was transferred. I believe I spoke to Ganadi again and I asked to speak to a supervisor and told him that I was unable to find the equipment. He advised me to contact the Company that installed the new system and check to see if their technician may have taken it with him. I asked Ganadi if we would be able to cancel the account over the phone with a three-way call between Him, myself and the Technician if he located the equipment. Ganadi said yes and that the system just needs to be deactivated and we could do it over the phone as long as an account holder was on the phone along with the technician.
I called the contracted Company on Oct 30, 2017 at approximately 2:30pm and requested to speak to the technician that installed the new system. They advised that they would contact him. I again called on Oct 31, 2017 and asked to speak to the technician that replaced the equipment. On Nov 1, 2017 at approximately 11:30am, I spoke to the Technician advising him the Life Alert System is not in the house. I asked him to double check and to go through his utility vehicle and tools again to make sure.
Nov 6, 2017 at approximately 10:20am, I called Life Alert again and asked to speak to a supervisor. I was transferred to James. I explained everything that had occurred and that I was trying to close the account. James said he would see what he could do. He put me on hold. When he came back on the line, he advised me that he could help me and canceled the account since the equipment was so old and wouldn't need to be returned and asked me to put the equipment into recycling if it was ever located. James said if anyone had any questions, have them contact him.
Nov 6, 2017 at approximately 2:55pm, Ganadi called me and stated that our account was not going to be closed because He won't close it until I return the equipment, not just deactivated. I explained that James had canceled the account and said if anyone had any questions, they could contact him. And, I asked him how can he re-open the account if it had been closed. Ganadi said I could pay a fee of $300 immediately and he would close the account. I told him I did not have $300 to pay it immediately. He said there was nothing else he could do and that James didn't have the authority to close the account. I told Ganadi that who does or doesn't have the authority wasn't my responsibility and that it was an internal issue within his company. I, was told the account was CLOSED. I again asked to speak to a supervisor. Ganadi told me that he was the Account Manager and that I had no choice but to pay the fee. Ganadi set up the continuance of monthly payments until the $300 fee was paid off and said I had no other choice.
Nov 7, 2017 approximately 8:00am I called Life Alert to get ahold of James to advise him that Ganadi re-opened the account. Got the phone-tree and the call was disconnected. I called 3 times.
Nov 7, 2017 approximately 8:20am I called Life Alert again. This time I entered X1333 (I meant to dial 1300) and I asked for a supervisor. I was transferred and spoke to Carlos. Carlos asked why I wanted to speak to a supervisor. I explained that our account was charged a fee after I had been told it was closed. I asked who the supervisor would be and what his extension is. Carlos said James wasn't the authority and there was nothing he could do. He transferred me to Renee. I left a message explaining why I called.
Nov 7, 2017 approximately 2:21 called to speak to Renee, got Jonathan. He wanted to know why. I explained to him that my account was closed and the re-opened and I was charged a fee. He said James wasn't an authority to close the account and there was nothing he could do. I told him the Company's internal issues weren't my responsibility. Transferred me to Renee. Renee said there is nothing he can do and I would still have to pay the fee even though I was told the account was closed. Again, I stated that the Company's internal issues aren't my responsibility and I shouldn't be charged an additional fee, since I was told the account was already closed. I asked for a different supervisor. I left my contact information with Renee to give to Erica.
Nov 7, 2017 approximately 8:50 attempted to contact James again. Unable to leave message.
Nov 8, 2017 approximately 10:30am Erica called my cell. I was unable to answer due to being t work.
Nov 8, 2017 approximately 12:10pm attempted to contact James. Unable to leave message.
Nov 8, 2017 approximately 12:14pm called Life Alert again to contact James. Got Sandy and asked to speak to James. She transferred me. The phone system transferred me numerous times and Juan answered. I explained to Juan that my account had been closed and reopened and I was being charged an additional fee and how can I be held responsible for the internal issues of his company and that I have asked to speak to a supervisor multiple times. Juan said there was nothing he could do, that I would have to pay a fee even though I was told the account had already been closed, and put me on hold. Juan said he would transferred me to Junior who is a Contract Supervisor at 12:55pm. Junior asked if he could call me back so he could review the account notes.
Nov 8, 2017 approximately 1300 Junior called me back. I explained what was going on and that I was told the account was closed and then was told it wasn't closed and that I would be charged additional fees to close it. And, how can I be held responsible for internal issues with who does or doesn't have what type of authority when I have been transferred so many times and have no idea who everyone is or what departments I've been talking to. Junior said there was nothing he could do and that I would have to pay the $300 fee to close the account even though I was told it had already been closed.
I told Junior that I keep asking to speak to Supervisors so I can get this resolved and every Supervisor that I have talked to tells me that "There is nothing I can do". I told him that is ridiculous, Supervisors have the ability to make judgment calls, that's why they are Supervisors! He told me he would call me back.
Junior told me I should pay the $300 fee since my mother was getting a FREE service now for her medical alert system through the contracted company with the Agency on Aging. I advised Junior that the Agency on Aging stepped in to help with a medical alert system because my mother is disabled and on a fix income. I told Junior that we have been loyal customers for 5 years and how can they charge me a fee after I was told the account was already closed. Junior said he would call me back.
Nov 8, 2017 approximately 1328 Junior called back and said if I pay it off immediately he would only charge me a total of $200 fee instead of the $300 fee. I paid the Fee under protest.
I do not feel that I should be charged a fee after I was told our account was closed by anyone in your company who closed it regardless of their authority or non-authority. Internal company issues are not my responsibility and I shouldn't be held responsible. I called in good faith and explained what happened to try and resolve this issue.
Apparently, Life Alert doesn't care about ethics and don't stand behind their word. They are in greater need of a $200 fee than a disabled senior citizen on a fixed income.

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Shaun R.
, US
Nov 14, 2017 5:01 pm EST

I wouldn't hesitate to side with Life Alert off they had just been upfront with the fact the $300 fee was charged for their equipment. If you can show the agreement was made to just cancel the account, you may want to simply follow the fair debt reporting and collections acts. They'll simply be forced to cease any contact with you unless the want to pursue the debt in court.

Life Alert Emergency Response In-depth Review

In summary, Life Alert Emergency Response is a service that many people rely on for safety and peace of mind. It is especially useful for elderly or those with medical conditions who live alone. This review will cover various aspects of Life Alert to help you decide if it is right for you or your loved ones.

Overview of Life Alert Emergency Response Services

Life Alert provides emergency response services that help users in case of medical, fire, or intrusion emergencies. With one push of a button, users can get connected to a dispatch center that will send help immediately.

Ease of Use and Setup

The setup process for Life Alert systems is straightforward. Users report that it is easy to install and the instructions are clear. The system is designed for simplicity, making it accessible even for those who are not tech-savvy.

Response Time and Efficiency

Life Alert is known for its quick response time. In an emergency, every second counts, and users have noted that Life Alert's response is both prompt and efficient.

Range and Connectivity of Devices

The range of Life Alert's devices is suitable for most homes. However, the exact range is not specified, and connectivity may vary depending on the layout and size of your home.

Customer Service and Support

Customer service is an important aspect of any service. Life Alert's customer support team is reported to be helpful and responsive, addressing issues and concerns effectively.

Cost and Subscription Plans

Life Alert's services come with a cost, including a monthly subscription fee. The exact pricing may vary, and it is recommended to contact Life Alert directly for the most current plans and pricing.

Equipment Quality and Durability

The equipment provided by Life Alert is generally considered to be of high quality and durable. It is designed to withstand daily use and to be reliable in emergency situations.

Battery Life and Maintenance

Battery life for Life Alert devices is long-lasting, and maintenance requirements are minimal, making it convenient for users.

Additional Features and Services

Life Alert offers additional features such as protection against carbon monoxide poisoning, fire, and smoke. These services provide an extra layer of security.

User Testimonials and Satisfaction Ratings

Many users have expressed high satisfaction with Life Alert, citing its reliability and the sense of security it provides. Testimonials often highlight positive experiences with the service.

Mobile App Functionality and Features

Life Alert offers a mobile app, but specific details on its functionality and features are not provided in this review.

Contract and Cancellation Policy

Life Alert requires a contract for their services. It is important to understand the terms, including any cancellation policies, before committing to the service.

Comparison with Competitors

When compared to competitors, Life Alert is often recognized for its brand reputation and longevity in the market. However, it is advisable to compare features and costs with other services to find the best fit for your needs.

Suitability for Different User Needs

Life Alert is suitable for a wide range of users, particularly those who are elderly, live alone, or have medical conditions that may require immediate assistance.

Company Reputation and Reliability

Life Alert has a strong reputation for reliability and has been a well-known provider in the emergency response industry for many years.

Accessibility and User-Friendliness

The service is designed to be user-friendly and accessible, with simple interfaces and devices that are easy to use.

Emergency Response Protocols and Training

Life Alert's emergency dispatchers are trained to follow specific protocols to ensure quick and effective response in various emergency situations.

Insurance and Accreditation

Information on insurance and accreditation for Life Alert is not detailed in this review.

Privacy and Data Security Measures

Life Alert takes privacy and data security seriously, implementing measures to protect user information. However, specific details on these measures are not provided here.

Final Verdict and Recommendations

Life Alert Emergency Response is a reputable service that offers peace of mind and security for those in need of immediate assistance during emergencies. While the cost may be a consideration, the quality of service and reliability may justify the investment for many users. It is recommended to assess individual needs and compare with other services before making a decision.

How to file a complaint about Life Alert Emergency Response?

Here is a guide on how to file a complaint against Life Alert Emergency Response on

1. Log in or Create an Account:
- If you already have an account on, log in using your credentials. If not, create a new account on the website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Life Alert Emergency Response in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern in your complaint.
- Include any relevant information about transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue on you.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify your desired outcome in the 'Desired Outcome' field.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on

Ensure you follow these steps carefully to effectively file a complaint against Life Alert Emergency Response on

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Phone numbers

+1 (800) 920-3410 +1 (800) 521-3641 More phone numbers


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Is associated with Life Alert Emergency Response? is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Life Alert Emergency Response Customer Service. Initial Life Alert Emergency Response complaints should be directed to their team directly. You can find contact details for Life Alert Emergency Response above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

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