I signed the contract with the company www.lifealert.com, while my mother was in hospital, but my father was alone at home. But recently, they both moved to home for elderly people. I called to the company and asked to cancel contract, but the rep told that they needed to speak with me in person. I tried to contact the rep again, but he hasn’t reply to my phone calls. Strange situation and the behaviour of the rep.
I got life alert for my mother she lives in alabama and i stay in michigan. She had it for two years when she...
I find the TV commercial EXTREMELY OFFENSIVE. It begins with a pitiful wailing, pleading for help. A camera pans through a house while the call goes on. Then at the bottom of the basement stairs we see an elderly woman lying on the floor.
This commercial is a SCARE TACTIC and in very poor taste. I think it equal to showing a dead baby commercial to pregnant women.
I WILL NEVER BUY THIS PRODUCT. GETTING OLD IS BAD ENOUGH WITHOUT ALL OF THE DISASTERS PREDICTED BY TV COMMERCIALS.
I bought medical alert system from the website www.lifealert.com. It broke after 3 days, when I really needed help, but before it I haven’t used it at all. I contacted the seller and told to solve the problem, but he only gave me empty promises and excuses. He did nothing, and I wouldn’t recommend you to deal with such people. So be careful if you use this website or leave comments if you had horrible experience with this seller.
My Mother in Law had set up for Life Alert a while back. One of her sons found another company that wa...
<b>TWO WARNINGS regarding Life Alert. Warning #1</b> is for anyone considering a Sales Position...
I'm not complaining about Life Alert's services or products, only narrating an encounter with Life Alert.
I am an EMS professional and work for an for an undisclosed ambulance service in a city in the US. (I don't want to risk violating HIPPA)
One early morning dispatch radioed my ambulance of an apt address and that Life Alert called because a necklace was alerted. We ran hot to this call and quickly made it to the room; however, the door is locked. I pound on the door; calling out to see if there is anyone else in the room to unlock the door. Nothing could be heard from the inside of the room. No moans, no scuffling, nothing. Time still ticking, we managed to retrieve a security guard to unlock the door. Oxygen ready, I rushed into a completely dark apt room. I yelled that 911 was here in an attempt to help me locate my patient. Guided by the hallway lights I found the bedroom to find an elderly women laying on her side in her bed. I confronted her and told her 911 was here. To my surprise this women jumped up in fear. She quickly asked who I was and what I was doing here. Shocked, I paused for a second and blurted out, "did you call 911?" It was obvious that this person was sleeping and was suddenly confronted by 4 fire fighters and 2 EMS personnel. Realizing that we are not in the correct room we quickly apologize and leave the room. I radioed the dispatch center asking for a repetition of the apt address and explained why the room we were given was incorrect. Sure enough the records Life Alert gave our dispatch center matched the door in front of me. Dispatched called back Life Alert to ask for the address again. Still waiting, dispatch radioed to me that the address I was at is the one Life Alert has on records and told us to hang on. Knowing that we're at the wrong place we proceeded to to the elevator and took it down to the first floor, still unsure where to go. On the way down dispatch radioed they (as in dispatch) found the patient's ACTUAL address by Life Line disclosing the patient's name and then matching that to the company's 911 log. However, the new address was over 3 miles away and a closer truck we send to respond. I never found out what the patient's condition was when the ambulance arrived.
I don't know about the newer models but whatever necklace she had on did not have gps. If the patient was able to actually dial 911 then her location would be instantly traced and someone would of been there very quickly. Since she moved Life Alert only had her previous address. I don't know if necklace wearers are suppose to notify Life Alert if they move but for whatever reason Life Alert's records were not up to date.
It wasn't until I tried to cancel the service and transfer it to another family member was I advised that the unit I have is "outdated and not worth returning" to them. Also, I was told when the service was started, 6 years ago, that Mom would OWN the unit after the 3 years of monthly payments & the family could transfer the service to someone else after she passed away, without it having to be immediate, lie, lie, and lie.
I'd like to warn anyone that has had a unit for over 6 months to call Life Alert [protected]) and request a free upgrade, ASAP. Be patient because you may be transferred several times, but the only way you will get an upgrade on your "rental unit" is to ask for it.
You would think after paying so much money for the unit and the service monthly, under contract, they would be required to advise the consumer of technology upgrades necessary to maximize the service to them, but no, they did/do not.
I also had to fight with them about getting a credit back for services they charged after Mom's death. They were very unsympathetic, cold, and uncooperative until I insisted they give me the information I required to get a credit. Purchase with caution!
I was interested in Life Alert for my grandmother. She is 80 years old. So I ordered it for her. From the way...