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Life Alert Emergency Response
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Life Alert Emergency Response
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Life Alert Emergency Response Complaints Summary

4 Resolved
32 Unresolved
Our verdict: With Life Alert Emergency Response's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Life Alert Emergency Response complaints 36

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Newest Life Alert Emergency Response reviews & complaints

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6:51 pm EDT
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Life Alert Emergency Response Paul Kumar LIFE ALERT - FIRE HIM

Paul Kumar, Life Alert salesperson from the New Jersey office was extremely aggressive, angry, mean, rude and disrespectful to me on the phone. I was interested in purchasing a Life Alert for my loved one. Paul Kumar started speaking over me in an aggressive, pushy salesman tone of voice. and then when I told him that was inappropriate, he began to yell and berate me at the top of his lungs. Please listen to Paul Kumar’s recorded Life Line phone calls. He lacks interpersonal skills, compassion, kindness and ethics. Paul Kumar is unethical and fraudulently charged my credit card without me confirming the second call. He should be fired for screaming at clients, speaking to them in an aggressive tone of voice, talking over them and telling clients that “no one put a gun to their head.” Thanks to Paul Kumar, we decided to go with another company. Paul Kumar is costing life alert customers - fire him!

Desired outcome: FIRE PAUL KUMAR

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9:36 pm EDT
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Life Alert Emergency Response Life alert system

I canceled life alert system two months ago in March 2023 and they're still billing me for March and April on the same bill for $98.85 I would like to get that reimbursed on my new Capital One credit card and they and make sure that my life alert system is canceled my name is Carol Hitzfield; please respond n [protected] MY PHONE: [protected]

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5:51 pm EST

Life Alert Emergency Response Cancel contract

Just got life alert last month. Found out the system will not work for me as I live in an 11 story building the system doesn't work inside where I need it to work hallways elevator. The pendant only works in apartment I knew that that is why I wanted the life alert gps system also. I just didn't realize for some reason you are locked into a 36 month contract I believed the contract couldn't be canceled the system is $79.00 a month plus the $197.00 up front fee for them to set it up. The man I tried to talk to was really rude. I unpluged the system but no one even called to let me know (unpluged before I spoke with the man) I am 80 years old and the system doesn't work in my situation. Please try to help me thank you

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Is Life Alert Emergency Response legit?

Our verdict: Complaints Board's thorough examination reveals Life Alert Emergency Response as a legitimate entity with notable strengths. Despite a 11% resolution rate on customer complaints, which invites a closer look, Life Alert Emergency Response stands out for its commitment to quality and security. Clients considering Life Alert Emergency Response should delve into its customer service record to gauge compatibility with their expectations.

Life Alert Emergency Response earns 91% level of Trustworthiness

Perfect Trust Endorsement: Life Alert Emergency Response achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Life Alert Emergency Response. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for lifealert.com can be seen as a positive aspect for Life Alert Emergency Response as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Life Alert Emergency Response's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Lifealert.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Life Alert Emergency Response website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Lifealert.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Life Alert Emergency Response have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While Life Alert Emergency Response has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 36 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Life Alert Emergency Response protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
C
11:49 pm EST

Life Alert Emergency Response Life Alert Commercial

This complaint is specifically about the Life Alert Commercial that shows an elderly woman at the bottom of the basement stairs from a fall. This is a very traumatizing commercial to family members because of the loss of a family member who passed in the same way as the scripted accident. Please help with the cancellation of this commercial. This commercial is constantly being played & replayed constantly on channel 85 of Spectrum Channel.

Desired outcome: Cancellation of the commercial to stop reliving this traumatizing situation.

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Carriesue1
Van Buren, US
Jan 15, 2023 10:18 pm EST

Totally agree with the above! I absolutely loathe this commercial!

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J
4:50 pm EST

Life Alert Emergency Response The whole service department

My system fails more times than it works they always want one to upgrade. When talking to them they act like they do not care and once while speaking to them they hung up on me. Even our local firemen told me they are bad and I should go with a better company. They never take what you say as a real problem. After 10 years of being with them, I think it is time to move to a better company. I have let my local AARP be warned about this failed company and the staff that works for them. A letter was also sent to the better business bureau of Texas complaint Deptment.

Desired outcome: Just to do better and train there staff in matters like this

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4:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Life Alert Emergency Response Breach of contract

Called company tosee whereI coulr return tha equipment to. For over 37 minutes I was transfered to at least 7 departments or people. They just kept transferring me and putting me on hold so they could check on something. I kept getting transferred around until the last person said there was nothing I could do. They had told me that when I was away from home, and hit the buttin, the GPS would send help to my location. I accidentally hit the unit. The first Responders were sent to my home...I was at the Drs. office...appearently the GPS did not work as told it would. This is a Sham Company. I would not reffer to anyone!

Desired outcome: Cancellation of contract.

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5:12 pm EDT

Life Alert Emergency Response Emergency call center

I cancelled my service due to financial issues after more than 3 years. 3 months later they took $300 out of my direct deposit dissability check, even after I told them I didnt want their service. leaving me without my rent money. I just want my money back. my name is Cesar Palomares my number is [protected]

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6:59 pm EST
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Life Alert Emergency Response life alert emergency response device and service

I purchased the device for my 86 year old mother who lives in florida. After several months she does not want to use the device anymore. She has very bad knees and is in pain much of the time. She spends most of her time each day with my step father at the memory care facility and he is in the final stages of (7) alzheimer's. I do not want to continue to be forced to pay $70.00 per month for a device that is no longer being used. I feel like they are not being reasonable. I have paid for 15 months so far. So I asked them since my mother can no longer use the device can I transfer it over to another family memory who would be able to use the service. They said "appropriate" paperwork would have to be completed and I would have to purchase another 36 month contract and start all over. If the device can not be used I think it's reasonable to seek another family member rather than to be forced to pay for a device that's not doing anything. I feel i'm being taken advantage of at this point.

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1:19 pm EDT

Life Alert Emergency Response harassing phone calls

I called to request a life alert brochure for a family member. Now I am getting multiple phone calls from 800 numbers. On the voicemail it states that if I don't answer, I will keep receiving multiple calls a day because they just want to verify I got the brochure. I would have gladly answered had I not been threatened in such a manner. Very unprofessional and I'm probably going to take my business elsewhere now because of it.

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4:04 pm EDT

Life Alert Emergency Response current life alert commercial is offensive and feels unethical

The current commercial is extremely distasteful, offensive and seems to be aimed at terrifying susceptible, older citizens into buying their dubious service. It does not seem to be ethical to prey upon senior citizens in this manner. They should stop showing this commercial immediately, or at the very least remove the overly dramatic "buy our service or you could die a horrible death (paraphrasing)" parts of it. Just based on this commercial I would tell my own mother to never, ever use this service under any circumstances as the company seems to be in the business of manipulating vulnerable populations.

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1:08 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Daughter from California set me up with a LIFE ALERT emergency system out of my concern for having to live alone while having significant heart problems and severe complications from diabetes. I found the system completely useless. When I tested it I didnt get service call for at least several minutes..and had several false alarms where I had to rush...

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8:05 pm EST

Life Alert Emergency Response cancellation of service

On or about 10/26/18 life alert came to my house to plug in their system (that's all they did was plug it in and hit the button). Included in the shipping box was a contract that they wanted signed and returned via UPS. When I read the contract there was an item on line 17 that stated they could assign my account to any other alarm company they wanted and I had no say. Needless to say I crossed that language out and made a note by my signature to see the changes on item 17. UPS picked up the envelope on or about 10/30/18. On November 2nd I received a call from
Life Alert legal stating they would not sign the altered contract. At that point I advised them that since they would not complete the contract they were canceling the sevice as of 11/2/18. It took multiple phone calls to finally get some one to arrange for a UPS pickup. The pickup took place on or around 11/14/18. I again waited two or three days and called them to make sure they refunded my money. Of course they wanted something like $300.00. I refused to pay and had my credit card company place both charges in dispute. They waived the yearly service but still insist on the $96.00 setup fee. My opinion is since THEY refused to sign the contract all charges should be canceled. I can see this winding up in small claim court here in Pa. Which is another item in their contract that states all court actions must be initiated in California. Thank goodness they never signed the legal document that would have placed that language into effect. STAY AWAY FROM THESE PEOPLE. If you do deal with them get them to send you the contract before agreeing to any sevice.

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4:59 pm EST

Life Alert Emergency Response commercial

Please remove your add.
I find your commercial with the fallen women at bottom of steps very upsetting.

My mother fell and laid saying help, me help me in a hospital.
It triggers my anxiety. I must change the channel immediately.

If your add needs a previous printed "trigger warning" you should reconsider how your choice will cause others to react.

I cannot watch it or worse even listen to it.

Surely you can come up with a better advertisement campaign.

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12:50 pm EDT
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Life Alert Emergency Response service

So I called life alert for my 87 yr old mom. Talked to sales man who made it sound good. Paid my 198.00 for equipment. He told me they would ship it right out and it would arrive on Thursday and a service tech would be out on that Friday. 3 weeks later after I called twice and the same guy said he didn't know why and would call me back. Never happened. Then it's was suppose to have gps but it was not there. So I called back the same sales guy and he says you have to send this and that! Bla bla! Anyways I live in Vt and my mom in NH. I said Look I just want to cancel. I told him my mom is not going to do all this she is 87 Do Not call her. That man the minute I hung up called my poor mom and walked her through exactly what I told him I was not willing to do. I am just grateful I called my mom the next morning before she had a chance to send. She was very upset. Now they refuse to give me my money back for the equipment. 198.00 for nothing. I feel very much scammed.

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11:17 am EDT

Life Alert Emergency Response unethical behavior

If I could leave less than one star I would. It is less about the service and more about the hoops that they make you jump through when you need to cancel.
I was the account holder and paid for the service for my mother for the past 6 years. My mother's living arrangements changed and she had no need for the service anymore. After 4 phone calls and 2+ hours on the phone, they finally sent me to a tech that had me disable the unit. When I asked to be transferred back to a retention supervisor, he just transferred me to the retention department (again) and would not let me express my displeasure with the runaround and kept citing "the contract". Contract was concluded 3 years ago and it should not be this hard. On top of this, they kept offering to reduce the price if I would stay even though I told them that it was not needed.
Do not sign a contract and find the next best option for your needs as you will regret doing business with them.

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12:02 pm EDT

Life Alert Emergency Response commercials and customer service

I'm sure Life Alert is a fine company, however their commercials have much to be desired. The original commercial with 2 elderly women and a man who had fallen was on air for so long, I'm sure the handsome customer service rep, most likely is on filing for Medicare by now. The newest, really? It's like a bad Halloween spoof. Well, I thought I may just call Life Alert customer service and mention they may want to consider hiring another ad agency to produce their commercials, I didn't feel I was being rude in the suggestion, that said, the rep hung up on me. So much for that.

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10:52 pm EDT

Life Alert Emergency Response the new life alert commercial

Please discontinue the current ad. It is very upsetting to me. I found my wife passed away a couple of months ago laying on our bedroom floor. Your commercial punishly and painfully reminds me of my traumatic experience. Your old commercials were bad enough. But this latest one is scary and upsetting like a horror movie. I am considering contacting a lawyer to get Life Alert to stop airing this commercial. It is truly way beyond civil. It should be given an R rating

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Update by Ysrebob
Jul 22, 2018 10:54 pm EDT

The pain I feel when seeing this add is almost unbearable!

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lvmealone
, US
Jan 26, 2019 10:29 am EST

I agree this commercial is awefull and disturbing not to mention it comes on every commercial break and on every channel. It disturbs my kids and even gives them nightmares. Take it down

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David Smith
, US
Sep 04, 2018 1:42 pm EDT

Take down this ad. please.

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M
10:40 am EDT

Life Alert Emergency Response cancelling of contract

My Father fell and was taken to the Hospital in March 2018. He then entered a Rehab Facility eventually becoming a permanent Resident of Cavalry Hospice Hospital in NY. Even though the social worker from the Rehab Facility sent a letter stating he would not be going home and would become a resident of the Hospital, they did not like the verbiage so will not cancel the contract. They are not even willing to provide a letter that needs to be signed! Talk about making a horrible situation worse!

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5:10 am EDT

Life Alert Emergency Response unauthorized credit card charges

To Life Alert:

For the most part I have been happy with your company. I have used it to support my mother for over 2 years and had one of your representatives do an exemplary job in locating my mother in a local hospital when we did not know where she was. I do have to inform you that the last 2 months have been enough to sour my opinion of the company. My mother went into the hospital at the end of March 2018. I called on March 1st to inquire about closing the contract because the prognosis was not good. She was being helped to breathe at that point as she was unable to breathe on her own. I spoke with a young man who was nice enough, but in a matter of fact way explained that the contract could not be cancelled without a death certificate. He stated he would note the account so that the billing would not happen for the next cycle once you had the certificate.
I called again at the week of May 1st and was instructed to fax the death certificate to stop the billing. I did that same day and the representative emailed me back saying she did not get the attachment (which I did not send because there was a scan of the certificate in the body of the email. I made a separate attachment and emailed it back to her specifically and got no response. I emailed it again to the main email and got no response. I called again on the 4th and finally got the right department after 4 transfers and a being dropped in some persons voicemail box. I got a young man who saw the document and the previous conversations and set up an appointment for the equipment to be picked up. I explained my situation to him and wanted to ensure no further payments would be withdrawn. He told me a payment had been attempted to collect on the 3rd of May, which was after my conversation with your company and the receipt of the death certificate. I explained that I wanted to avoid any more billing and he advised since the status of pick-up was pending the billing would be on hold.
The next day May 5th my account was billed. It is difficult enough to be making arrangements for the loss of a loved one and the last thing we need is for a company we have depended on to appear greedy and uncaring. No provision to suspend billing until a death certificate is provided is a morbid enough way to end a contract, but to continue billing and frustrate a customer during this time is completely unacceptable. Now I must get back with your company to recoup money which is exactly what I told the young man I spoke to on the 4th who assured me that would not be the case.
Unfortunately, you have turned a satisfied customer into one who is extremely dissatisfied by billing me for 2 months of service that you did not render and will be as vocal as possible about my displeasure and recommend alternatives to your service to anyone who will listen.
Harold Myers

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Slayer213anon
, US
Jun 18, 2018 12:23 pm EDT

And i had top completely cancel the credit card to stop the service that I had never confirmed.

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Slayer213anon
, US
Jun 18, 2018 12:20 pm EDT

I was placing an order for a system and the person I was speaking with took my credit card number. However, almost as an afterthought, I asked if there were any additional fees for cancellation and reluctantly then informed me that yes there would be a 3 month worth of charge - which would be the equivalent of $150 for the service we were getting - and he talked me into going ahead with it. But then told me there would be a call back to confirm the service. I did not speak with anyone to confirm the service until i called back on Monday (first call was on Friday). When I called back, I was transferred three to four times very abruptly, very rude people and the salesperson I finally talked to (which was the original one named George) was very abrupt and would not accept that I was not happy with the business practice of not informing that you have a a three-year contract until the end of the phone call after you received the payment information. I repeatedly informed him I did not want to receive the service, he was argumentative, making me restate 4-5 times my reason (unethical/bad business practice to not inform your client until asked) and I said, Sir I do not want to argue (as it had already been 10 minutes of me trying to cancel),
I have not received any product or services and I would like to cancel - I do not want to receive your services. This went on several times and I finally said I do not want your services I will call the credit card company if I have to. He said, " you can go ahead and call the credit card company" then abruptly hung up on me. At which time I called the credit card company and tried to cancel the pending charge of $95 and they said that they were not able to cancel it and I would have to cancel the entire card and have a new one sent out and I said okay let's do that.

Life Alert was extremely unprofessional, very bad business practices, both in trying to get service and in canceling service, and I would not recommend them for the fact that they do not allow you to know about their charges upfront. I had to ask about it, it was not volunteered, and the representative was hostile throughout the entire call.

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8:38 pm EDT

Life Alert Emergency Response cancellation of policy

On [protected] Life alert was installed. My daughter whom I live with, was there. The installer was very rude. He mentioned this was a three yr contract & I was shocked. I said I wasn't informed of this. He said call your rep. MY Daughter was there too. She didn't know I signed the contract. After the guy left, which was like a flash in the night. She was upset with him. Then she went over the contract too. She said Mom I told you not to sign it until I saw it. Anyway I called & left a message the next day & left the message I wanted to cancel. No one called me back, Called again, the day after & my service rep Jeff called me, I want to cancel. He talked to me almost 30 minutes. My Daughter, seeing my frustration & confusion, took the phone & she got the same run around. She said cancel it & hung up. The next day I got a call from Anthony with the same message only really rude. I felt my throat closing up & the anxiety level high. My daughter saw my distress & told Anthony cancel & I could not talk to them any longer. She ended up hanging up because the record wouldn't stop. I unplugged the machine. I've called the BBB & I'm going on my facebook to warn Everyone about the scam you pulled on me.

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Life Alert Emergency Response contacts

Phone numbers

+1 (800) 360-0329 +1 (800) 920-3410 More phone numbers

Website

www.lifealert.com

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