Life Alert Emergency Responsediscontinue service

This review was posted by
a verified customer
Verified customer

Trying to discontinue service for 96 yr old loved one who is now in a nursing home is like pulling teeth. First you have to ask nursing home to fax letterhead from them and as requested they have done same. Now life alert is not happy with wording because it states loved one is in physical therapy section of nursing home and they need it to say she is in nursing home. Gentlemen that I have spoken to has already hung up on me and now I am receiving calls on my cell phone ringing once and hanging up. Harassment in the first degree. How can a company be so hard to deal with at a time that is so stressful for family. I would never recommend this companies service to anyone, STAY AWAY

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