Menu
Register
Write a review File a complaint
Libby Customer Service Phone, Email, Contacts

Libby
reviews and complaints

Libby's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
libbyapp.com
libbyapp.com

Learn how the rating is calculated

4.3 6 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Libby reviews 6

ComplaintsBoard
E
12:00 am EDT

Libby Mixed Feelings About Libby: A Personal Perspective

As someone deeply passionate about reading and audiobooks, I have had a mixed experience with Libby. While the concept of accessing ebooks and audiobooks from public libraries for free is fantastic, the execution leaves much to be desired. The transition from Overdrive to Libby has been met with frustration by many users, myself included. The search and filter functions are lacking, making it difficult to find specific titles. The app's dependency on a constant Wi-Fi connection for audiobooks is a major drawback, limiting the flexibility of enjoying content on the go. Additionally, the recent issues with overheating devices and battery drainage have been concerning. As a dedicated reader, I long for the simplicity and reliability of Overdrive. Despite its shortcomings, I appreciate the effort to provide access to literary resources, but there is certainly room for improvement in the user experience offered by Libby.

Read full review of Libby
Hide full review
ComplaintsBoard
A
12:52 am EDT
Verified customer This review was posted by a verified customer. Learn more

Libby Very convenient

This is a great source where everyone can enjoy listening to the audiobooks. I like listening to such books especially when you are busy doing something else.

Read full review of Libby
Hide full review
ComplaintsBoard
C
11:31 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Libby Great App

Get library eBooks and audio book loans or place a hold on a book from your library. Choose from 100's of books.

Read full review of Libby
Hide full review
  1. Pros
    1. Free access to eBooks & audiobooks
    2. User-friendly mobile app interface
    3. Wide selection from local libraries
    4. Offline reading and listening feature
    5. No additional device needed
  1. Cons
    1. Limited selection compared to competitors
    2. Requires a library card for access
    3. Availability varies by local library
    4. No ownership of purchased books
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Libby Libby is good

It is very nice there is not a thing you could change here is list of good book's emma and the blue genie roman diary

Read full review of Libby
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Libby Easy to work with

I give Libby 5 stars. It was so very easy to work with, so easy to figure out. I never had to request help from the library staff. Search is easy too.

Read full review of Libby
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Libby Perfect audio book service

I actually prefer listening to audio books because it seems to me that it's more interesting and you can even do whatever you want. If you need to go somewhere just remember that you have to take headphones and phone with you. There are lots of services which offer audio books listening, nevertheless I have decideto stop at this company. Books here are awesome and the subscription isn't very expensive. It's pretty cheap. The quality of the audio is very high, so you don't need to bother that you will not understand things that dictors will explain you.

Read full review of Libby
Hide full review

Libby complaints 0

Looks like Libby has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Libby, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Libby legit?

Libby earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Libby stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Libby's reputation as a trustworthy leader in their field. Customers can rely on Libby's services, assured they're dealing with a highly reputable and fully legitimate company.

Libby has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Libbyapp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Libbyapp.com you are considering visiting, which is associated with Libby, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Libby website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

About Libby

Screenshot Libby
Libby is a digital platform offering access to ebooks and audiobooks from local libraries. Users can borrow titles via the app, which syncs across devices. Features include offline reading and adjustable playback speed for audiobooks. Membership to a participating library is required for access.
How to file a complaint about Libby?

Here is a guide on how to file a complaint against Libby on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Libby in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Libby, including key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Libby on ComplaintsBoard.com.

Ratings on other sites
Trustpilot
Trustpilot
1.6
69 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.