CB Cars and Trucks Lexus Complaints #102-121

Lexus review: rx 350

1 comment

Reviewer53747 of Walla Walla, US

Oct 09, 2015 8:59 pm UTC

In 2008 we purchased a new 2008 rx-350 from a portland area lexus. Prior to purchasing the vehicle we spent months researching the lexus brand, reliability and customer satisfaction. We are over 3 hours away from the closest lexus dealer. Having heard and read mostly good reviews we opted to purchase the vehicle described. We have taken excellent care of the vehicle and all of our maintenance has been maintained current by our only local lexus family toyota dealership in our area. The vehicle has never been in an accident. Seven years later we have had several unexpected repairs required to keep the vehicle running. First was the noc sensor (slightly under $1000). Second was the rack and pinion (slightly over $1000). And the latest was a transmission replacement. The vehicle is just outside the powertrain warranty. The total costs of these repairs has been over $7200. Even the local toyota service representative said this should not happen with this car. I have contacted the lexus goodwill assistance number and they agreed to pay for the parts for the latest repair. While that is good of them, it is my opinion that the loyalty of lexus belongs to their company rather than their customers and they certainly choose not to stand behind their luxury product. It is disappointing lexus does not show the same loyalty to its customers when excessive repairs are required to what should have been a more reliable vehicle. I would like others to be aware of the lexus quality of service and loyalty and recommend that you buy a car from honda/acura whom we have had excellent service from and been shown truly good loyalty and certainly stand behind their product.

1 comments

Add a comment

nane's

1 comments

nane's of US

Mar 09, 2016 6:00 am UTC

Agreed, Lexus being such a luxury car, shouldn't fall apart so fast. Same happened to my Lexus RX350, but I didn't have the idea of calling them to pay for the parts. The only difference is that at my dealership they want to charge $2.000 to change my rack and pinion. ...shame on Lexus.

Lexus - Vehicle that can kill you! 13

Lexus - gs450h hybrid battery 8

Resolved

Lexus - Customer support 2

Resolved

Lexus - Be aware of brake problem! 1

Resolved

Lexus - Sudden acceleration 5

Resolved

Lexus - Key Fob shortage

Lexus - Сertifies lease turn in with prior collision damage $10000+

Lexus - Sales Service & more

Resolved

Lexus - Denying me service (olatunbosun gbolade)

Lexus - Report rx350 3.5 (a) of the condition vehicle abnormal jerking and lost power

View all Lexus reviews and complaints

Lexus Contacts

Lexus phone numbers

1800 023 009

Click up if you have successfully reached Lexus by calling 1800 023 009 phone number 9 9 users reported that they have successfully reached Lexus by calling 1800 023 009 phone number Click down if you have unsuccessfully reached Lexus by calling 1800 023 009 phone number 7 7 users reported that they have UNsuccessfully reached Lexus by calling 1800 023 009 phone number

57%
Confidence score

Australia

8800 200 3883

Click up if you have successfully reached Lexus by calling 8800 200 3883 phone number 1 1 users reported that they have successfully reached Lexus by calling 8800 200 3883 phone number Click down if you have unsuccessfully reached Lexus by calling 8800 200 3883 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling 8800 200 3883 phone number

100%
Confidence score

Russia

+81 800 500 5577

Click up if you have successfully reached Lexus by calling +81 800 500 5577 phone number 2 2 users reported that they have successfully reached Lexus by calling +81 800 500 5577 phone number Click down if you have unsuccessfully reached Lexus by calling +81 800 500 5577 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +81 800 500 5577 phone number

100%
Confidence score

Japan

+44 345 129 5484

Click up if you have successfully reached Lexus by calling +44 345 129 5484 phone number 1 1 users reported that they have successfully reached Lexus by calling +44 345 129 5484 phone number Click down if you have unsuccessfully reached Lexus by calling +44 345 129 5484 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +44 345 129 5484 phone number

100%
Confidence score

United Kingdom

+64 800 453 987

Click up if you have successfully reached Lexus by calling +64 800 453 987 phone number 1 1 users reported that they have successfully reached Lexus by calling +64 800 453 987 phone number Click down if you have unsuccessfully reached Lexus by calling +64 800 453 987 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +64 800 453 987 phone number

100%
Confidence score

New Zealand

+49 800 520 2120

Click up if you have successfully reached Lexus by calling +49 800 520 2120 phone number 1 1 users reported that they have successfully reached Lexus by calling +49 800 520 2120 phone number Click down if you have unsuccessfully reached Lexus by calling +49 800 520 2120 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +49 800 520 2120 phone number

100%
Confidence score

Germany

+39 800 053 987

Click up if you have successfully reached Lexus by calling +39 800 053 987 phone number 1 1 users reported that they have successfully reached Lexus by calling +39 800 053 987 phone number Click down if you have unsuccessfully reached Lexus by calling +39 800 053 987 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +39 800 053 987 phone number

100%
Confidence score

Italy

+31 800 0315

Click up if you have successfully reached Lexus by calling +31 800 0315 phone number 1 1 users reported that they have successfully reached Lexus by calling +31 800 0315 phone number Click down if you have unsuccessfully reached Lexus by calling +31 800 0315 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +31 800 0315 phone number

100%
Confidence score

Netherlands

+86 800 810 2772

Click up if you have successfully reached Lexus by calling +86 800 810 2772 phone number 1 1 users reported that they have successfully reached Lexus by calling +86 800 810 2772 phone number Click down if you have unsuccessfully reached Lexus by calling +86 800 810 2772 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +86 800 810 2772 phone number

100%
Confidence score

China

+27 800 220 000

Click up if you have successfully reached Lexus by calling +27 800 220 000 phone number 1 1 users reported that they have successfully reached Lexus by calling +27 800 220 000 phone number Click down if you have unsuccessfully reached Lexus by calling +27 800 220 000 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +27 800 220 000 phone number

100%
Confidence score

South Africa

+886 800036036

Click up if you have successfully reached Lexus by calling +886 800036036 phone number 1 1 users reported that they have successfully reached Lexus by calling +886 800036036 phone number Click down if you have unsuccessfully reached Lexus by calling +886 800036036 phone number 1 1 users reported that they have UNsuccessfully reached Lexus by calling +886 800036036 phone number

Taiwan

+971 80 053 987

Click up if you have successfully reached Lexus by calling +971 80 053 987 phone number 12 12 users reported that they have successfully reached Lexus by calling +971 80 053 987 phone number Click down if you have unsuccessfully reached Lexus by calling +971 80 053 987 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +971 80 053 987 phone number

100%
Confidence score

UAE

+1 (800) 228-8559

Click up if you have successfully reached Lexus by calling +1 (800) 228-8559 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (800) 228-8559 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (800) 228-8559 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (800) 228-8559 phone number

Vehicle Protection Products

+1 (800) 448-1505

Click up if you have successfully reached Lexus by calling +1 (800) 448-1505 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (800) 448-1505 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (800) 448-1505 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (800) 448-1505 phone number

Extended Service, Credit Insurance Program, Guaranteed Auto Protection

+1 (844) 271-2617

Click up if you have successfully reached Lexus by calling +1 (844) 271-2617 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (844) 271-2617 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (844) 271-2617 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (844) 271-2617 phone number

Lexus Pursuits Visa Signature Card

+1 (844) 271-2613

Click up if you have successfully reached Lexus by calling +1 (844) 271-2613 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (844) 271-2613 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (844) 271-2613 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (844) 271-2613 phone number

Lexus Pursuits Visa Card

+1 (844) 271-2709

Click up if you have successfully reached Lexus by calling +1 (844) 271-2709 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (844) 271-2709 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (844) 271-2709 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (844) 271-2709 phone number

Lexus Credit Card

+1 (844) 271-2622

Click up if you have successfully reached Lexus by calling +1 (844) 271-2622 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (844) 271-2622 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (844) 271-2622 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (844) 271-2622 phone number

24-Hour Application Center

+1 (800) 874-7050

Click up if you have successfully reached Lexus by calling +1 (800) 874-7050 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (800) 874-7050 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (800) 874-7050 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (800) 874-7050 phone number

Lexus Financial Services

+1 (800) 255-3987

Click up if you have successfully reached Lexus by calling +1 (800) 255-3987 phone number 0 0 users reported that they have successfully reached Lexus by calling +1 (800) 255-3987 phone number Click down if you have unsuccessfully reached Lexus by calling +1 (800) 255-3987 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +1 (800) 255-3987 phone number

24-Hour Roadside Assistance

More phone numbers

Lexus address

P.O. Box 259001, Mail Drop E1-5A, Plano, Texas, 75025, United States

Lexus social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 12, 2026
View all Lexus contacts