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CB Cars and Trucks Lexus Complaints #102-121
Lexus

Lexus review: rx 350 ( 1 comment)

R
Author of the review
8:59 pm UTC

In 2008 we purchased a new 2008 rx-350 from a portland area lexus. Prior to purchasing the vehicle we spent months researching the lexus brand, reliability and customer satisfaction. We are over 3 hours away from the closest lexus dealer. Having heard and read mostly good reviews we opted to purchase the vehicle described. We have taken excellent care of the vehicle and all of our maintenance has been maintained current by our only local lexus family toyota dealership in our area. The vehicle has never been in an accident. Seven years later we have had several unexpected repairs required to keep the vehicle running. First was the noc sensor (slightly under $1000). Second was the rack and pinion (slightly over $1000). And the latest was a transmission replacement. The vehicle is just outside the powertrain warranty. The total costs of these repairs has been over $7200. Even the local toyota service representative said this should not happen with this car. I have contacted the lexus goodwill assistance number and they agreed to pay for the parts for the latest repair. While that is good of them, it is my opinion that the loyalty of lexus belongs to their company rather than their customers and they certainly choose not to stand behind their luxury product. It is disappointing lexus does not show the same loyalty to its customers when excessive repairs are required to what should have been a more reliable vehicle. I would like others to be aware of the lexus quality of service and loyalty and recommend that you buy a car from honda/acura whom we have had excellent service from and been shown truly good loyalty and certainly stand behind their product.

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nane's
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Mar 09, 2016 6:00 am UTC

Agreed, Lexus being such a luxury car, shouldn't fall apart so fast. Same happened to my Lexus RX350, but I didn't have the idea of calling them to pay for the parts. The only difference is that at my dealership they want to charge $2.000 to change my rack and pinion. ...shame on Lexus.

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  1. Lexus Contacts

  2. Lexus phone numbers
    1800 023 009
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    57%
    Confidence score
    Australia
    8800 200 3883
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    100%
    Confidence score
    Russia
    +81 800 500 5577
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    100%
    Confidence score
    Japan
    +44 345 129 5484
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    100%
    Confidence score
    United Kingdom
    +64 800 453 987
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    100%
    Confidence score
    New Zealand
    +49 800 520 2120
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    100%
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    Germany
    +39 800 053 987
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    100%
    Confidence score
    Italy
    +31 800 0315
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    100%
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    Netherlands
    +86 800 810 2772
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    100%
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    China
    +27 800 220 000
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    100%
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    South Africa
    +886 800036036
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    Taiwan
    +971 80 053 987
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    100%
    Confidence score
    UAE
    +1 (800) 228-8559
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    Vehicle Protection Products
    +1 (800) 448-1505
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    Extended Service, Credit Insurance Program, Guaranteed Auto Protection
    +1 (844) 271-2617
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    Lexus Pursuits Visa Signature Card
    +1 (844) 271-2613
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    Lexus Pursuits Visa Card
    +1 (844) 271-2709
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    Lexus Credit Card
    +1 (844) 271-2622
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    24-Hour Application Center
    +1 (800) 874-7050
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    Lexus Financial Services
    +1 (800) 255-3987
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    24-Hour Roadside Assistance
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  3. Lexus address
    P.O. Box 259001, Mail Drop E1-5A, Plano, Texas, 75025, United States
  4. Lexus social media
  5. Laura
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    Jun 02, 2026
  6. View all Lexus contacts
Lexus Category
Lexus is ranked 2 among 5 companies in the Cars and Trucks category
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