The complaint has been investigated and
resolved to the customer's satisfactionResolved Les Schwab — charged for item pulled from trash
resolved to the customer's satisfaction
On 03/29/10, I ended up stranded in Ashland, OR with a flat tire at 5:30 am. After AAA came they referred me to the local Les Schwab listed above.
Upon inspecting the tire, it was determined a new rim for the tire was also necessary because the one in use had been bent. With my unwillingness to purchase a replacement for a rental vehicle that was going to cost over $100.00, the service man said he fully understood but thought he might still be able to help me out. He and my associate then went to the back to the dumpsters to look for an old discarded one. Lucky for me, they found one and after examining it - it was useable. The tire was mounted and balanced and I was on my way.
It wasn't until much later when going through the receipts of my trip, was I horrified to find out that the rim that was pulled out of the discard pile and mounted on my car had cost me a whooping $65.94! Talk about shock! I could understand being charged $10 or 20.00 for the discarded rim. But $65.94 for something I beat the landfill out of? How can companies get away with things like this. Is it because we're at their mercy when stranded on the road.
It's totally disgusting and I feel this was a total rip-off by this well known, big name company. Their actions towards a stranded motorist shows exactly how underhanded and low this big well known company has gotten. Les Schwab for years has been known as a company you could trust, obviously that is no longer the case.