LeatherCult
reviews and complaints

The customer service at LeatherCult (leathercult.com) left a bit to be desired when I was trying to order their dark red Rosie Huntington jacket. I had emailed them asking for more pictures of the jacket so I could get a better look at it. To my dismay, they said that there were no other pictures available. When looking at the existing pictures, it was hard to make a decision about the jacket as Rosie was wearing a scarf over it in every photo.

Taking a chance, I decided to order both the Jennifer Aniston jacket and the Rosie jacket. However, upon their arrival, I was surprised to find that they were the exact same jacket. If only the customer service had referred me to the pictures of the Aniston jacket, I would have known this before placing my order. It's frustrating that there were much better pictures of the jacket on Aniston's page, yet I wasn't given that information.

Despite the mix-up, I decided to keep both jackets, but I would have appreciated some more transparency before making my purchase. It was also disappointing to find that my invoice was completely visible through the plastic envelope taped to the box when it was delivered. This left my order and the amount I was charged exposed for anyone to see. As a customer, this is completely unacceptable and left me feeling a bit livid.

Overall, LeatherCult has some stylish jackets, but their customer service and transparency could use some improvement to make the shopping experience more enjoyable and satisfying for all customers. They should make sure to provide all available information to avoid any confusion in the future and pay closer attention to the privacy of their customers' orders.

LeatherCult has exceeded my expectations with their exquisite leather craftsmanship and outstanding service. From start to finish, I was impressed with the thorough and detailed experience. Their pricing is honorable and attractive, giving me the opportunity to own a luxury leather jacket that was crafted to my precise specifications at a reasonable cost.

I ordered the Chris Evans, Captain America Civil War jacket as I've always admired its style, which suits my personal taste. What surprised me the most was the ability to add my own unique touch by incorporating a black paisley lining. This design detail not only compliments my formal western appearance but also reflects an everyday class that I embody.

To my delight, my order arrived four days sooner than expected and in a pristine LeatherCult box with crisp undamaged edges. The box was a true testament to their commitment to delivering quality products. Upon opening, I was greeted with the intoxicating aroma of beautifully worked leather. And when I put on the jacket, it fit me like a glove - the most perfectly fitting article of clothing I own.

I cannot thank LeatherCult enough for providing me with an essential piece of clothing that will last me a lifetime. With the excellent service, attention to detail, and high-quality craftsmanship, my investment in this jacket was worth every penny. For anyone looking for a reliable and trustworthy leather company, I would highly recommend LeatherCult.

LeatherCult is a popular destination for those who love high-quality and beautiful leather jackets. As an avid customer, I have ordered three jackets from them. While the jackets are amazing, I found that the custom sizing can be tricky to get right especially since each jacket fits differently and is cut differently.

My first jacket was ordered with a "relaxed fit," but it ran way too big for me. It was so big that I could wear three winter coats under it and still zip it up. Unfortunately, I can't even wear it as it's so massive. As a result, I was excited to order my second jacket but this time, I used smaller measurements with a slim fit that was much better but still not the perfect fit.

After all the challenges I faced with sizing, I was thrilled to finally get my third jacket just right. But my excitement was short-lived as the issue was with the lining. For my last two jackets, I paid extra for a custom lining, but I decided to opt-out this time and chose the included option that said "matching, default liner." However, when I received my jacket, I was disappointed as the lining was made of cheap-looking, thin, and scratchy material that did not match the jacket at all. It's appalling and does not live up to the website's description.

Although I love my jacket, the lining issue is frustrating and disappointing. I had to look for a seamstress to replace the lining, which is an added expense and inconvenience to me. Despite these issues, I understand that leather jackets are handcrafted, and each one is unique. I appreciate the excellent workmanship and quality that LeatherCult puts into their jackets. In conclusion, if you have to order a custom jacket from LeatherCult, take into consideration the potential challenges to get the right size and lining that you desire.

I recently purchased a stunning leather jacket from LeatherCult. Upon receiving my jacket, I couldn't wait to try it on! I had provided them with my measurements beforehand, noting that I was a woman, although the jacket had been labeled as a man's. Unfortunately, upon inspection, I found that all but one measurement matched up to my specifications. The biceps, however, were disproportionately baggy and made me feel like I was wearing my dad's jacket from when I was a kid.

I contacted the LeatherCult team immediately and they admitted to adding an additional 4.5 inches to my bicep measurement without informing me. In order to remedy the situation, they offered me a mere $15 gift certificate towards reordering a new jacket. As a customer, this didn't seem like an acceptable solution. Why should I have to spend another $180 plus tax (minus $15) for a mistake that they freely had admitted to?

I expressed my frustrations to their customer service team and have yet to receive an adequate response. I believe it's unfair for me to have to pay an additional $75 for local leather alterations simply because they weren't transparent with their alteration process.

Despite my disappointing experience with their customer service, I must acknowledge the beauty of the jacket itself. It's clear that LeatherCult takes pride in their craftsmanship. However, it's imperative that their customer service matches the quality of their products. I remain hopeful that they will rectify the situation in a satisfactory manner. Stay tuned for updates.

Sincerely,
Jeanette Aguilar

Prior to stumbling upon Leathercult, I wasn't aware of the existence of the brand. However, as a concerned buyer, I often scrutinize the level of customer service offered by a vendor - especially if they are located more than 50 miles away from me. I believe it's imperative to establish the quality of their customer service as they are responsible for addressing any hiccups that may arise in the buying process.

With this in mind, I reached out to the customer service team at Leathercult and posed 4 questions. I was pleasantly surprised to receive a prompt response the very next morning at 10:00 AM - a testament to their impeccable customer service. I've observed that the most successful companies prioritize their customers' satisfaction with the same fervor as Leathercult. To that end, I believe that a well-trained and approachable customer service team is invaluable to any business.

As someone who places a high value on the use of proper grammar and communication, I hired five individuals with fluency in the English language. Prior to granting them access to answer business calls, I made them take an English class at a college, and observed them for a fortnight. This rigorous training was worth it as I've seen the benefits in the quality of customer service they provide.

It's worth noting that Leathercult has only been in operation for a year. The business community posits that if a company manages to stay afloat for three years and shows a 35% growth in revenue compared to their first year, they have a decent chance of surviving as a business entity. As someone who is ecstatic about their experience with Leathercult, I can confidently say that this company has what it takes to thrive for years to come.

In conclusion, I'd like to express my gratitude to Leathercult for providing top-notch customer service, and I look forward to purchasing from them within the month. I've even ordered samples to test out the quality of their products. Thanks for taking the time to read my review - I truly believe that Leathercult is deserving of my praise.

As a leather jacket enthusiast, I have been scouring online stores for a leather version of Leons jacket, and I am delighted to say that LeatherCult (leathercult.com) has by far exceeded all my expectations. From the moment I opened the package, I was awe-struck by the quality of the craftsmanship, and the touch of the softest sheepskin jacket ever made me fall in love with it.

What's more impressive is that the shipping was prompt and secure with UPS, which made tracking my order incredibly easy. I received an email regarding the duties very fast and made the payment promptly to receive my jacket. The brand's pricing is affordable and reasonable, which is a breath of fresh air when compared to other leather jacket manufacturers and retailers.

The weight of the garment and the hardware used make it obvious that the jacket is impeccably made with great attention to detail. I have seen recreations of Leons jacket being sold at three times the price, and I am ecstatic that I found LeatherCult. This jacket is a must-have in your collection.

The sizing is spot-on, and I commend LeatherCult for offering sizes for both men and women. I wear a men's L usually since they have larger shoulders without paying extra for a larger women's size. As someone on the shorter side (5'4"), the sleeves are slightly longer but perfect for warmth in colder weather, as it allows me to keep my hands in the pockets for extra warmth.

Overall if you are looking for an affordable, well-made, and stylish leather jacket, you should choose LeatherCult. It's ideal for spring and fall weather, and it's better not to wear it in winter. Their website has a wide selection of leather jackets that I undoubtedly will be checking out in the future. I wholeheartedly recommend their products, and I can't wait to add more of their jackets to my collection in the future.

I recently had the pleasure of ordering a customized men's celebrity leather jacket from LeatherCult, which is available on leathercult.com. Even though I placed the order on December 21, 2021, just days before Christmas, I was delighted to receive the product on January 11, 2022, via DHL at my home in the South East US. This is commendable as the jacket was custom-made and shipped all the way from India.

The jacket I customized was the Michael Fassbender Leather Jacket #2, and I requested specific customizations such as measurements, leather type (Spanish Brown Washed & Wax), custom zippers (antique brass), and a custom nametag inside. LeatherCult met all my specifications, and I was more than happy with the final product. The jacket's leather quality appeared to be top-notch, and the attention to detail put into making the jacket was impressive.

Although I should have added an extra inch to my measurements to provide more room to wear a sweater under the jacket, the jacket I received was nonetheless attractive and fit well. Regular cut jackets typically don't suit me, so custom-made jackets are a perfect option that provides me the comfort and fit I need. I would consider ordering from LeatherCult again due to this positive experience and the quality of the product they delivered.

Regarding the website, leathercult.com, LeatherCult provides guidance to customers on how to measure and order. I found it quite helpful, and I would advise customers to take their time and measure twice to prevent any inaccuracies in measurements. The jacket I ordered was made in Mumbai, India, and shipped directly to me via DHL, which is convenient for international customers.

In conclusion, I would recommend LeatherCult to anyone looking for high-quality and precision-made customized leather garments. The team at LeatherCult in Mumbai deserves applause for their hard work in making my jacket and delivering it on time. Thank you so much for making me a beautiful jacket!

Hey there! I just wanted to share my experience with LeatherCult. I was on the hunt for a particular red leather jacket after watching Brad Pitt rock one in Fight Club. Lo and behold, I stumbled upon LeatherCult's website and saw they had exactly what I was looking for. At first glance, I was a bit hesitant, but after some research, I decided to purchase the jacket with custom measurements to ensure a proper fit.

After a week or so, I received shipping confirmation, and a few days later, my jacket arrived in pristine condition – smelling like genuine leather. I was immediately impressed by the softness of the leather and how well the jacket fit. Even though it was a bit on the tighter side, it hugged my body perfectly and looked even better than I had imagined. The shiny finish was just as advertised, and all the little details matched exactly.

Now, I will say that based on some of the reviews I read, it's important to size up or provide custom measurements to ensure a proper fit. However, I can confidently say that my experience with LeatherCult was top-notch. They delivered on their promises, and I would certainly consider purchasing from them again if I ever need a very specific jacket.

To sum it up, LeatherCult is a trustworthy brand that delivered on its promises, and I would recommend them to anyone looking for high-quality leather jackets. Thanks for reading!

Recently, I decided to order a M65 field jacket in black with heavy goat skin from LeatherCult (leathercult.com). As expected, I was excited to receive my new jacket. Unfortunately, upon arrival, I noticed a few things that left me feeling disappointed. For starters, the jacket's leather was extremely thin and lightweight, which was not what I had in mind when ordering a jacket with the "heavy goat skin" description.

The second issue I encountered was with the zipper. The zipper was on the wrong side, which was not indicated during the ordering process. I was surprised to find a note about this issue on their shipping and returns page, which I had never come across before. As a result, I felt frustrated and confused as to why they would often put zippers on the left, especially when it's not customary or necessary.

Lastly, I ordered the jacket with a 46 chest and 43 stomach, which should have been a standard or slightly big size for a large jacket. But to my dismay, it fit like a slim cut shirt instead. The LeatherCult representative emailed me back and said that they processed my order according to my sizing measurements and could not see anything wrong with it. They even offered a 10% product discount in the form of a gift certificate for the inconvenience.

To me, this response was unacceptable. Instead of acknowledging the mistakes or taking responsibility, I felt like they were blaming me for not fitting into their version of a large. I was also disappointed with the quality of the leather, which did not match the description on their website. All in all, I would not recommend purchasing from LeatherCult if you're looking for good customer service and quality leather products.

I have to warn everyone about my terrible experience with LeatherCult (leathercult.com). It has been a total nightmare from start to finish! I simply wanted to exchange an undersized jacket for a proper fitting one, but the company has made it their mission to harass me and extort extra money out of me.

After finally being given an address in NY to send the jacket back to, I received confirmation that it had made it to India, where I was shocked to learn that they would be trying to patch it up with old pieces and new parts. This was not their stated return/exchange policy and it was clear that the entire jacket was too small, not just certain areas. Despite already paying $150 for the jacket plus shipping costs to NY, they then asked for an extra $80 to make a new one! They are clearly a cheap and non-reputable company.

Their customer service representative Erica has been particularly unhelpful, constantly emailing me and refusing to exchange my jacket. She even made the outrageous demand that I pay an extra $80 on top of what I had already paid. I finally had enough and threatened to go to the Consulate General of India in Chicago.

To add insult to injury, I have tried calling them on three separate occasions and have never been able to get through to anyone.

I would strongly advise anyone considering a purchase from LeatherCult to steer clear. They clearly have no intention of following their own stated policies and will harass and extort customers for more money.

I have shopped at Leathercult for several years and have made several purchases. I bought a sports coat "off the rack" When it arrived, the sleeves were too short. It did not fit, period! I requested an exchange and all they say is it was made just for me and they can't accept a return or refund. If I order a size 40, how is it made for me. I gave no measurement, thinking the size that indicated would be the size. So they are trying to make me believe their sizes are not all the same, but made for me without getting any measurements. I will not purchase anything else from them. I want a refund.

I ordered a jacket for my daughter's birthday from LeatherCult about a month ago. I was quite excited to receive it, but as the weeks have passed, the jacket is still in production. So, I thought of reaching out to their customer service team to see if they could give me some insight into when I could expect to receive the jacket. I did receive a prompt response from them but unfortunately, they couldn't provide me with any more information other than it was still in production.

It's a little disappointing because my daughter's birthday has already passed, and I wanted her to wear it on her special day. I was just hoping that it would come on time, and now we have to wait even longer. I certainly expected my order to be delivered by now, especially when I paid $200 for it.

I understand that custom-made products take time to produce, but I feel like it's taking too long. I'd like to give LeatherCult the benefit of the doubt and assume that the jacket will be worth the wait, but I'm still disappointed that it didn't arrive as planned. I just hope it will be finished soon so I can gift it to my daughter.

Overall, I would say that if you're planning on ordering from LeatherCult, be prepared to wait. It seems like they take quite a bit of time to complete orders, and you may end up waiting longer than expected. However, they do have good customer service and respond promptly to inquiries, which is reassuring.

Order was finally placed with LeatherCult, and a few pictures were attached to highlight the necessary changes required. Unfortunately, it took a few weeks to receive a response to emails, and at last, a message was received saying that the item was made and shipped. There was no information if the changes were fulfilled, so the headache of uncertainty prevailed. However, after receiving the much-awaited item, the level of satisfaction was more than expected. The color and size were accurate, and the stitching was good enough for the price. It seemed that luck was on our side as the item turned out to be quite satisfactory. Although the back was roomier than expected, overall, the quality met our expectations. The entire process may have been a tad bumpy, but the end product, which is what really counts, was worth it.

I gotta be real with ya'll, my experience with LeatherCult was straight up frustrating. I had high hopes for getting my husband a killer jacket, so I turned to their website to get something fly and affordable. And let me tell ya, their sizing chart looked legit, so I thought I'd hit the jackpot.

But lemme tell ya, the sizing chart might as well have been written in hieroglyphics. When the jacket finally arrived, it was so small my husband couldn't even zip it up. So, I thought I'd just be able to exchange it for the right size, but oh no... not gonna happen. They told me it was made custom for my hubby, but seriously, if you're getting something based on a sizing chart, how's that even custom?

I tried telling their customer service rep this, but it felt like I was talking to a brick wall. I wasted so much of my time trying to get them to see where I was coming from, but nah, they weren't having it. So, I had to make a choice - either suck it up and deal with my husband wearing a jacket that made him look like a busted can of biscuits, or cut my losses and take my business elsewhere.

And I gotta admit, it felt pretty good telling my friends and fam to avoid LeatherCult like the plague. I mean, don't get me wrong, they've got some cool stuff on their website, but if they're not gonna make things right in the event of a sizing issue, what's the point? Especially since they don't even have a return policy to speak of. So, just a heads up my peeps - don't bother trying to exchange anything for a different size, unless you're willing to throw your time and money down the drain.

So, let me tell you about my experience with LeatherCult. I wanted to surprise my fianc? with a new leather jacket for Christmas. I placed my order and waited eagerly for it to arrive. However, after 10 days, I started to worry because the order still hadn't shipped.

I decided to reach out to LeatherCult to inquire about the delay and possibility of cancelling my order. Unfortunately, I didn't get a response. A few days later, the package arrived, but to my disappointment, the jacket didn't fit my fianc?.

Naturally, I reached out to LeatherCult to arrange for a return or exchange. However, I was met with a response that left me frustrated and upset. They told me that the jacket wasn't returnable or exchangeable because I sent in the measurements and that it was my fault that it didn't fit properly.

I was devastated as I had spent $200 on a jacket that my fianc? wouldn't even wear. I felt like my Christmas gift had been ruined because of LeatherCult's mistake.

Overall, I wouldn't recommend LeatherCult to anyone looking to purchase a leather jacket. Their customer service was lacking, and they didn't take responsibility for their mistake. It was a disappointing experience, and I won't be shopping with them again.

Just got my jacket from LeatherCult today and let me tell you, it's not too shabby. However, there's a little problemo: it's smaller than the size chart says and I can't even wear it! I'm no amateur when it comes to measuring myself, I'm a big-shot tailor, but this jacket is unreal tight around the armhole. Plus, the chest and shoulder are way undersized too, like a full inch and a half.

If you're not scared to give them a second chance, I'd recommend trying to customize your measurements as much as possible. All I can say is that the positive things I've heard are from folk that go this way. I feel like a sucker for going for a "ready set" size, even buying one size bigger than mine. You know what they say, if it sounds too good to be true it probably is!

I been messin' with LeatherCult for a minute now, tryna cop me some fresh leather goods. But let me tell you, their customer service is straight whack. I reached out to 'em 'bout my order and ain't nobody hit me back. And don't even get me started on the burnt charcoal color I ordered. Them fools tried to tell me it was just a difference in screen settings, but I know better. I work in e-commerce and color correction gotta be on point, ya hear me?

I let 'em know what's up, and they had the nerve to tell me it's all for artistic purpose. Artistic purpose my [censored]. That [censored] ain't professional, it's straight up misrepresentation. When I demanded to speak to the manager or whoever's in charge, they went silent on me. Don't give 'em none of your hard-earned coin, cuz they don't deserve it. I wouldn't even give 'em a half star if I could.

LeatherCult, you need to step up your game and handle your business right. Ain't nobody got time for this unprofessional mess.

.

I experienced some difficulties with this company, LeatherCult, after my girlfriend ordered a jacket for me. The jacket came, but to my disappointment, it was a bit snug and didn't fit me like it should. However, I really loved the jacket and wanted to exchange it for a bigger size.

So, I sent an email to the company asking for their help. The reply came from a girl named Erica, who seemed to be extremely defensive right from the beginning. She blamed me for ordering the wrong size and said it wasn't their fault at all. I tried to calm her down, telling her that it was okay and that I just wanted to exchange the jacket for a bigger size.

Unfortunately, she wouldn't listen to me and wouldn't work with me at all. I was really stuck with this jacket that I paid $200 for and couldn't even wear it comfortably. I have been a formal wear specialist for over ten years, so I know my size exactly and always order things that fit me just right. But, this time, I got screwed and it was really disappointing.

I would like to warn others who plan to order from this company that you better be careful about your sizing when you order anything from LeatherCult. They won't work with you if there is any problem and will just blame you for not knowing your size properly.

In conclusion, I would say that I had a bad experience with LeatherCult and wouldn't recommend this company to anyone. The jacket was great, but their customer service was terrible.

So, I recently bought myself a leather jacket from LeatherCult (leathercult.com) and boy, was it a ride! I tried my best to follow the sizing recommendations, but I must have messed up somewhere because the finished product came out way too big for me. And I mean, we're talking one or even two sizes too big - yikes! Normally I'm an L, but the sizing chart and advice seemed to suggest I should be going for an XL. And the XL I received? Well, let's just say it was made for a much beefier man than me. Not a good look at all.

Now, I'm left wondering what went wrong. Was it my fault for not measuring myself properly? Are the recommendations on the website not reliable enough? Or maybe, just maybe, the jacket was badly produced. Honestly, I'm not sure what the answer is. All I know is that I'm disappointed in the end result because it's been a major waste of both time and money for me.

And to add insult to injury, after reading through some customer reviews, it looks like there are quite a lot of others who have had the same problem with getting the wrong size. In fact, it seems like about one in every five customers end up with an ill-fitting item - and you can't even return it! That's a real bummer considering the product itself seems to be well-made, and the production and delivery times were actually quite fast.

All in all, I'm not sure if I'll be ordering any more leather jackets from LeatherCult anytime soon. It's a shame, but I can't afford to keep wasting my money like this.

Got my jackets from LeatherCult, they came kinda close to when they said they would, but the jackets were both cut way too short. They just don't look or feel right, you know what I mean? Like, I got this M-65 jacket, but the chest pockets on it were way too high up to actually be useful. And it didn't even have a hood, just a lame zipper to make it look like it did. Plus, the leather is really thin, not how I thought it'd be at all. I don't think they ever even actually seen an M-65 jacket, they just went off a picture or something.

Then there was this other jacket they sent me, which makes me think they're not really working in inches like they say they are on their website. They got my waist size right, but they thought it meant to cut the jacket off at the waist or something. It's a real bummer, I feel like I fell for their sales pitch and now I don't even know how to return these things. They didn't include any info on that in the package, so I gotta figure it out myself.

Overall, I'm just really disappointed in LeatherCult and I definitely wouldn't recommend them to anybody. It's a shame, because I was really hoping these jackets would be dope, but they're just not. Maybe some other people have had better experiences with them, but I can honestly say that I regret buying from them and I won't be doing it again.

So, I just got my custom designed jacket from LeatherCult, and I gotta say, it's a bit of a mixed bag. The jacket itself is slick, no doubt about that, but unfortunately the fit is not what I was expecting.

Now, let's get this straight, it's not like there were no photos to go by. There were, but I think I just didn't take a close enough look. I guess I was too excited to get my hands on this beauty. My previous custom jacket I ordered from LeatherCult was right on the money, but this one... not so much. I think I should've gone for a smaller size, because it just doesn't hug my body like I hoped it would. And yeah, I know they say the sizes are universal but still, you gotta take into account your own body type.

What's frustrating is that LeatherCult doesn't offer a satisfaction guarantee. If you screw up, you pay for it. No take backs, no do-overs. So, I'm kind of stuck with this jacket that doesn't quite fit me the way I wanted it to. And who do I have to blame? No one but myself. So, I guess the moral of the story is, if you're gonna order a custom jacket, you better be damn sure of what size you need.

All in all, I can't say I'm completely satisfied with my purchase... but hey, that's just the risk you take when you're ordering something as personal as a custom designed jacket. On the bright side, it's not like the jacket is completely unusable. I'll probably just end up giving it away to someone who doesn't mind the loose fit. Live and learn, I suppose.