Lazada
Reviews and Complaints

"Finally!" But then, they told me that the repair would take another 4-6 weeks! I was so frustrated because it was taking so long and i needed the tablet for work. I asked for a replacement or a refund but they said they couldn't do that because it was already beyond the 30day return policy. I felt like i was being cheated because i bought a defective product and they couldn't do anything about it.

After 6 weeks, i finally received the tablet. It was fixed but it took so long and it was such a hassle. I learned my lesson and i will never buy an expensive item from Lazada again. The customer service was not helpful and it took so long for them to fix the problem. I would rather buy from a physical store where i can easily return or exchange the item if there are any problems.

Overall, my experience with Lazada was not good. I would not recommend buying expensive items from them, especially if it is an imported product. The return policy is not helpful and the customer service is not reliable. It is better to buy from a physical store where you can easily return or exchange the item if there are any problems.

I had high hopes for Lazada Mall flagship stores when I decided to make a purchase from them. I've had great experiences with Lazada overseas and other online shopping sites, so I thought their flagship stores would be even better. However, my experience with a flagship store last year was much, much worse than I expected.

I ordered from a store directly connected to Lazada, Lego, and they did not verify or confirm the status of my payment until I messaged them. Even though my payment had already gone through to my credit card four days before I contacted them, they still hadn't confirmed it. They have a 72-hour confirmation policy, and if the item is not available or anything, they're supposed to fully refund me. I had to keep bothering the chat agents to please contact the seller to confirm my payment and shipment, but they said they couldn't do that. They could only try to rush my delivery when it gets to their shipping facility. From the seller, who is a flagship store of Lazada, to the shipping facility, there's no way to assure and check the status and delivery of your items. Finally, my payment was confirmed one day before the deadline of my delivery and transferred to the shipping facility exactly on my due date. Their website finally updated my delivery status one week later than what was promised to me and five days past my event.

Now, they're hiding behind holiday policies so you can't contact them through any means. So basically, they can't assure you of on-time delivery, especially during peak seasons. They can't guarantee availability, and they can't track your item. So what exactly is this online store for? I can't even choose my mode of delivery. In other countries, I can opt for stuff like DHL and Lalamove. If my item was available on Shopee, I would've bought it from there.

They made three promises that it would be delivered on time, and nothing happened. Then they made a promise that it would be delivered two days later than the promised date because they would make it a priority, but that didn't happen. Just a little note, I ordered two items two days later from a non-flagship store, and those came in earlier. The second item was actually at the LEX facility on the same day as the LEGO, but the LEGO would only arrive five days later than that item. So yes, they did not make good on their promise of prioritizing the item.

I don't know if I will ever use Lazada Philippines again. If I do, it definitely won't be with flagship stores.

Lazada (lazada.com.ph) is an online shopping website that has been compared to Amazon, but with its own unique perks and promotions. Based in Makati, Philippines, Lazada is thriving in the loose competition waters of the Philippine market. While it is a legitimate online shopping site, there are some things that consumers planning to shop there need to watch out for.

I personally experienced an issue when I ordered an electronic equipment from their site. The order process was smooth and fast. A representative through a phone call instructed me to deposit the total quote in one of their bank accounts. I was enticed by their competitive price and was overridden with excitement rather than doubt about being scammed. Plus, they really appeared to be legit. I made the deposit and waited.

A day after I followed up and the response was that my order and payment had been acknowledged and they were already processing my order and would ship it soon. Day 2, I followed up again and the response was that they already had the item with them and were processing my order again. Day 3, I followed up again and a representative told me the very same thing - they had the item and were processing it. Suddenly, at dawn of Day 3 after paying my order, another representative called me informing me that the item I purchased could no longer be delivered because it was already out of stock. I almost fainted thinking that this may be an early indication of a scam. I nagged on the representative failing to maintain my calmness and told her to have my money deposited first hour in the next day. Reasons such as "we have procedures to be followed" were then narrated by the representative and told me that it may take time before my money will be reimbursed. Calls were promised and etcetera but to no avail.

Although I can fairly say that www.lazada.com.ph is not a scam site, they are of inferior standard compared to other online shopping sites. When I demanded my reimbursement, the item that they told me was out of stock still appeared on their website as new and in-stock. As of the date and time of this review, my reimbursement is still not made and Lazada no longer fulfills their promised calls.

When shopping online, it is important to solicit commitment from the site representatives. My advice for Philippine shoppers online is to stick to online classified ads if you just evaluate the seller's rating. As for Lazada, personally, I will never shop there again.

I recently made my first purchase on Lazada, and let me tell you, it was no joke. My brother warned me that the items on the site were not of good quality, and that if they were on sale, they were likely to have defects or missing parts. But I decided to take a chance and save some money.

Creating an account on the site was easy, and I quickly found the item I wanted and made my purchase. I entered my address and contact information, and received a generic email confirming that my order was being processed. I was told I would receive another email once my order had been shipped.

But then the nightmare began. The first order I placed had a delivery date, but nothing arrived. A week later, I received an email saying that my order was being shipped, and I was excited to finally receive my item. But then I received an SMS asking if I was available during a specific time frame on a weekday. I work during the week, so I couldn't wait around all day for the delivery. I tried to negotiate a specific time, but received no response. I kept texting the courier, but got no reply. Eventually, I had to leave the house to meet a client. Later that night, I received an SMS from Lazada saying that I had cancelled my order. I was shocked - why would I cancel an item I had ordered and been texting about all day? I tried to contact Lazada through their Facebook page, but received only generic templates in response. I decided to give them another chance.

The second time I ordered, I received an email the day after I placed my order, and an SMS on Thursday. This time, the courier actually talked to me. But the same scenario played out - they asked if I was at home, and I said I was only available during a specific time frame. They said they were almost there, but I ended up waiting for almost three hours. They kept saying they were close, but never arrived. I decided to try again the next day, and they said they had noted my availability. But the next day, the same thing happened again. I was tired of waiting and decided to cancel my order.

Overall, my experience with Lazada was terrible. From customer service to delivery, everything was a disaster. I wouldn't recommend anyone try to purchase from them. It's a waste of time and money.

I recently had two experiences with Lazada, and unfortunately, both were not great. The first time was on November 11 when I purchased a Gionee phone for only Php2999. It was the lowest price in the market, so I immediately bought it without any hesitation. However, after a week, I received an email saying that my order has been cancelled due to the product being unavailable. I was so upset and immediately escalated the issue by sending countless emails and phone calls, but to no avail. I even pointed out that the exact item was still available online from the same seller, but they still refused to fulfill my order. It took them almost a month to issue me a refund.

The second time was on December 1 when I purchased a Sony Xperia T2 with order#[protected]. The price was also the lowest due to their extra 10% off promo when you use Mastercard. I got mine for only PHP 9468.00 vat inclusive from seller T&L. However, after a week of waiting, I sent an email to follow up, and a Lazada representative told me that it was an imported product, so delivery could take 15 business days (almost a month). Since this was still the lowest price online, I had no choice but to wait. But to my surprise, on December 9, my order was once again cancelled without any notice. I'm still trying to follow up with Lazada, but based on my previous experience, I know there's nothing much I can do.

Based on my experiences, I realized that Lazada and all the sellers have the capability to cancel any order if the price is too low. They can't have their product sold if the total value is below a specific threshold or if there are other buyers that purchased the product without any voucher or promos. This is a disadvantage for buyers like me who are looking for the best deals.

On the other hand, there are advantages for Lazada. They and all the sellers can temporarily use your money if the purchase was made using a credit card. The same amount will be transferred to Lazada in real-time, which is how credit cards work. This is why there is a law that prohibits interest when using a credit card because it's good as cash. Given the fact that the timeframe of ordering, cancellation, and refund could take a month or more, they have more than enough time to use your money for a lot of things such as ordering products, paying their debts to the banks, etc. Then later on, they will issue you a refund.

As a buyer, there's nothing much we can do but to accept this reality. Lazada is good for those promoted products that are the highlight of their website, but for highly priced items, please think twice.

I recently had an experience with Lazada that left me feeling frustrated and disappointed. On December 6, 2015, I received a text message informing me that my refund for a pair of earrings from Jewelmine had been initiated. I was instructed to check my email and spam folder to see if the refund had been sent. However, despite checking my email regularly, I never received any communication from the Payment Customer Service/Remittance regarding the refund.

After waiting for some time, I decided to send a follow-up email on November 24, 2015, to inquire about the status of my refund. I received a reply from Ms. Eirish, a customer service representative, who informed me that the refund had been sent by Ms. Mirasol Manzano through LBC. The next day, I went to claim the refund, but I was informed by LBC that the remittance had been cancelled on November 15, 2015. I sent three follow-up emails on November 25, 27, and 28 to inform Lazada of the cancellation, but I received no reply.

Feeling frustrated and ignored, I decided to send another follow-up email through the Help Center. On December 1, 2015, I received a reply from Mr. Justin Michael, another customer service representative, who informed me that the second refund request was being processed. He promised to send me a separate email with the reference number as soon as it was sent.

Finally, on December 11, 2015, I received an email from Ms. Eirish informing me that because they had already processed the refund twice, they were instructed to send it through bank transfer. She gave me a list of accredited banks and instructed me to provide my account number. Unfortunately, I did not have a deposit account with any of those banks, and I was not willing to open an account just to collect a refund of P263.03.

I was frustrated and disappointed with the way Lazada handled my refund. It was their fault that I was not able to claim the refund in the first place, yet they were making it difficult for me to receive it. This was not the first time I had experienced such an issue with Lazada. In October 2015, I returned a defective Christmas light and had to follow up several times before I was able to claim the refund from LBC after more than a month.

In the past, I had claimed my refund through a voucher, but it took me a long time to receive the voucher number. Only after I sent several follow-up emails did I change my request for a refund through LBC. I observed that there was no coordination between the Payment and Remittance Department on refunds made to clients. I wondered if all refunds were returned to the company. When I asked LBC who was cancelling the remittance, they told me that it was the remitter, not them.

As a Certified Public Accountant since 1964 and a retired Bank Examiner of BSP for 34 years, I am concerned about the lack of coordination and communication between departments at Lazada. My refund was small, but I was more concerned about the principle. I am a valued customer of Lazada since 2014, and I have made many orders for myself and my friends, especially the Koli Power Juicer. However, after this experience, I am considering stopping my orders altogether.

I have to say, I agree with most of the reviews I've read about Lazada. My experience with them was not a pleasant one.

I ordered a smartphone from a 3rd party merchant that promised the fastest delivery time (1-5 days for Metro Manila). Even though it was more expensive than other options, I chose it because of the promised delivery time. However, after 3 days, the order status showed that it was being processed by the merchant and ready for shipping. On the 4th day, the order status became blank, and I had no idea where my item was.

I called Lazada, and the agent told me that it would be delivered the next day (Friday). I was so excited to receive my item that I didn't go to work that day. Unfortunately, there was no delivery. I called again on Saturday, and they promised that it would be delivered on Monday since they don't deliver on weekends. However, Monday came and went, and there was still no delivery.

I called Lazada again, and after talking to several supervisors, they apologized and said that since the item was imported, it would take 10-15 days for delivery. I was so frustrated because I had chosen that item specifically because it promised a 5-day delivery time. I asked them to tell me where the item was, and they said it was still in Hong Kong. I was so close to canceling my order, but I decided not to because it would be too much of a hassle since I had already paid for it with my credit card.

When I got home that same Monday, I found a parcel in my room. I was confused because I wasn't expecting the item for another 5 days. I asked my maid, and she said it was delivered at 4 pm. I opened the box, and there it was, the smartphone that I ordered.

I called Lazada to let them know that the item was already delivered, and when the supervisor answered the phone, she didn't even bother to say "good afternoon." She just asked me what my issue was. I told her that the item was already delivered, even though they had told me it was still in Hong Kong.

Overall, I love the smartphone that I ordered, but I can't say the same for Lazada's service. It was frustrating and unprofessional, and I wouldn't recommend them to anyone.

Lazada Philippines is one of the worst online shopping sites I have ever encountered in my 12 years of online shopping experience. I have purchased from various online shopping sites such as eBay, Amazon, OLX, Awok, Souq, Desertcart, and many more, but Lazada is by far the most terrible scam shopping site I have ever been to.

Firstly, the app and website are too complicated to use. There are too many graphics on the screen, which can be overwhelming for first-time users who are not familiar with online shopping. It can be stressful to navigate the site, with heavy distractions popping out here and there.

Secondly, the chat box for customer support and inquiries is utterly useless, and the link to customer help is hard to find. For three consecutive days, I have been sending messages to the chat box to speak with someone about various inquiries, but until now, I have not received any response. I have ordered several times, and all my orders were cancelled without any notification in advance, even after orders were made several days ago, and even when the first order was supposed to be delivered already. The first three orders were COD, so I let it pass since no money was involved yet. But on my fourth order, the app (or the seller) sent a notification that my order is low in stock. They said to ensure that I get my order, I must pay within 48 hours. Because I really needed the items I ordered, I opted to pay via Lazada wallet through SM payment.

The next day, I left my busy work to fall in a very long line at SM to pay. Before giving my payment to the teller, I even rechecked my app for the correct account number and also if there were any new notifications about my order. Right after a minute of completing my payment, upon checking my app again, I was shocked that my order was now cancelled, and my payment was on refunded status. I was really disgusted, as if I had just given my money to someone who ran away with my purchase. Can you imagine how angry I am after all the time and effort I've gone through just to pay this at SM, leaving my work, and all my effort was useless because of this useless and deceiving Lazada shop.

I am a first-time user of Lazada, and I came back from overseas, so I do not know yet how the system of this site works. But oh boy, I am totally scammed by Lazada. I will never use any online shop in the Philippines again. I do not want to try anymore because most of them are scammers. This is the first time I have been scammed by an online shop in my 12 years of buying countless items online. I have sent them messages several times already, asking how come they just cancelled my order just like that, even after paying, but there was no reply. Then I sent another chat message asking where my money went, but still, there was no response. I sent another message asking how to get my refund in cash, but again, no answer. They did not even bother to reply, which is really frustrating. Lazada and scammer sellers, you will have your karma.

UPDATE: 04/22/2016 - Well, after kong mangulit sa CSR nila, finally dumating din ung order ko. Sana lang ayusin ng Lazada ang sistema nila, time frame for delivery within MM is 1-7 days ang lead time but pag nastocks sa warehouse nila ng 5days eh back to Lazada hub and item is considered a cancelled order. Di ba parang magulo. Never give the option na refund if the customer did not ask for it. As customer, we ordered item from you because we needed it. Hindi pwedeng bahala na if idedeliver or not. What if hindi din nagpa-follow up ung ibang tao? Di ba parang kawawa naman in their end. And para sa mga CSR nyo, before magbigay ng statement make sure na tama or accurate ung mga sinasabi nyo at totoong nagpa follow up kayo sa courier nyo. Wag mangako na kesyo bukas is idedeliver kung hindi totoo.

So heres what happened, I ordered 2pcs of Nido 3+ 1.2kg last April 17,2016 and pay it via credit card. Apr 18 at 8:04AM i received a text from Lazada saying "we are delivering your order [protected] to you today with LEX", then at 3:55PM of the same day, i got another tect from them saying "upon your request, we postponed the delivery of your order [protected]. For further assistance please call CS at [protected]. I called their CS to tell them I didnt request to postponed the delivery of my order. Wala ngang tumawag sakin the whole day para mag inform na on the way na ang delivery man nila, dati naman tatawag muna pag on the way na sa bahay. Then sabi nung nakausap ko, they will follow up sa courier nila and promised me that thwy will deliver it the following. April 19 came, nagtext ulit si Lazada na delivery that day ang order ko, then walang dumating. April 20 ulit, same scenario, may nagtext pero walang dumating maghapon. April 21, since walang text today, i decided to call the CS again to follow up my order, at first, sabi ng kausap ko is within 1-7days naman ang duration ng delivery pag Metro Manila, so maghintay pa daw ako until April 26 pero ang nakalagay na info nung nag order ako is delivery will be April 20-21. So nangulit ako, I asked them to contact their partner courier when exactly they want to deliver my item. Imagine, milk ang order ko and this is for my child thats why I want an assurance kung kelan ba talaga darating ung milk para alam ko if I need to buy na sa labas. Then upon checking, the CS told me that since my order has been in their warehouse for 5days, subject for return na ito sa Lazada Hub, meaning cancel na ang order ko and they will process na lang ung refund ng binayad ko. WHAAAAAATTTT? Are you kidding me? Kayo lang ang nagdedecide na icancel ang order ko without informing me? Ano to lokohan? Kanina lan sabi mo 1-7days pa at maghintay ako, kung hindi pa ako nangulit hindi ko pa malalaman na nireturn na sa hub nyo ung item ko without ATTEMPTING to DELIVER it sa bahay namin. Di ba ang policy nyo, 3 attempts saka lang icacancel? Eh ung sakin, inistock nyo lang sa warehouse nyo ng 4days, then for return na dahil sabi nyo bawal sila magstock ng mga items sa warehouse ng matagal up to 5days lang. Imagine? Di ba ang gulo? So anong gagawin natin? Refund is not my option, OKAY? I WANT MY ITEM TO REDELIVER SA HOUSE SINCE IT IS ALREADY PAID.

I recently had an experience with Lazada that left me feeling frustrated and disappointed. On September 23rd, 2018, I ordered a flat screen television, wall bracket, and antenna as a gift for my parents-in-law. Unfortunately, when the items arrived a week later, the television had a cracked screen. I attempted to return the item, but the return button was not displayed on the website. It took me five days of daily chats with customer care to finally get the button to appear. By this time, the total return warranty of the item had already expired.

While the antenna and wall bracket had return buttons available, they were not broken, so I decided to return the entire order. This process was a hassle and took up a lot of my time. After returning the broken television, I ordered a new one from Lazada as a replacement. The new order cost double the price of the original, and the delivery fee was four times higher. However, as of November 6th, the replacement television had not been delivered.

I contacted customer care daily since October 26th, but they were unable to provide any results. It seems that their customer care department does not care about their customers at all. I cannot recommend Lazada to anyone based on my experiences. I am now considering contacting my credit card company to cancel the payment.

In response to my review, Lazada provided a pre-saved instant response directing me to their Contact Us page. However, I had already been in contact with them daily since October 26th, and their customer care department had not been helpful. I received no updates or follow-ups, only copies of our chat transcripts.

On November 9th, I finally cancelled my order and payment. A customer care specialist then informed me that the television had not been delivered due to packaging issues. It took Lazada 24 days to realize this, despite my daily contact with their customer care department.

In conclusion, Lazada's customer care department did not care about my experience until my payment was cancelled. I will never purchase anything from Lazada again and have since ordered a television from another company.