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CB Furniture Stores Lastman's Bad Boy Complaints #82-101
Lastman's Bad Boy

Lastman's Bad Boy review: Cancellation/refund policy

D
Author of the review
11:24 am UTC

Ordered an item (a chair) from Bad Boy on 16/02/2021, almost 3 weeks ago. Credit Card charged immediately for full amount after the order was placed on-line . No information on delivery date, but the store is 4 km from my location. Choose Bad Boy to support local, Canadian business (had same offers from other sellers). Called today (speaking with sales representative Terelena), was informed the item will not be delivered for at least another 3 weeks, so the soonest delivery day is 1.5 months from the date of placing the order. Asked then for cancellation of the order and refund: was informed there is 25% cancellation fee. Placed the complain with my Credit Card customer service. Very upset, in times of Covid and 21 century robbing customers of money paid while not fulfilling obligation and not informing customers the delivery will take months.

Desired outcome: full return upon order cancellation

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