Landau Jewelry, Harrahs Renoscam - misrepresentation

This review was posted by
a verified customer
Verified customer

We just bought a ring from the Landau Jewelry Harrahs Reno location and spoke with the sales associate about the fact that I can not wear silver as I have a reaction to it. Took ring to jeweler to have it sized and was told that it is actually silver and not white gold. After several calls, they offered to special order a white gold ring for the additional cost of over $600.00! Why would I pay additional money for an item that I had already purchased. I have filed a complaint with my CC company and am hoping to get somewhere with that. They repeated the no returns policy and informed me that their sales person would have never told us that it was gold as all the items are silver. We had already turned down 3 other pieces since I couldn't wear silver. In no way would I ever purchase anything from this company again! They are scammers. The ring we purchased was over $900 and that was after 75% off.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.