Land Rover
reviews and complaints

I bought Landover Defender from Kuwait agency one month ago and I am using it since that time. I decided to send the car to my home country Egypt and the customer requirement is certificate of origen mentioning all the car details. The Kuwait agency refused to deliver this certificate to me without any reason. This means that I could not move this car to my home country when I finish my contract in Kuwait. Why they did not inform me as a foreigner do not buy it as the brand for citizens only. How could top brand like Landover do like this I am asking for my right to take an official certificate with my car details

12/12/2022 @ 8:00 a.m. Jaguar Land Rover Cerritos

10861 183RD, Cerritos, CA 90703

I purchased the warranty for Rim and Scratch damages. I contacted First Automotive and Road Vantage as I was given the number from the dealer Job Santos on 12/8/2022 and advised I had to contact them directly to set up appointments for repairs. When I contacted both, I was advised this information is inaccurate and I now need to take my car into the dealer and they would need to call. Well, I then called Job at the dealer back and was advised to drop off my vehicle at 8:00am on 12/12 to obtain a loaner. When my husband went to drop off the vehicle, nobody knew nothing about it and no loaner vehicle available. This is unacceptable and the Supervisor showed no remorse for the hours missed from work. I then asked why we did not receive a courtesy call to advise that no loaners were available and he replied that 'it is not our policy!' They have terrible customer service.

July 20th 2022

I took my Land rover to the dealership in West Palm Beach after an accident involving a tire blast. They said they have to order parts and charged my insurance company for removing body scratches . I have been trying to contact them for over 90 days now to get my parts installed and each time they give me some kind of excuses. Two months ago they said they received the parts and sent it to paint shop. One month after that when I called they said that they have stil not received the original part. I forwarded them the email where they said that they received the part. Then they said that part was damaged and had to be returned . I am extreamly unhappy about the service at Land Rover. This is not my time I am writing such complaint direct to Land Rover America. I have written this similar compaint previously as well but no action has been taken even to this date either by the Dealer or Land Rover

May 5th 2021 we sent our 2017 Land Rover Discovery to the dealer for a coolant issue that we had been dealing with for about eight months. The car required a head gasket. After 10 months of nothing we contacted an attorney because the car clearly fell under the Lemon Law. Now our attorney gets absolutely no response from Land Rovers attorney they are dragging it out and stalling it has been 19 months with no resolution. This is the absolute worst car company I have ever dealt with.

-I am presently an owner of a leased 2019 Range Rover Velar. My lease is on extension until February 2023, for me to make a decision.

On 8/18/22 the white part of the door handle on the back passenger side fell off hit the ground and cracked off at the corner as I attempted to push the button to open it. This is the second time a door handle that was on the driver's side has fallen off in the three years since leasing the car.

I will not go into detail on the treatment I received at the Freeport Long Island Dealership which I am sure is not representative of the expectations of your dealerships for these prestigious vehicles, however, I do question, why I am being made to pay 256.18 to have the handle replaced. When it occurred the first time, the Huntington dealership, which also has many problems with customer service, at least realized it was possibly a defect of the car. The Freeport dealers were trying to subtly hint at myself or someone else attempting to break into the car. I had to tell them I had a bystander witness that was not family or friend related. They are still insisting I have to pay 43.78 for the handle, 100.00 to paint it white, and another 100.00 for labor. which of course, I would think painting was labor. I have paid 156.18 already and am now awaiting the call to bring the car in when the part arrives. and I assume I cannot get the car until I pay the last 100.00. If this is a possible problem with the new door handles the car now has, why am I being held responsible for them falling off? As stated this is the second time in three years. Seems to be a manufacturing issue. the car is not old. Please explain and advise.

Company: Heritage Jaguar of Freeport

146 Sunrise Hwy

Freeport NY 11520

[protected]

You can contact me: Rhea M. Morris

[protected]@verizon.net

[protected]

My complaint involves the door latch recall.(N335) Issue 1, My wife fell out of the vehicle because the front passenger door did not lock. Issue 2, I was required to pay upfront to have the vehicle towed. Issue 3, After receiving several eta’s, I am still waiting for the tow truck. The Request number is 4311226.Issue 4, I was never notified of door latch major safety issue.Issue 5, I had to beg and plead for a service appointment. Issue 6, There are no loaner cars available until September.

Based on this chain of events, I feel Land Rover should reimburse me for towing, my time, and pain and suffering.

Gene Banks

443.903.6119

2015 Land Rover

Vin # salgs2vf3fa205390

I went to look for a car part at THE GLEN landrover. I was asked to produce a drivers licence. I did not have the licence with me,. Then they wanted to take my picture I refused. Then Filipe Cavalhi called securities to remove me from their premises with excuses that my voice was loud and that is why I was not welcomed in their premises. He spent time talking nonsense. I had to leave premises because of not carrying a driver's licence . I offered to walk and leave my car outside. He was addament with his stuff that i should not purchase from his branch.

I took delivery of a 2022 Range Rover Sport in April of 2022; we love the vehicle! However, during delivery of the vehicle, we were shown how to adjust the arm rest for the driver and front passenger by our salesperson. The driver's armrest would not lock in place. our salesperson said he would order another one and we could have it replaced. As were waiting for the part to come in we had another issue with the vehicle, which turned out to be a sensor, which was fixed, while they had the vehicle the arm rest was also going to be replaced, I was told it happened, the car was returned, the arm rest was not replaced as I was told, they wanted me to bring the car back in, it is not convenient to do so and I have been lied to, so that was not an option, after speaking to someone at Land Rover, we had the dealer send a tech out to replace, he came with no information on what the problem was, I had to explain it to him and after he was in the car for a total of about 30 minutes, he claimed he did not have the right tool to do the work, I then again had to go back and forth and the dealer stated they would send someone the follow week to fix it. and now have retracted that and will not uphold their promise to fix but gave me options to bring the vehicle to them, which I will not do. The general manager will not acknowledge me at all, and now the rep for Land Rover is standing by their dealer decision. I would not recommend Land Rover Boston to anyone for any reason. Their staff are unhelpful, and unresponsive, and literally do not care. That would include, the salesperson, the general manager and the head of the service department.

LR Discovery Lease [protected] from Baker Motors in Charleston SC.

Vehicle registered in SC the entirety of the lease.

Vehicle tax paid to SC the entirety of the lease.

After end of lease LR Financial/Chase Auto delivers a bill for taxes due in TX.

The vehicle was never registered in TX.

The vehicle was never physically in TX.

I protested in 3 phone calls, 1 certified letter, and while paying the bill to avoid my credit being damaged.

I was told "there are a lot of tax issues and I cannot tell you when your "case" may be reviewed."

Are you kidding me? Why not change me tax in ME or HI or WY or CA!

Nuts!

This is my THIRD Range Rover lemon in a row, it was deemed a lemon back in July of 2021, I finally received an offer of buy back a few days before Xmas 2021. I tried for weeks to get a hold of the man ( Andy Remy) that was assigned to my case, He finally called Jan 2022 and we spoke about some questions and he was going to get back to us on the questions. First, never heard from him and questions were not answered. Then he sends us an offer letter and I don't understand the letter or the numbers. He has yet to explain them to us. My husband and I drove to Land Rover in Mira Mesa to get clarification and they could not even explain the numbers. I have been calling and emailing for weeks now and NO answer. I have made my decision to keep the car and take the pay out. Mr. Remy has now sent a deadline via email w/ no explanation. I have told him to call me and send me RAV to sign to keep and I have been ignored for two weeks now. I have no idea how to get this resolved when I am being ignored. I have all my emails and phone calls to back up my claims . Thank you

Andrea Scott [protected] or [protected]

My out of warranty 2017 range rover was diagnosed by certified, ex-land rover techs and I was told that the issue my car had (O2 Sensor) was covered under my vehicle's extended warranty and that I would be better off taking it to Land Rover to have them fix it under the warranty. I was pleasantly surprised and pleased by their apparent honesty. Land Rover North Scottsdale said that whatever the issue was was NOT in fact covered under the extended warranty and charged me $860 (approx). I was phoned and notified by my LRNS service tech that my car was serviced and ready for pick up. The person who drove my car up indicated that my check engine light was on and that that was not normal. The vehicle was subsequently taken back only to find that the O2 sensor was never addressed. Are you F'ing kidding me?! I feel that you people (LRNS) are either incompetent and/or dishonest. How could this possibly happen? I told them when I brought it in that it was the O2 sensor! I'm beyond furious. I have ZERO faith in Penske and feel the establishment is dishonest and crooked similar to a used car lot. I feel taken advantage of and ripped off. Unless you can rectify this matter, this is not the end of my grievance.

I purchased a 2021 Range Rover Velar two weeks ago. I have been having trouble with the Land Rover App. I contacted your Customer Service Department and was advised that I needed to have the dealership do a software update since my vehicle was not connecting/ communicating with the app. I scheduled an appointment to have my vehicle serviced on 10/25 and it was dropped off the night before. I was contacted via text message
at 8:15 am asking for my username, password and pin number in order to proceed with the diagnosis and they would keep me posted. I never heard anything back so I reached out via text at 2:25 along with a phone call asking if I would get my vehicle back today and if not I would need a loaner. I was advised that they were still in process of determining the problem and they had no courtesy vehicles and would need my vehicle for another day. After asking when they would have a loaner vehicle available, I was told they were being bought out and had not received any notice of when courtesy vehicles will be provided. I was then told that I could pick up my vehicle or they can keep it to further diagnose the problem which could take 3 to 5 business days. I decided to leave my vehicle, but I reached back out to Land Rover Customer Service to see if maybe they had a solution to my problem since I'm sure there have been other people who had the same issue. The young lady I spoke with ( I believe her name is Patrese), contacted the service department and spoke with the Service Manager Grant. Grant informed her that my vehicle has yet to be in for service and is scheduled for tomorrow morning and should be in and out. Patrese asked him about a loaner vehicle and he told her because of Covid and the car shortage, they didn't have any. I tried reaching out to Grant but received his voicemail so I left a message . What I don't understand nor appreciate is being lied to. Why have me schedule an appointment and you never even looked at my vehicle, let alone lie to me and say that you haven't come up with a diagnosis . Of course they couldn't because my truck is probably still sitting in the same place that I left it. I have several text messages that I will include below of the lies that I was told which is completely different from what was told to Patrese. I have been inconvenienced by having my vehicle sit in the shop without it ever being looked at and now I have to be inconvenienced yet another day when someone should have resolved this issue today like they were supposed to do. Not once was I able to communicate by phone with anyone in the Service Department, and had I not reached back out to your Customer Service Department, I would have no clue as to what is going on.

Michelle Roden
[protected]

We brought our car to be serviced three times (2x for engine failure and 1x for a recall). The most recent time, the engine failure resulted in the car being evaluated for a potential engine replacement or buy-back. We have been waiting for a month and are told that we may wait for more months before they make their decision. In the meanwhile, we are required to continue paying the monthly lease. On top of that, NO ONE wants to provide a loaner or provide reimbursement for a car rental. We are sitting ducks paying for a car that is no longer in our possession for an extended period of time. Someone please explain to me how this experience is aligned with Land Rover's purpose of "above and beyond" products and services? Someone please explain to me how this experience is aligned with Land Rover's mission statement: "We want to deliver more great products, faster than we have ever done before. We want to be leaders in the field of environmental innovation. We want to be sure our customers always come first"? Their treatment of us has left us feeling last not first.

Pleass lootirey winig prize maony transfer tha my account.

If it is fake or real

Range Rover Motors Worldwide®

Land Rover Range Rover Programs And Events Department
Land Rover Range Rover Motors
P.o.box 987
Office: Abbey Road, Whitley,
Coventry CV3 4LF

Receiver Name :Suganya Bino

We wish to congratulate you once again on this note, for being one of the lucky winners selected for this year land rover range rover motors mobile promotion 2020. We felicitate with you and your family and especially for being a citizen of (india). This promotion was set-up in united kingdom by land rover range rover motors to encourage prospective mobile users. Congratulations on behalf of the 'land rover range rover motors promotion united kingdom' our screening committee and national advisory board has completed all verification and screening by the screening committee of "uk's overseas national advisory remittance claims unit. You have been approved to received your demand draft and land rover car by a special delivery agent arrival been approved by the regulation council of the land rover range rover motors promotion 2020. Your cash prize of four crore rupees (rs, 4, 00, 00, 000/inr) will be delivered safely to your door step by diplomat mr. Edwards maxwell, having considered all possible measures to convey your cash prize, we resolve to use a special delivery diplomat under the diplomatic umbrella. We have made all necessary arrangement to convey your winning prize direct to your door step. Your name, phone number and address has been received.

Let it be known to you that all taxes in uk has been paid by england land rover range rover motors united kingdom, therefore, you will only be required to pay, custom tax clearance and registration charges fee of rs16, 800 inr to india custom duty fee in clearing of your consignment from the custom duties in your country india. Our delivery officer, mr. Edwards maxwell will be arriving in india tomorrow morning. And you are to provide him with a copy of your id prove (id card/ passport / voters card pan card or any valid id proof) to enable him identify you before he will hand over your parcel to you. Below is his flight information. B. A flight information has already been sent to our dispatch officer and you have to contact his email so that he can furnish you with time of arrival in your country.

Below is his flight information, british airways.
Below is the flight information:
Departure date: 20/08/2020
Time: 11:18:00 p. M (uk time)
Arrival date: 21/08/2020
Time: 9:45 a. M (india time)
Route london (lhr) to delhi (del)
Del - delhi - indira gandhi international airport
Lhr - london - london heathrow airport
Departure terminal: london heathrow airport - zone a, terminal 3
Arrival terminal: delhi - indira gandhi international airport - international arrival, terminal 3

Your parcel contains all of the following items:
Your parcel contains all of the following items.
1) a demand draft of rs, 4, 00, 00, 000/inr
2) your land rover captive car key's and document
3) affidavit of claims eligibility
4) other covering documents.
5) fund release order from financial service authority (f.S. A) united kingdom.

Please be aware that your land rover range rover car has already be dispatched to your country with your address provided to us and will arrive india tomorrow. Our delivery officer will instruct you immediately he arrived india by british airways on, 21st august 2020 by 09.45 a.M. He will put a call across to you immediately he arrived india and you are to make sure that you oblige to his instruction by remitting a payment of one hundred eighty pounds (£180.00) equivalent in india currency sixteen thousand eight hundred rupees (rs.16, 800 inr) for india custom tax clearance and registration charges fee levied upon your foreign draft and car for endorsement and approval. Payment must be made by you as the sole beneficiary of the certified draft and range rover car as we have contacted the india home financial ministry and they have given endorsement as regards to international monetary fund's regulatory policy (imf) adopted by the india home finance ministry. You are to contact our senior delivery officer via email id: ([protected]@gmail.com) and provide him with any of your identity proof. You have to give us confirmation of this mail before our delivery officer commence to your country and also make arrangement for the requested amount that will be paid in your country to avoid any further delay with india custom when he arrived india. Your winning certificate, car and cheque which is inside a parcel, is been attached to your mail and our delivery officer identity for your confirmation purpose.
Do not hesitate to contact this office via telephone or email if the need arises. For security reasons, you are advised to keep your consignment confidential till your parcel get to you. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of this program. Please be warned!
Once again congratulations on your winnings.
Best regards, mr. A. Adams
The claims director/event manager.
England land rover range rover anniversary
Direct line : +[protected]
True or fack please tell me

Sir I got a mail from men named Phillips
He informed me that I win a land rover car and he is going to deliver me tomorrow but at first I have to pay a money of 12500 rs
On to his given account number
Sir I wanted to know if it is true or not can I get a solution for my message
I would be very thankful if I get reply to this message
My name is Nagarjuna

Attn: lucky winner

This is to inform you that you have won a prize money and car of four crore rupees for the year 2019 range rover motors mobile promo united kingdom. This was a mobile draw promo which was held in london, united kingdom. The range rover motors promotion is sponsored by united kingdom promo and other international companies. The range rover motors mobile draw is held to encourage you and others to play and promote mobile users.

Information about england range rover anniversary.

England range rover anniversary, is an independent anniversary organization that has been financially assisting people with its intention to change people's life since 2009, many people have benefited from it over the years. All participant were selected randomly through a computer ballot system of different mobile numbers over 100, 000 unions and corporate bodies that are listed all over the world and your mobile number happens to be among the lucky 5 mobile numbers selected by our range rover machine system from over 1 mobile number that was used for the contest, this is how you won the range rover prize.

To claim your prize, you are to provide your information for final verification to enable you receive your cheque of 4 crore india rupees and 2019 range rover car, provide the information as required below:

Please submit the! Below for immediately claims of your prize and range rover car

1. Full name:
2. Address:
3. Nationality:
4. Age:
5. Sex:
6. Occupation:
7. Mobile number:
8. Country:
9. State:
10. Monthly income:
11. Email id:

This program is promoted and sponsored by range rover car company united kingdom. We intend to use this medium to help individuals generate fortunes, which would encourage them to expand their business frontiers thereby creating more opportunities and assisting with humanitarian concerns within their immediate environment. All winning must be claimed not later than two week of acknowledgement. After this date all unclaimed funds will be returned to range rover motors for next promo edition.

Note: you are to keep your winning personal to yourself, do not disclose to any one until you have claim your prize, because bmw company has discovered a huge number of double claiming due to recipients informing close friends relatives and third parties about their cash prize and also sharing their winning notification. As a result of this, these friends try to claim the winning prize on behalf of the real recipient. You can as well come over to london for the claim of your prize if necessary.

Congratulations once again for be a lucky winner of the year 2019 in range rover promotion uk. Please do regularly check your email as we update you when to receive your winning.

Best regards,
Mr. A. Adams
The claims director/event manager,
England range rover anniversary,

I received the following message:

Your mobile number just won 1, 000, 000 p0unds from land rover car company uk. to claim send name, mobile no, age, address, occupation to:claims_dep@outlook.com

From +94 75 353 7948

The message seems very unlikely, specially having a outlook mail address, not something@landrover.com/co. uk. please see to this and confirm whether this is a scam or not. if it's a scam please take necessary actions as well.

My email: [protected]@gmail.com

Thank you.

Regards,
S. silva

Sira today i came this massage i won check price and 2019 suv car in range rover company actually sir i want to confirm it is it true or not i kindly request from you sir please give the real evidence for this emails.cause i dont know that it is true or not.if won like that lottery inform me sir.[protected]@gmail.com is my mail sir.thanku i hope your assistant sir.😊