Menu
Register
Write a review File a complaint
Lafayette Federal Credit Union Customer Service Phone, Email, Contacts

Lafayette Federal Credit Union
Reviews and Complaints

Lafayette Federal Credit Union's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.lfcu.org

Learn how the rating is calculated

1.0 8 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Lafayette Federal Credit Union Complaints 8

ComplaintsBoard
M
12:45 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I would give negative stars if I could. Beware of off the chart penalties for early withdrawal on Lafayette Federal Credit Union CDs which are hidden when the CD accounts are open. They can be up to almost a 2 year penalty for a 5 year CD. I looked up the available balance on my 5 year CD I opened last year and it was the full balance yet Lafayette Federal...

Read full review of Lafayette Federal Credit Union
ComplaintsBoard
M
10:11 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I would give negative stars if I could. No big surprise no complaints here resolved with Lafayette Federal Credit Union. I opened a 5-year CD with Lafayette Federal Credit Union last year. I had all kinds of issues opening the account and finally got it resolved when I emailed LFCU leadership. I had a family emergency which meant I needed to cash in the CD...

Read full review of Lafayette Federal Credit Union
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

Lafayette Federal Credit Union I have an account with the bank and can't get access because of a system change

I have an account with the bank and can't get access because of a system change. There's no customer support. They don't return calls and only send generic email responses.

Read full review of Lafayette Federal Credit Union
Hide full review

Is Lafayette Federal Credit Union Legit?

Lafayette Federal Credit Union earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Lafayette Federal Credit Union to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Lafayette Federal Credit Union is known for their high standards and safety. If you're thinking about dealing with Lafayette Federal Credit Union, it's wise to check how they handle complaints.

Lafayette Federal Credit Union has claimed the domain name for lfcu.org for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Lfcu.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lfcu.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Lafayette Federal Credit Union has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Lafayette Federal Credit Union protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Lafayette Federal Credit Union. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Lafayette Federal Credit Union I got a loan from Lafayette Federal Credit Union for $79,500

I got a loan from Lafayette Federal Credit Union for $79,500. The monthly payments are $712.15. They've been taking out two payments from my bank account every month since the loan began. We agreed on the 18th for payment, but they've been taking it out on the 5th as well. They're basically charging me double and I can't find a way to stop it on their website.

Read full review of Lafayette Federal Credit Union
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Lafayette Federal Credit Union I been with Lafayette Federal Credit Union (LFCU) since 1967

I been with Lafayette Federal Credit Union (LFCU) since 1967. I use online banking with LFCU since I retired in 1998. I lived in Virginia, Maryland and now Delaware. They changed their system software for online banking about four weeks ago. I can't access my account for the last 3 weeks. I call every day. They say someone will call me back to fix the problem. No one ever calls me back. I got around $40,000.00 or so dollars in my account. My government pension gets deposited in this account. I need my money.

Read full review of Lafayette Federal Credit Union
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Lafayette Federal Credit Union I'm really worried about this organization

I'm really worried about this organization. I sent a payment to pay off my loan account, which was more than $64,000. They made me wait on hold for more than 40 minutes. The supervisor, "***," didn't seem to know much and didn't take responsibility. They couldn't find my account information, even though they took my monthly payment electronically. After waiting for 40 minutes, *** sent my call back to the main telephone line. Instead of getting back on the phone and sorting out the banking issue, they decided to ignore me. I want either my account to be paid in full according to the loan terms and the 10-day payoff I requested, or I want my money back right away.

Read full review of Lafayette Federal Credit Union
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Lafayette Federal Credit Union I've had nothin but issues with this Credit Union since I became a member

I've had nothin but issues with this Credit Union since I became a member. Main source of problems stemmed from settin up AutoPay with them, I went over the process exactly how they told me and then I get a late payment notification in the mail. I've never had a single late payment ever, with anyone... Every time I call I get the same thing, someone will be callin you back within a day or 2 time. That call never comes, so several attempts later I finally get ahold of someone that knows what they are doin and we get my Auto Pay set up for the second time and then I proceed to make a payment before I'm hit with late fees. I'm told not to worry, that the next date comin around my Auto Pay will be up and workin this time. Next month rolls around, Yeah you guessed it, another late payment notification in the mail. Another round of phone calls bein told someone will call me back, website not even lettin me access the website to make an online payment.

Read full review of Lafayette Federal Credit Union
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Lafayette Federal Credit Union Lafayette Federal Credit Union had a data migration over several days at the end of February 2022

Lafayette Federal Credit Union had a data migration over several days at the end of February 2022. They said the site would be back online by March 1st. I started trying to pay off my loan with them on March 1, 2022 at 0830 CST. On March 1, 2022, they asked me to sign up again for an online account to make a payment on my loan. When I tried to make a payment, the system said LFCU now uses two small deposits to confirm that I own the checking account making payments. I signed up my checking account right away and had to wait three days for their small deposits to show up in my ***. During this time, I tried many times to contact LFCU and pay off my loan and close my savings account. I called the credit union more than 10 times on 3/3/2022, and the system either hung up or said the call "Failed to Transfer". Finally, I got through to a person and told them I want to pay off this loan and close all my accounts. They said someone from the loan department would call me within 24 hours. They didn't call. I called them 17 times on 3/4/2022. Finally, I got through to a person and they said the same thing as on 3/3/2022. On the afternoon of March 4th, a supervisor called me and said she agreed that I shouldn't be charged interest from March 1st onwards. She said she would send the recommendation to write off that interest to the loan department. I also emailed the customer service email address 5 times between March 3rd and March 8th, but got no response. Their website finally let me make a payment on Friday, March 4th, but I could only make payments up to $10,000.00 per day. I scheduled a $10,000 payment on 2/4/22, a $10,000 payment on 2/7/22, and then I paid $9,873.14 on 2/8/22. The loan is fully paid off, including interest up to 2/28/22.

Read full review of Lafayette Federal Credit Union
Hide full review

Lafayette Federal Credit Union Reviews 0

Looks like Lafayette Federal Credit Union has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Lafayette Federal Credit Union, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Lafayette Federal Credit Union

Lafayette Federal Credit Union (LFCU) is a reputable financial institution that has been serving its members since its establishment. With a strong presence in the Washington, D.C. metropolitan area, LFCU has built a solid reputation for providing exceptional banking services and products to its members.

One of the key features of LFCU is its commitment to member satisfaction. LFCU strives to understand the unique needs and goals of its members and tailors its offerings accordingly. Whether you are an individual looking for personal banking solutions or a business owner seeking specialized financial services, LFCU has a wide range of products and services to meet your requirements.

LFCU offers a comprehensive suite of banking services, including checking and savings accounts, loans, credit cards, and investment options. Their checking accounts come with various benefits, such as free online and mobile banking, access to a vast network of ATMs, and competitive interest rates. Additionally, their savings accounts provide a secure and convenient way to grow your money, with options like high-yield savings accounts and certificates of deposit.

When it comes to loans, LFCU offers flexible options for both personal and business needs. Whether you are looking for an auto loan, mortgage, or a line of credit, LFCU provides competitive rates and terms to help you achieve your financial goals. Their experienced loan officers are dedicated to guiding you through the loan process and finding the best solution for your specific situation.

Furthermore, LFCU understands the importance of digital banking in today's fast-paced world. They have invested in state-of-the-art technology to provide their members with secure and convenient online and mobile banking platforms. Through these platforms, members can easily manage their accounts, transfer funds, pay bills, and even deposit checks remotely.

LFCU is also committed to giving back to the community it serves. They actively participate in various charitable initiatives and community events, demonstrating their dedication to making a positive impact beyond their banking services.

In summary, Lafayette Federal Credit Union is a trusted financial institution that offers a wide range of banking services and products to its members. With a focus on member satisfaction, competitive rates, and cutting-edge technology, LFCU strives to provide a seamless banking experience for individuals and businesses alike.

Overview of Lafayette Federal Credit Union complaint handling

Lafayette Federal Credit Union reviews first appeared on Complaints Board on Aug 4, 2023. The latest review CD penalty for early withdrawal was posted on Oct 10, 2023. Lafayette Federal Credit Union has an average consumer rating of 1 stars from 8 reviews. Lafayette Federal Credit Union has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.8
4 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Lafayette Federal Credit Union Contacts

  2. Lafayette Federal Credit Union phone numbers
    +1 (301) 929-7990
    +1 (301) 929-7990
    Click up if you have successfully reached Lafayette Federal Credit Union by calling +1 (301) 929-7990 phone number 0 0 users reported that they have successfully reached Lafayette Federal Credit Union by calling +1 (301) 929-7990 phone number Click down if you have unsuccessfully reached Lafayette Federal Credit Union by calling +1 (301) 929-7990 phone number 0 0 users reported that they have UNsuccessfully reached Lafayette Federal Credit Union by calling +1 (301) 929-7990 phone number
    +1 (240) 485-9322
    +1 (240) 485-9322
    Click up if you have successfully reached Lafayette Federal Credit Union by calling +1 (240) 485-9322 phone number 0 0 users reported that they have successfully reached Lafayette Federal Credit Union by calling +1 (240) 485-9322 phone number Click down if you have unsuccessfully reached Lafayette Federal Credit Union by calling +1 (240) 485-9322 phone number 0 0 users reported that they have UNsuccessfully reached Lafayette Federal Credit Union by calling +1 (240) 485-9322 phone number
    Business Development
  3. Lafayette Federal Credit Union emails
  4. Lafayette Federal Credit Union address
    2701 Tower Oaks Blvd, Rockville, Maryland, 20852-4209, United States
  5. Lafayette Federal Credit Union social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.