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CB Cryptocurrency ComputerShare Complaints #2-21
ComputerShare

ComputerShare review: Absolutely horrible customer support

D
Author of the review
12:57 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Absolutely horrible customer support experiences. I have been trying for months to transfer stocks from a deceased shareholder to a trust established by their estate.
Every time I think I have given them all the information they need, they tell me there's a problem, and I need to call them.
Calling them includes long wait times; an AI system that tries to keep sending me to their website (which does not have what I need); and CSRs who either tell me something different every time I call, or who don't record the information I provide into their system.
Then the whole thing starts all over again with them telling me they don't have what they need, and to call them.

The only good thing to come out of this is that I am 100% clear that I don't want to ever have to deal with this company again. Once the title transfers are finally completed, the stocks will all be sold so I never, ever have to deal with ComputerShare again.

(FWIW, my sister also found them completely incompetent 2 years ago when she was trying to change her stocks from a custodial minor account to an individual account.)

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  1. ComputerShare Contacts

  2. ComputerShare phone numbers
    +1 (800) 425-4034
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    India
    +61 394 155 000
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    43%
    Confidence score
    Australia, Head Office
    +64 94 888 700
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    New Zealand
    +1 (212) 805-7100
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    United States, New York
    +1 (416) 263-9200
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    Canada, Toronto
    +44 370 703 0300
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    United Kingdom, London
    +45 45 460 999
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    Denmark
    +49 89 309 030
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    100%
    Confidence score
    Germany, Munich
    +353 12 163 100
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    Ireland, Dublin
    +39 645 417 401
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    Italy, Rome
    +31 102 298 488​
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    Netherlands
    +34 917 010 950
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    Spain
    +46 858 804 200
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    Sweden
    +41 622 057 700
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    Switzerland
    +86 105 673 3200
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    China, Beijing
    +86 216 043 3672
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    China, Shanghai
    +852 28 628 555
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    Hong Kong
    +27 113 705 000
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    South Africa
    More phone numbers
  3. ComputerShare emails
  4. ComputerShare address
    Yarra Falls, 452 Johnston Street, Abbotsford, Victoria, 3067, Australia
  5. ComputerShare social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 11, 2026
  7. View all ComputerShare contacts
ComputerShare Category
ComputerShare is ranked 14 among 170 companies in the Cryptocurrency category
#12 Andreessen Horowitz Andreessen Horowitz #13 Poloniex Poloniex #14 ComputerShare ComputerShare #15 Bittrex Bittrex #16 Paxful Paxful

Most discussed ComputerShare complaints

Transfer and sale of stock from deceased parent
1
(opinions to this review)
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