I purchased my Kizoa Starter Account end of 2018.
When I made my first holiday video with it, it worked fine.
End of last year when I wanted to make my second holiday video over the Christmas holiday, I all of a sudden couldn't cut any videos anymore.
When opening the video clip for editing, the usual window appears. I click on 'cut' but when doing so, the actual picture of the video is grey. Even when clicking on the arrow that would normally play the video, nothing happens and it just stays grey'd out.
I tried different browsers, re-uploaded hundreds of videos and nothing helps.
I paid money for a service that doesn't work, so I can't say I'm very happy at the moment.