Kirby Vacuum Companykirby vacuum/ shampooer

L

I purchased a Kirby Avilir shampooer/ vacuum in Feb. 2016. A few months after I bought it, the shampooer stopped extracting water back out of the carpet after I applied shampoo/ water solution, leaving my carpet a wet mess!!! I contacted a local repair person, who advised me that that is a common problem with Kirby shampooers. I financed the thing and am still paying $77.00 per month (taken directly out of my checking acct.) and will be for another 6 months. I can never get in touch with the local Kirby rep. and the only other person from Kirby tells me I didn't put enough shampoo in the tank. At this point I can't use it at all, but don't know if I can sue in small claims court or not.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.