Kenmore / sears kenmore side by side refrigerator model 253.51392106

Our Kenmore side by side began smoking and burning in the middle of the night last night. This is a known issue with many of your models. If we hadn't have been home it would have burnt down our (cedar) home and likely would have killed our dog or my daughter or disabled mom. There are hundreds of reports of this occurring and I wish to have a representative contact me or at least provide me with the $500-$750 voucher to replace this hazard. Had my home been damaged you would have been on the hook for millions of dollars or even worse if someone was hurt, it would have been a horrible avoidable tragedy... there are hundreds of reviews online where people have lost houses and pets to these defective products. Weve trusted Kenmore and Sears products for our family and in our homes for more than 50 years and expect some sort of remedy if you expect us to continue using your products. How anyone can sleep in your company knowing that you are knowingly selling time bombs to families across the planet is beyond comprehension. If we don't hear back from your company, I will arrange to have my fridge and 100 others that have also melted down, delivered to your main offices until there is no room left in your bldg for people, that way you can also breathe the toxic gases and chemicals that your customers have to once your product has failed. I understand that recalls and design and manufacturer flaws happen and that is a part of any mass produced product, but knowing this severe and dangerous condition exists and failing to do anything to help your customers get a replacement or even just a safe product is beyond reprehensible and is definitely not in the spirit of what made Sears the great company it once was. I can be reached directly at [protected] or via email at
[protected] or
Thank you in advance for your help and assistance in rectifying this potentially deadly situation.


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