Keelser Federal Credit Union review: Banking/financial services

9/12/2023

I am a current member of KeeIsler Federal Credit Union in good standing at D'Iberville Ms and so is my wife. We both have checking accounts and I have a mortgage there also. My checking account has been hacked twice and my wifes account once both incident were handler professionally and appropriately, And since those incidents I haven't had any problems until now, Recently Keesler updated it's security protocol so I had a problem getting into her account, We used to share one account but she had medical issues and had to check into a

convalescent/rehab center so I had to be taken off her account and get one of my own but I still have access to her because she is computer illiterate. Two days ago my wife went into the hospital again (Merith Health in Biloxi Ms) So I tried to access her account (I use my account as primary and her as support) the on-line access showed many attempts. I tried everything but the account was frozen even had my wife call to fix the problem but they insisted she come in even tho she is in a wheelchair and cant walk. but the worst part was the treated me like a criminal there to rob them. If it wasnt for my mortgage I close all of my accounts. If there was a problem how come the fraud dept didnt call like before. I should have just had to change my password and everthing should be fine but because of your excessive security changes it has cost me money which I dont, thanks for your terrible service