Kearny Mesa Volkwagen review: Customer service experience

Kearney Mesa Volkwagen has pretty bad comunnication skills and bad customer service. My vehicle was in the dealershipfpr almost a week and a half and just to tell me that the noise was normal which I dont believe since I have only owned the 2022 atlas 90 days. The techinician told me that I should take my vehicle to South Bay Volkwagen since thats where I purchased the vehicle and since it was a warranty repair there wasnt much he could do. I contacted VW care and they were no help. They also told me that the technician was the expect and that if I didnt agreed with his findings I was welcome to take to another dealership as well. What kind of service is this. This is my first Volkwagen vehicle and with this kind of service I get I dont think I want to owned another VW vehicle.