Kay Jewelers review: bad customer service

Joana Gapo

I went to plaza Bonita, National City on 12/08/2019. Most of the staff were busy.. except for a male employee who was on his personal cell phone. I stood right in front of this young male employee, who didn't even say anything because he was busy on his phone. I was so upset and left. I came back Monday (12/09/2019) afternoon. There was a different male sitting behind the counter. When I asked him about bridal ring, the lady came up and said the guy does not work there. I was kinda surprised and confused. Kay Jewelers is big company and has good reputation. Why this store allowing people to just hang out "inside" the store? Me and my daughter always go to this location and never had issue except for this couple visits. I ended up going to Zales right in front of this store. If this issue will continue, i will send a letter to BBB.