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Kar-Z

Kar-Z review: Scam

L
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5:24 pm EDT
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I Put a down payment 6/24/22 on a car that was misrepresentation . Phil told everything except the car shake real bad when you drive up to a certain speed . We test drove the car ONLY on the street which is a decent speed and was only allowed. I drove on freeway to my destination and it started Shaking bad hitting metal to metal under the frame/side ( I HAVE 3 videos to prove ) . Brought the car back 6/25/22 as I was told cause they were getting ready to close . Didn’t have the car 24hrs , Put me out of work to take care my Personal life . I came in with a good attitude and just wanted a refund . She said Finance will give me a call Tuesday Their closed as if they wasn’t located in Dallas or garland . They are the Finance company and wasn’t closed ( NO CALL TUESDAY ) . I asked for the number to Finance 3 or 4x’s she wouldn’t give me the number . She walks to the back CURSING SAYING SH** their going to tell YOU the same thing comes back with a number . I called the 214 646 … Came back as SONIA HERNADEZ number and it was a CELL PHONE NUMBER also saying their KARZ and their located out of state ( I asked where are they located ) which was a lie I Heard the same Women Voices in office and intercom when I was just there . So now they have my money and their car back . I have 3 videos of the car of what it was doing on the freeway ( almost loose control ) VERY HAZARDOUS and also saying they can’t drive on the freeway doing test drive . You don’t know what a car do if you can’t get on the freeway to good speeds . Gaines acted as if he was going refund me days saying he did a verbal request to refund the money . I asked can he give me a document saying he requested it he pushed me off like he didn’t know what I was talking bout . He acted surprised on the phone that they didn’t give me a refund after the fact he was the one told me to dispute it . He was giving the say so .

Country of complaint: United States

Address: 12002 Garland rd

Desired outcome: Refund

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