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Highly unprofessional
Have ordered a bonsai tree on 21th of January 2016, a week my order was in "processing order", i have emailed them why, they told they are on some exhibition, that the order will be shipped on 25th, on 27th i still did not get any news, then suddenly i got an email, that the shipping cost changed from 11pounds to 40 pounds, therefore if i want this order i must pay additional cost.So i've been waiting for week from the initial order, then i have got an email that they will not ship for the price i have ordered.
Highly unprofessional, any other shop would ship, if there would be some mistake from their side.But instead Kaizen Bonsai prefer to get a negative reviews :(
Don't recommend, poor service.
4months delivery and very bad service
I have had a very bad experience with KAIZEN BONSAI Ltd. in England (a company selling bonsais and bonsai tools)
I'v ordered a few things from them back in the middle of January, a part of it I got with no problem in about 3 weeks, but 2 items which were out of stock I did not. I waited for about a month and emailed the lady in the company. At the first stage she was saying that everything was posted and signed for so what do I want in a manner that I am lying so leave her alone? I got pissed off because she did not post me a bonsai tool for over 40 euros and an other thing so we are talking about 50 euros here. Eventually she found my order and confirmed that I am still due the items but they are out of stock, so I have to wait another 2 weeks which I did. In the 2 weeks time I got an email from her that she posted it. I was waiting a month again and nothing happened, so I did ask her again, where the parcel were. She sent it to my old address.
Firstly it took her an extra month to post it, and she was of course blaming the irish and english post, secondly she posted it to my old address and of course I still haven't got them.
When I got onto them and asked them to post the items to me in a week time they refused it and only gave me the refund.
And now here we are 1st of april and I don't have the items I have ordered.
IF YOU CAN FIND A DIFFERENT COMPANY TO ORDER FROM PLEASE DO SO BECAUSE KAIZEN BONSAI IS NOT A RELIABLE COMPANY AT ALL AND THEY WILL HOLD YOUR MONEY FOR MORE THAN 4 MONTHS. AND OF COURSE THEY KNOW NOTHING ABOUT CUSTOMER SERVICE.
Is Kaizen Bonsai legit?
Kaizen Bonsai earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Kaizen Bonsai. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Kaizen Bonsai has claimed the domain name for kaizenbonsai.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Kaizenbonsai.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Kaizenbonsai.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Kaizen Bonsai have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Kaizenbonsai.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Kaizen Bonsai protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Kaizen Bonsai has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Kaizen Bonsai reviews 0
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Overview of Kaizen Bonsai complaint handling
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Kaizen Bonsai contacts
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Kaizen Bonsai phone numbers+44 149 378 1834+44 149 378 1834Click up if you have successfully reached Kaizen Bonsai by calling +44 149 378 1834 phone number 0 0 users reported that they have successfully reached Kaizen Bonsai by calling +44 149 378 1834 phone number Click down if you have unsuccessfully reached Kaizen Bonsai by calling +44 149 378 1834 phone number 0 0 users reported that they have UNsuccessfully reached Kaizen Bonsai by calling +44 149 378 1834 phone numberGeneral Enquiries+44 774 870 7506+44 774 870 7506Click up if you have successfully reached Kaizen Bonsai by calling +44 774 870 7506 phone number 0 0 users reported that they have successfully reached Kaizen Bonsai by calling +44 774 870 7506 phone number Click down if you have unsuccessfully reached Kaizen Bonsai by calling +44 774 870 7506 phone number 0 0 users reported that they have UNsuccessfully reached Kaizen Bonsai by calling +44 774 870 7506 phone number
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Kaizen Bonsai emailsinfo@kaizenbonsai.com94%Confidence score: 94%support
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Kaizen Bonsai addressPO Box 241 - Great Yarmouth - NR30 9AG, Great Yarmouth, England, Norfolk, NR309AG, United Kingdom
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Kaizen Bonsai social media
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