Just Dial review: Urgent: immediate resolution required for contract deactivation and ecs deductions

Dear Customer Support Team

I hope this email finds you well. I am writing to express my deep concern and disappointment regarding the ongoing issue with my contract deactivation request and the continuous unauthorized deductions from my bank account. Despite numerous attempts to resolve this matter, I have not seen any progress or satisfactory response from your end.

I have diligently followed the necessary protocol by raising multiple complaints, each time hoping for a resolution, only to be met with automated responses stating that the issue has been "successfully resolved." However, I want to emphasize that the problem remains unresolved, as I continue to experience deductions from my bank account for a service that I have explicitly requested to deactivate.

Here is a summary of my complaints and their supposed resolutions:

Your complaint LCS-P5WWQAPU has been registered – 02-07-2023

Your complaint LCS-9W69OEL8 has been registered– 02-07-2023

Your complaint LCS-9BM1XDXI has been registered. – 02-07-2023

Your complaint registered under the ID LCS-9W69OEL8 has been successfully resolved– 03-07-2023

Your complaint LCS-P5WWQAPU has been forwarded to the concerned team. – 03-07-2023

Your new ticket ID is RCS-SHL8K69X– 03-07-2023

Your complaint LCS-9BM1XDXI has been forwarded to the concerned team. – 03-07-2023

Your new ticket ID is RCS-4XUKUG0H– 03-07-2023

Your reference number for your concern raised for 'ECS Stop Request - Transferred to Retention' is 1247688.-04-07-2023

Your concern was raised for 'ECS Stop Request - Transferred to Retention'. is resolved.

Your complaint LCS-1P08NLSQ has been registered. – 11-07-2023

Your complaint registered under the ID LCS-1P08NLSQ has been successfully resolved-– 11-07-2023

Your reference number for your concern raised for 'ECS Stop Request - Transferred to Retention' is 1248596.-17-07-2023

Your concern was raised for 'ECS Stop Request - Transferred to Retention'. is resolved.- .-17-07-2023

Your complaint LCS-LA8HRMD2 has been reopened as per the request.-[protected]

Your complaint registered under the ID LCS-LA8HRMD2 has been successfully resolved.-26-07-2023

Your complaint registered under the ID RCS-8WN6LL8L has been successfully resolved.-08-01-2023

Your complaint registered under the ID RCS-8WN6LL8L has been successfully resolved.-08-01-2023

Your complaint registered under the ID RCS-DO34RWGJ has been successfully resolved.-08-08-2023

Your complaint registered under the ID RCS-DO34RWGJ has been successfully resolved.- 08-08-2023

your complaint LCS-W4ZUQDMX has been reopened as per the request – 10/08/2023

Your complaint registered under the ID LCS-W4ZUQDMX has been successfully resolved.- 10/08/2023

Your reference number for your concern raised for 'ECS Stop Request - Transferred to Retention' is 1250648. .- 10/08/2023

Your concern was raised for 'ECS Stop Request - Transferred to Retention'. is resolved.- 08/10/2023

Your complaint registered under the ID RCS-4I3EDYR1 has been successfully resolved-24-08-2023

Your complaint registered under the ID RCS-TK2EU7JP has been successfully resolved. -24-08-2023

Your complaint registered under the ID RCS-37K39CX0 has been successfully resolved. -24-08-2023

Your complaint registered under the ID RCS-9WMCEG4K has been successfully resolved. -24-08-2023

Your complaint LCS-PXJFBD17 has been registered-25-08-2023

Your complaint LCS-PXJFBD17 has been forwarded to the concerned team. -25-08-2023

Your new ticket ID is RCS-OPA4V1KY-25-08-2023

And so on...

THE STATUS OF MY TICKET WILL BE LISTED BELOW IN JUST DIAL PORTAL

ECS

Ticket RCS-OPA4V1KY | 10-08-2023 5:32 PM

Agent : Jayarani P

OPEN

ECS

Ticket LCS-LA8HRMD2 | 25-07-2023 2:57 PM

Closed on 10-08-2023 5:32 PM

Agent : Lakshmi R

CLOSE_ESC

ECS

Ticket LCS-RQLNGO3E | [protected]:57 AM

Closed on

Agent : Lakshmi R

CLOSE_ESC

ECS

Ticket LCS-9BM1XDXI | 02-07-2023 8:46 AM

Closed on

Agent : Lakshmi R

CLOSE_ESC

CONTRACT RELATED

Ticket LCS-P5WWQAPU | 02-07-2023 8:42 AM

Closed on

Agent : Lakshmi R

CLOSE_ESC

ECS

Ticket LCS-PXJFBD17 | [protected]:58 AM

Closed on 25-08-2023 6:19 PM

Agent : Manju M

CLOSED

Re-open Ticket

ECS

Ticket RCS-9WMCEG4K | 25-07-2023 5:51 PM

Closed on 24-08-2023 6:22 PM

Agent : Vasanthakumar. M

CLOSED

Re-open Ticket

ECS

Ticket RCS-TK2EU7JP | 25-07-2023 5:49 PM

Closed on 23-08-2023 6:11 PM

Agent : Jayarani P

CLOSED

Re-open Ticket

ECS

Ticket RCS-37K39CX0 | 24-07-2023 6:09 PM

Closed on 24-08-2023 6:15 PM

Agent : Vasanthakumar. M

CLOSED

Re-open Ticket

ECS

Ticket RCS-8TL9BYRX | [protected]:31 AM

Closed on 05-08-2023 6:22 PM

Agent : Sneka Santhanam

CLOSED

ECS

Ticket LCS-1P08NLSQ | [protected]:27 AM

Closed on [protected]:35 AM

Agent : Selvakumar

CLOSED

ECS

Ticket RCS-4XUKUG0H | 03-07-2023 6:27 PM

Closed on 04-07-2023 4:11 PM

Agent : Divya R

CLOSED

CONTRACT RELATED

Ticket RCS-SHL8K69X | 03-07-2023 6:23 PM

Closed on 04-07-2023 4:11 PM

Agent : Divya R

CLOSED

ECS

Ticket LCS-9W69OEL8 | 02-07-2023 8:44 AM

Closed on 03-07-2023 6:23 PM

Agent : Jothi R

CLOSED

I kindly request that you provide specific details for each of the complaint IDs listed above, indicating the exact nature of the resolution and the date on which the issue was supposedly resolved. It is crucial for me to understand how and when these issues were addressed, as they still persist on my end.

I urge you to take immediate action to rectify this situation. I demand that my contract be deactivated as per my initial request, and I expect a prompt refund for any unauthorized deductions that have been made after my deactivation request was raised.

If this issue is not resolved satisfactorily within [reasonable timeframe, e.g., 7 days], I will be left with no choice but to explore further options, including legal action and reporting this matter to relevant consumer protection authorities.

I appreciate your attention to this matter and your swift resolution. Please provide me with a detailed response outlining the steps you will take to address this issue by [31/08/2023].

Thank you for your understanding and cooperation.

Sincerely,

Vijayakumar R