The complaint has been investigated and
resolved to the customer's satisfactionResolved Jonathan Choquette SPA — Fraudulent selling spa product
resolved to the customer's satisfaction
1. Written contract (26 march 2021) between customer (me) and seller (jonathan choquette) states a (paid) 300$ deposit for a spa that I paid, with balance to be paid in full when delivered at the latest april 15, 2021, because of snow on customer's (me) lot blocking any (big) spa delivery in the customer (me) back yard in heavy quebec winter before snow thaws, since the seller (jonathan choquette spa) doesn't have any winter delivery equipment, only a summer manual equipmet with wheels that sinks in snow.
2. A few days after the 26th march 2021, seller (jonathan choquette spa) calls buyer (me) to tell me that he'll be "delivering the spa now" and dump it in the snow on the street because of the snow instead of where the spa is supposed to be put in my backyard, and to charge me an additional 200$ to do that. Both aspects in direct contradiction to the written contract. Of course, the client (me) refuses these unannounced, unnegociated, unexpected unilateral changes.
3. The seller then decides to sell to someone else the same, already previously sold spa to me, and to keep and confiscate my 300$ deposit since, according to him, I refused the (illegimate) delivery the seller (jonathan choquette spa) wanted to do in contradiction to the written contract and the impossible snow still stacked for 3 feet on my property as well as a 200$ extra unannounced before extra fee.
4. The customer (me) reports the illegal actions of the seller (jonathan choquette spa) to the longueuil police, the surete du quebec and to the canadia anti-fraud center.
5. The seller (jonathan choquette spa) doesn't respond my contact and settlement attempts. He hides behing the trouble customers have to go through to get ther money back, mabye, yeards from now in quebec small claims court, if he "chooses" to pay me back even after a court judge sais to.
M. Jonathat Choquette took the time to review my position and concluded my helpful comments on my experience was useful enough for him to propose to me a complete acceptable proposion that I gladly accepted. Now, both of us can enjoy our spa lifestyle enabling us both to enjoy life to the fullest, in our hard and often-harsh covid19 isolated lives... Thanks Jonathan and keep supplying people with these precious health tools for a long long time still !