Johnson Storage & Moving Company
reviews and complaints

The company is a bully and used deceptive estimating practices to over charge us. When only a fraction of our material was actually moved they ignored any effort to resolve the dispute. Their representatives and "VP of Client Relations" are most unprofessional, threatening and confrontational.

Hired Baron World Wide (Johnson Storage) to provide door to door service Houston Texas to Scotland UK. The container left part full with a brand new hardwood floor destroyed. There is a need to make an insurance claim against this broker, but after 50 days since initial request and over 100 emails requesting insurance carriers details, they are acting like rogues, and not one single person has responded, ***, ***, ***, ***, ***, and last but not least their Gangster

We received a quote containing "estimated charges" for Customs/Clearing costs. Actual charges were less than the estimate, but the estimated amount was still billed to our credit card. Over the last 10 months. we have tried to dispute this directly with the company through multiple calls and emails. We have received courteous responses, and promises to look into it, but no action has been taken. In the context of other issues we had with our move, we are seeking to ensure the company bills us accurately and recover the excess amount. We are due a credit of $120.07 (details below). Estimated: $NZ 1450 (Quarantine $NZ750 + Terminal $NZ700) Actual (include Tax/GST): $NZ1279.68 Balance: $NZ170.32 Exchange Rate: 0.684457 (same rate as used on invoice) Balance in $US: 116.57 Credit Card Fee (3%, charged by Johnson-United): $3.50 TOTAL CREDIT: $US120.07

I contracted with Johnson Moving and storage to move me from my residence at *** on September 8. There was a blizzard and on September 9 they attempted delivery but the truck got stuck in the mud. They hired a tow truck to tow them out of the mud and the truck would not make a second attempt at delivery on September 10. I was forced to meet them in Alamosa CO and pay for a storage facility. All items were unloaded, some were damaged to which they responded that they were not responsible for - they were only responsible for damaged items if they had delivered them to ***. I paid them $3000 out of the $4200 that I was supposed to pay them for delivery to *** (which they did NOT deliver to this address). They now have told me that they will send a collection agency to force me to pay them the remaining money.

This complaint is for Baron Worldwide, a subsidiary of the listed company. This was our ninth international move, and Baron AND OSS worldwide made things scary during a hard time with COVID. We have missing boxes, contract and proposal was for reassembly and boxes unloaded - nothing was assembled. OSS staff swore to our face with small kids present. Refusing to unload certain pieces of furniture. Refusing to load boxes into correct rooms, refusing to cart trash away. Boxes missing and items left at the house we moved from worth over $5000 No response from either company, completely ignoring our emails and failure to address our concerns. Items of furniture still not assembled and cannot do ourselves due to injury. We're very experienced with international moves, it's never a nice process - but between not getting what we had paid for, and now complete silence - we have to go down the legal route to try to get claims for missing items and replacement items for our large pieces of furniture that were left in the rain, damaging items still.

In October , I hired Johnson Storage & Moving Co. ("Johnson") to move me from Colorado Springs to Denver. Johnson hired Custom Movers Services, Inc. ("CMS") to come to my home in Colorado Springs, crate my glass table top, travel to my new home in Denver and uncrate my glass table top. For the services performed by CMS, Johnson charged me $284.39 ($49 for CMS to travel to Colorado Springs, $49 for CMS to travel to Denver, $146.28 to crate the table top and $40.11 to uncrate the table top). I have a binding contract with Johnson showing these charges, and I paid the contracted amount, in full, in October . In February , I received a letter from Johnson stating that I owed Johnson $138 for charges billed to Johnson by CMS. The charges were $49 for "service call" and $89 "min charge per order." On February 13, I sent a letter to Johnson stating that I had a binding contract for all the services related to the crating and uncrating of my table top, which I had paid in full, and I owed them nothing. In April , I received another letter from Johnson stating that they had reviewed the charges and I owed them $109.31. On July 20, I received a letter from Saturn Systems collection agency stating that they had been hired by Johnson to collect a debt of $109.31. I have a binding contract, that I paid in full, and I do not owe Johnson anything. I am being harassed by them.

I hired Baron Worldwide/Johnson Storage and Moving Co to ship my personal belongings to Hong Kong on May 15. The company charged me for 200 cu ft of shipping volume which I paid in full before the shipment date upon receipt of invoice. The shipment waited more than 1 month to leave the US. The delay of shipment date was never explained to me. Also for this shipment I purchased insurance to cover over $15000 of shipment value against damages and lost. On Aug 17 2020 I finally received my shipment. I found I was missing 12 bottles of wines and 5 blouses, 10 suits and 1 mink coat . I have reported the issue to the delivery agent. And I was sent a link by Johnson Storage to file for insurance claim. I was later instructed by Johnson Storage that I cannot file for insurance because they believed the items may have been mixed up with another shipment. As such, I asked the company for two things: 1) to send me the bill of lading of the Hong Kong shipment which they should have provided to me at the time of delivery but they never did; 2) to check if indeed they found my missing items in their storage. I have sent 3 emails asking for the bill of lading and have not yet receive the document. They also said if I wanted them to check if these items are indeed in their storage, I have to pay them to check for me. And in the meantime, I was instructed by them not to file for insurance claim. This is over $3300 of insured value missing in that shipment. I have 45 days from the day of delivery to file an insurance claim. The deadline to file an insurance claim is approaching. Now my items are still missing and I am instructed by them not to make a claim on the insurance that I paid for to protect me against lost and damages. And they want extra money to check if they had left some of my shipment in their storage. Also, if they indeed found the items they should be bearing the cost of sending these items to Hong Kong. But they did not respond to my request.

All was well until the scheduled pick up of our household goods for our move from Virginia to Italy. Due to COVID-19, we did a virtual meeting for our estimate Only two individuals reported on the first day to pack us out which was scheduled for two days and loading on the second day the second day was worse - the same two packers reported to our home at 10 am instead of the agreed upon 7 am time The were very behind and shifted the schedule to including a 3rd day One of the packers spoke no english We made calls to our contact and additional calls were made to the packers On the third day the brought an additional packer, the wife of the lead packer They also called and had an additional packer from the local area more calls to our corporate contact but, as they were very behind, they struggled to get everything packed before the container was due to start loading They were still packing at 10 pm and suddenly announced that the container was full but would not let me take a flashlight and look into the container. Calls were made, but due to the late hour no one picked up Ultimately my home office, to include an antique roll top desk, chair, items in the storage area and two large glass bookcases in the garage as well as artwork and some kitchen items were left behind as we were closing on our home the next day, we had to contact our realtor to be granted additional time to move the items left behind we had to call 1-800-junk to remove the items at a cost of over $400 and reschedule our cleaning service to come at 4 am and they assisted us with packing bar glassware and miscellaneous items that we donated to *** with a rental minivan and we had to make 3 trips to the dump They failed to pack out family photos and memorabilia that still needs to go to our new home that we have had to make other arrangements for They attempted to call us twice the day after, but left no message. When scheduling delivery we were charged $ 1800 as Italian street Was too narrow

I moved from California to Israel and paid for DOOR TO DOOR service including full insurance coverage. The deposit I paid was improperly added to my bill ($250 was credited although $500 was paid). Once I spoke with the Vice President this was then resolved. There were several other billing errors that I needed to explain to them and have them correct before the final payment was submitted. The outsourced moving company they hired in Israel caused multiple issues during the overseas process causing numerous calls to the US parent company *** to try and resolve so the shipment wasn't held at the port. All of these issues should have been taken care of between the parent and outsourced company. Once the shipment arrived and was delivered the DOOR TO DOOR services were not honored. I was told by the movers they were just to deliver the contents. "In 40 years they have never unpacked or assembled anything they deliver and have never heard of door to door service." They didn't read Engkish so the contract was of no use. I called the Israeli outsourced company twice while the movers were here, neither was answered. The movers spoke with the office and were told to assemble the bed, sofa and kitchen table. They reluctantly assembked them haphazardly and requested I give them food because they didn't plan to be here that long. They cut open the wrapping for the desk, desk chair and kitchen table chairs. All other items packed and /or wrapped by the movers in California (included in the full service DOOR TO DOOR contract) they refused to open and/or reassemble. Removal of all garbage was also included in the contract, however they refused to remove it. I was forced to unpack/ unwrap and assemble all remaining large items as well as collect and sort the garbage into recycling and trash. After a week of emails and phone calls, the Israeli company offered $30 USD for me to remove the garbage instead of the movers doing it. They finally removed the trash after a week. The kitchen table was broken along with a vacuum and shoe rack. I placed several calls and emails to *** requesting we resolve the matter between us. The Vice President emailed me informing. E he would get back to me. It has been a month, several emails remain unanswered as well as every call placed to his direct line.

I retired January 17 after 28 years in the teaching career. I decided to relocate to Lima Peru and I hired the moving services of *** Worldwide moving company. I requested a door to door service, self packing on a 20f container from Appleton WI 54915 to San Isidro district in Lima Peru. The total amount I paid to *** was $7,520.00 US dollars. $500.00 paid by credit card and the rest by wire transfer. The arrival of the truck with the container and three helpers was schedule for Thursday February 13th at 10:00am. On Thursday February the 13th the truck and the container arrived at 7:00am. The driver disrespectfully demanded for me to load the container. I denied his request because *** had arranged for the loading and the helpers arrival at 10:00am At 11:00am the first helper arrived claiming not to know where the other three helpers where and he was just informed about the job the day before. The rest of the helpers showed up at 2:00pm and they claimed been notify about the job the same day in the morning. All helpers claimed been contacted by *** through Craigslist from Green Bay, and Oshkosh, in Wisconsin. Initially on January 25th, when I signed the contract with Baron, I did not request any helpers. On Feb 7th I contacted *** and I asked if it was possible to get any helpers for moving day due to an unexpected health issue with my back. My request was granted by *** the same night on February 7th for an additional $800.00 The loading process of the container ended at 5:00pm. Based on the verbal information given to me by Rachel Harris an agent from Baron, the ETA of the container to Lima-Peru was for Saturday February 28th. I few days later I received an e-mail from *** with a new ETA of the container. The new ETA date was for March 8th. On February 17 I was request to paid the full amount left on the bill. I authorize *** to use the same credit card where the down payment of 500.00 was initially charged. To my surprise I was told the payment needed to be by wire transfer. Even Though H S, Manager at Baron, who constantly tried to contact me 24/7 via e-mail, text message and phone calls since March , to earn my business, told me that most definitely the total amount could be paid by credit card (later on in Lima-Peru I found out by J C Ortiz, *** Worldwide representative in Lima that "I was the 4th customer he had heard the same complaint about the credit card total amount payment option false information". I arrived in Lima Peru February 19th with two pieces of luggage into an empty apartment. J C *** from Moving System in Lima Peru contacted me as the representative of *** in Lima. He was in-charge of all operations in Peru and the delivery of the container to my home. On March 8th I found out on my own that the containers date of arrival was changed, when I notified the agent in Lima of the change, he was not aware of it. The agent then contacted me with a new ETA for the container. The new ETA date was for March 13th. On March 14th I found out searching through the web that the vessel Valparaiso express (the vessel delivering my container) had departed the port of Callao, Peru. I contacted Barons agent in Lima and I asked him if he \knew anything about it. J C replied he did not know anything about the container. Two hours later I received an e-mail from the agent Mr. stating that the container was left in Cartagena, Colombia. Mr. also said that he did not know the reasons. why my container was left behind. My concern and anxiety increased due to the fact it was already a month and I was living out two suitcases in an empty apartment. By March 16 the Peruvian government declared a national emergency due to Covid -19 virus. The entire country went and still is under a strict lockdown. By March 20th I was told the new ETA date of the container as March 28th. My concern escalated when I requested the Bill of Landing (never provided to me initially) and I read 2 different names of vessels transporting my container, I asked questions and no detailed nor precise answers were given to me,neither by the agent in Lima nor the people from *** in the US. It was May 1st and the container laid in a warehouse in the port of Callao, Peru since March 28th. I contacted the agent in Lima on different occasions to enquire about the container. Mr. answers were "Peruvian Customs offices are closed due to Covid -19". Later on I found out that the port of Callao, Peruvian Customs offices and export/import operations on Peru never shutted down, all entities were operating to the public with some minor adjustments in the schedule and logistics. Due to the various and constant e-mails I sent to *** Worldwide in the US, the agent in Lima Mr. Ortiz, agencies such as PAIMA, SHIP-STUFF, FDM and IAM requesting help to move forward with the paperwork. Finally Rachel Harris disclosed the information the that my shipment was under a TRANSSHIPMENT, not on a direct freight as I was told and paid for according to H S. Mr. contacted me on May 2nd saying that Peruvian customs had authorized the release of the container but not without paying various amounts of dollars in derrumage expenses, extended days for having the container, warehouse rental space for the container, return fee for the container. All charges made without any legal printed bill, all charges were made by a email screenshot of the amounts and the bank account numbers were I needed to make a deposit. When I requested a printed formal bill, I was pressured by the agent in Lima, *** Worldwide agents in the US that I have to pay if I wanted my belongings. There was no time for questions, the charges have to be paid immediately or the total amount will increase on a daily basis. All charges were not given to me at once, it almost an entire week from May 3rd through May 8th that on a daily basis a new amount of money needed to be made. In the meantime the release of the container was just a dream. Finally on Thursday May 7th after making the outrages payments I was requested to make, the agent in Lima, Mr. sent an e-mail giving the time and a date for the container's release. May 8th at 2:00pm the container was schedule to be released from the warehouse in Callao port area, where it was stored, not at my request, since March 28. On that e-mail Mr *** also informed me that the truck picking up my container will not deliver the container to my home due to State of Emergency in Peru. Instead the container will be unloaded in the parking lot of the wearhouse (in a public view) all items would be placed in a truck and taken to the warehouse of Moving System the company he works for in Peru. Mr *** also said that my household goods will remain in storage at this new facility until the State of Emergency is lifted by the Peruvian Government. Mr. also mentioned the extra charges for the new plan for the delivery of my household goods. I refused to accept the new plan and I told him I will be at the warehouse to collect my belongings as soon as the container exit the gates and be ready to be unloaded. On Friday May 8th I managed to rent a truck with a driver and hired two helpers despite the state of emergency. Right on my way to the warehouse I received an e-mail with one final charge. If that final amount wasn't paid, the released of the container will be revoked. I made the final payment which was a return fee for the container. I waited for the container in the parking lot, I claimed be the owner of the household goods to the driver of the container and the driver of Moving System. I had my belongings loaded in the truck I rented. The truck took my belongings to the front of the building. My belongings were unloaded in the front area of the building at 3:30pm. I had to carried alone with a little help of the doorma, all 123 items out of 124 alone up to the 8th floor. I finished the task by 10:00pm that night on May 8th. It is Friday June 5th and the Peruvian government had extended the state of emergency until June 30th. I am still missing 1 item out of the 124. According to Mr *** the agent rep of *** in Lima , customs office kept the item (small fridge) to go though an inspection. I contacted Mr. several times and no answer no news. Cosco company need to give me a refund on an extra payment I made for the rental of the container. Due to the pressure I was under during the week of the release of the container I mistakenly overpaid one of the charges. I filed a request for a refund two weeks ago. I have not heard anything yet.