Johnson HVAC review: Air conditioning unit

June 6th, 2021, I put a request in with American Home Shield for a broken Air Conditioner I was then assigned a contractor by the name Johnson HVAC in Harrisburg, PA. After 24 hours the process started of me attempting to get an appointment. It took me 3 days to reach them. I finally reached a technician on a Sunday evening he told me to call back in the morning. I finally reached someone, they sent a technician out and ordered parts.

It took 6 to 8 weeks for the correct part to come in. The first part was the wrong size, so I was told. Day after day I would call Johnson HVAC, they would either not pick up or tell me they would call me as soon as it comes in. In the meantime, we are in the middle of summer with no air conditioning. Johnson HVAC would tell me that American Home Shield can't get the part in.

I would beg them I would call American Home Shield and get told they well send this to the escalation department. Call after call, person after person I wait no fixed air conditioning. Finally, July 27th Johnson HVAC asked for payment before they would install the parts. I am not exactly sure the exact date they first attempted to install the parts but the day they did it was a mess. They then proceeded to tell me the part was wrong and needed to reorder again. We waited I begged them to expedite this I even called American Home Shield no luck. Weeks went by no air conditioning. Finally, the end of August the part was in and Johson HVAC installed it.

I thought we were finally good a new air conditioner then the first hot and humid day this year I turn on the system I have hot air. The system is set for 64 degrees, and it turns out to be 81 in the house. I immediately phone John HVAC and spoke to Orville the owner and her proceeds to tell me I decided not to fix the system last year. I phone American Home Shield I was told that I had a year of warranty I was told to call Johnson HVAC and again they don't answer the phone. American Home Shield set me up with another contractor.