Jagex — runescape, customer support
Greetings, thanks in advances who takes the time to read this post.
I'm here to complain about the jagex customer support. The following is my story:
I play on ubuntu using and xbox controller. The keys are mapped using a program called qjoypad. The system thought I was a bot and banned my account. Too unfair right? But the problem is only about to get worse. When you try to contact jagex, you find yourself in a hopless situation. There's no way to contact jagex through the runescape site, their support tab in the webpage its just a FAQ. Furthermore, my banned account status and message centre says they have evidence, but they wont show it to you, which, thankfully, is not necessary in my case. Their automated responses do even tell you their system never fails, and if so, why did this happen to me? I find it very arrogant of them. The problem here is not their system having a flaw which bans innocent players, every system has flaws, even the human body.
The actual problem is, what are they doing with our money? Why isn't anyone in touch with the community? This fills like an invisible barrier which only your money can get pass through, and the only thing you can do is to wait if jagex does fulfill your expectations or you just threw your money to the sink.
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