Jack Focus Maid Agency review: No refund for maid insurance

Jack Focus really has the worst service. The maid that they recommend to me had smoking and drinking beer issues so i asked for replacement as i cannot have such a maid looking after my baby. Since the maid was with me only few months and i paid $400+ for the maid insurance i asked for refund. I still have to pay administrative fee and start the new loan for the new maid with all the serology test etc etc and of course the new maid insurance another $400+. Jocelyn Ser from Jack Focus say ok will help me terminate the previous maid and pro-rated refund, but it has been more than 3 months since the new maid comes and i still have not gotten back my pro-rated refund. It's a terrible experience with Jack Focus!