Ironwood Communications — Rude installer / Mike #9182!
I received installation of a directv mount and receiver on march the 5th 2007. The installer called at 9 am to say he would arrive @1100am then did not arrive until almost noon. I then showed him where we had our old system which we removed so the new one could be placed there my husband also already had cable run through to the house and michael (the installer) #9182 said: well I wish you would have talked to me about that first because i need a cable with two connections. So he then took the cable out and threw it on the ground outside where he left. It we also already had an electrical box and a plate cover on it. I unscrewed and removed the cover and i unscrewed the box from the wall where my husband had it placed but i did not remove it. I left it for mike to do when he removed it he broke it so when the job was finished he couldn't put it back the way it was and he was very rude about the wiring and installation. He said this job would have been a lot faster and easier if you hadn't tried to help i thought that was inappropriate for him to say he also said that we should have left the old equipment outside, because he could have used it now why would we pay to rent equipment we already own? When he was hooking up the cable he looked behind the entertainment center where we have other equipment and other wires and he sighed and shook his head like he didn't want to waste his time working around all of our equipment which i thought was also inappropriate and then when he was finished he left the box hanging out because he couldn't figure out how to get it back in. He then said he would leave it for my husband to fix because he couldn't do it because we messed it up for him again inappropriate. I feel that he was rude and arrogant the entire time he was in my home and i should not have to be treated that way by a representative of a company. I am paying good money every month for television.Very poor service!!!